Rodan And Fields - Worst customer service
Several times they have shipped my order even though I had removed items from my cart. They went ahead and shipped the removed items and charged me.
I called and they said, ship them back and they would refund my money....But I had to pay for shipping. They said it was my fault! No it was their fault. I removed the items I did not want!
They also said my Consultant should have told me. I think my Consultant should have taken care of the problem I was having. Now I have to wait for my items to be delivered and then ship them back and pay for shipping. Makes no sense to me.
I was so upset.
I don't like that you have to have auto ship. Even if you don't need the products yet!
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Rodan And Fields Pros: Redefine.
Rodan And Fields Cons: Integrity of the company and their non existent customer service.
Location: 60 Spear St #600, San Francisco, CA 94105, USA
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Comments
Please avoid publishing any personal information and promotional content
Unfortunately removing the items does not do any good if you are on auto ship. You have to choose cancel and then postpone in order to skip a month.