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2.3

Several times they have shipped my order even though I had removed items from my cart. They went ahead and shipped the removed items and charged me.

I called and they said, ship them back and they would refund my money....But I had to pay for shipping. They said it was my fault! No it was their fault. I removed the items I did not want!

They also said my Consultant should have told me. I think my Consultant should have taken care of the problem I was having. Now I have to wait for my items to be delivered and then ship them back and pay for shipping. Makes no sense to me.

I was so upset.

I don't like that you have to have auto ship. Even if you don't need the products yet!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Rodan And Fields Pros: Redefine.

Rodan And Fields Cons: Integrity of the company and their non existent customer service.

Location: 60 Spear St #600, San Francisco, CA 94105, USA

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Unfortunately removing the items does not do any good if you are on auto ship. You have to choose cancel and then postpone in order to skip a month.

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