My consultant forgot to cancel my order and my credit card was charged $198.88 on June 2nd. Today being July 11th, I received an e mail confirmation that the refund will be processed on my credit card within 4 to 6 weeks.
What happened to the " guaranteed refund" ? My consultant assured me that returns and refunds are quick and easy. Clearly that's not the case. I don't understand why it takes 4 to 6 weeks to get a refund.
Third world country banks work faster than they do. Never will I order anything from this company again.
The product may be good but you can get products just as good from a store with a lot less hassle. Lesson learned.
Product or Service Mentioned: Rodan And Fields Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
I didn't like: Lack of service.