Update by user Jul 08
I have been communicating with the company in America for 3 months now and they have said my reaction could not have been from their product and they consider my case closed.
Original review posted by user Jul 07
After Using Rodan and Fields Redefine Skin Products
REDEFINE AMP It Up I purchased the above products in good faith after a Rodan and Fields representative spoke highly of them. I have always used upmarket well known brands such as La Mer, Guerlain, Dior, Sisley, La Prairie, Chantecaille, Payot and By Terry. I have never had a reaction to any of these products.
I used all of the Rodan and Fields products day and night for two days and the reaction that started has to be seen to be believed - see photos
The reaction occurred on my face, neck and in between my fingers where the cream touched when applying.
As soon as I realised the reaction from the products was occurring and getting worse, I ceased using them. I contacted Rodan and Fields in Australia to return them for a full refund. The company did refund my money and when they saw my photos agreed they needed to be sent to their American home base for analysis. I insisted someone from America contact me, as I had to see a skin specialist and was prescribed prednisolone (cortisone) in order to clear up the reaction, which took weeks.
I did hear back from a Rodan and Fields American rep who was very nice on the phone. She took notes on what had happened and passed this on to the company. I requested reimbursement for the holiday I was on at the time it occurred as it significantly impacted on what I could and couldn’t do –see photos as to why. I was in the Gold Coast and couldn’t risk going out in the sun and I looked terrible –people asked what happened? Have you been burnt?
After three months of emails back and forth the company has denied any responsibility for my reaction. They stated:
1.Your reaction is not from our product
2.You were out in the sun all day -not true, I specifically told them I was not out in the sun and had been at Commonwealth Games events that were inside and/or at night.
3.I only used the products once – I told them I applied the products am and pm for two days
4. Australia is a country where you need to know how to apply sunscreen - I had told the rep I always have an SPF of 20 or higher on my face either through my skin care or foundation.
4.You indicated you have sensitive skin - Yes I do have sensitive skin but only reactions to some foods that I eat. I told the Rodan and Fields Rep who sold me the products that I have sensitive skin.
I am disgusted in Rodan and Fields’ Response and the lies they have stated in order not to take any responsibility for what happened to my skin. Their motto is ‘To do the right thing!’
I want to warn as many people as possible about what can happen when using this particular Rodan and Fields range. It has many active ingredients and my specialist said he would never recommend a product like this.
I would be interested to know if there are other people who have had severe reactions to these products.
Reason of review: Poor customer service.
I didn't like: Caused breakouts and rash, No results.