Rodan And Fields - Didn't need.

I would like to know when the unopened box arrives to you. I paid $7.90 for the shipping. I would appreciate a refund. Thank you, Joyce Angieri
View full review
ID
#1956703 Review #1956703 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma
Service
Rodan And Fields Shipping Service

Rodan And Fields - My product has an expiration date of 6 months after I purchased it

I gave the wrong product. I need reverse regimen
View full review
ID
#1589800 Review #1589800 is a subjective opinion of poster.
Location
Upper Darby, Pennsylvania
Service
Rodan And Fields Shipping Service
Reason of review
Not as described/ advertised

Rodan And Fields - Auto ship without wanting it to happen

Auto ship went through to an address that no longer live at - said they would submit a request and see if it could be fixed and would know in 48 hours. Not really good enough at all
View full review
ID
#1563896 Review #1563896 is a subjective opinion of poster.
Location
Charleston, South Carolina
Service
Rodan And Fields Shipping Service
Reason of review
Order processing issue

Rodan And Fields - They charged me $11.95 to ship 4 grams of mineral power!!!

No, I have not contact them. They offer for $19.99 a preference custormer where you get free shipping when buy $80!! So seems charging 11.95 for a regular shipping they force you to spend more!!
View full review
ID
#1427396 Review #1427396 is a subjective opinion of poster.
Service
Rodan And Fields Shipping Service
Reason of review
Problems with payment

Rodan And Fields - Really poor customer service

I had orders on auto ship as one of their PC Perks customers. My last order was shipped and was supposed to be delivered last week. FedEx shows it as delivered, but it was never received ( I was home all day waiting for it!) I've emailed customer support and FedEx several times, neither one has even bothered to reply other than the automated "we received your email" response. I tried to call customer service on Friday and again today but can't get through to a real person. At this point, I am going to call VISA and dispute the charge, since nothing else is getting their attention. And yes, I've cancelled my PC Perks subscription!!!
View full review
1 comment
Anonymous
#1557432

FedEx has misdelivered packages to me (not RF...yet) more than once. I know exactly which neighbors house to look for them at. It’s the Same house number but one street over.

ID
#1316697 Review #1316697 is a subjective opinion of poster.
Service
Rodan And Fields Shipping Service
Reason of review
Order processing issue
1.4
Details
I'm a preferred customer with R&F and I forgot to change my auto ship date for my order. My order was stuff I already had. When the product came, I "simply" shipped it back for a refund. I followed the return policy as stated on the packaging slip. Well....after 15...
View full review
3 comments
Anonymous
#1584638

Same exact thing happened to me!!! I returned lash boost the day after receiving it.

I wasn’t made aware of the horrific side effects it could have. I did use ups. No refund. No record of receiving my return....waited.

I spoke with customer service multiplentimes. I came up with the ups return number and the name of the person that it was delivered to.

My refund was back that same day. Shady company.

View more comments
ID
#1223295 Review #1223295 is a subjective opinion of poster.
Service
Rodan And Fields Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Rodan And Fields - Conned into selling it and don't get a discount

1.1
Details
I was conned int selling this product. The shipping and tax KILLS U!!! NO LIE!!! Unless u order through one of your customers auto renew, the shipping and tax ARE INSANE! THIS COMPANY KNOWS WHAT THEY ARE DOING! USING PEOPLE! GOOD PEOPLE! Glad I only paid 49.00 and didn't buy a huge kit.
View full review
ID
#1192638 Review #1192638 is a subjective opinion of poster.
Service
Rodan And Fields Shipping Service
Reason of review
Pricing issue
2.8
Details
I ordered the eye cream, which I love, but the shipping was practically $12! I expect my item to be wrapped in gold for that price, but the bottom of the box was caved it, meaning my item could've fallen out. Not happy! .
View full review
1 comment
Anonymous
#1345832

Consider yourself lucky- this company has way more issues than that. In fact some could probably be considered illegal.

Stay away from MLM. Look at real people reviews on this site and the BBB. Unauthorized charges, adverse reactions and not fulfilling thier own return policies.

Not to mention overhyping the opportunity as well as writing phony reviews. Things are coming to light that won't end well.

ID
#1068067 Review #1068067 is a subjective opinion of poster.
Service
Rodan And Fields Shipping Service
Reason of review
Pricing issue
2.0
Details
I was a preferred customer, so I get automatic shipments every 2 months.Last month they sent me the wrong product, they said they were experiencing website issues and stated they would send out the correct product within 2 days. They took 171.00 for the wrong product...
View full review
1 comment
Anonymous
#1334834

I was also shipped a kit last month that I specifically told my consultant that I did not want. Was charged etc.

This has been a royal mess. I was told it was a glitch with the new system.

ID
#1052744 Review #1052744 is a subjective opinion of poster.
Service
Rodan And Fields Shipping Service
Reason of review
Problems with payment

Rodan And Fields Reviews

  1. 211 reviews
  2. 78 reviews
  3. 22 reviews
  4. 22 reviews
  5. 34 reviews
Rodan And Fields reviews
1.5
Details
Thank you for shopping with Rodan + Fields®. Below are the details of your recent product order. Your order has been processed and should arrive within 5-7 business days. To Whom It May Concern: I had mailed this item back on time before the 60 days limit. I have not...
View full review
ID
#849079 Review #849079 is a subjective opinion of poster.
Location
Los Gatos, California
Service
Rodan And Fields Shipping Service
Cons
  • Not supporting the refund policy
  • Terrible customer service
Reason of review
Problem with delivery
Loss
$258
Preferred solution
Full refund