I had signed up for the Preferred Customer program to obtain a better price and shipping cost. Unfortunately, you are on an auto ship, which caused me to receive more product then needed.
I decided to return the redefine cleanser and upon asking my consultant, I was emailed a link to Rodan and Field's return authorization form. I filled the form out to their specifications and mailed the return, first class mail. The cost of the return is on the customer, so I unfortunately did not pay to track the package, which was valued at $38. My mistake, two weeks later when I had not heard from the company, I emailed and was told they had no record of the return and would not issue a refund.
Their customer service is terrible. I believe it is ridiculous that a customer has to pay to return a product, instead of returning it though a consultant to begin with and then, in order to protect yourself, you must pay additional money to ensure that they will actually issue the refund. I also took note that on their return page, they indicate that if you do not follow the return directions to their specifications, they will discard the returned product and not issue a refund.
Not very user friendly at all. I would not recommend this company to anyone.
Product or Service Mentioned: Rodan And Fields Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $38.
Preferred solution: Full refund.
I didn't like: Return policy.