Rodan And Fields - BAD customer service

2.0
Details
I'll try to be brief. At the recommendation of my daughter, I bought Lash Boost (which, by the way, works amazingly well). And I became a PCPerks "member," which I believe allows me to get another LashBoost when mine runs out without paying shipping (?) or some additional discount. Some time later, I was notified that R+F was going to send me another Lash Boost (that I would pay for), but it was WAY too early for me to need a new one. So I cancelled the membership. Then my daughter informed me that I could simply postpone delivery and not lose membership benefits. (That was my fault, probably, for not reading the fine print.) My complaint is that, for the last few months -- with a break in between because I gave up for a while, but then got angry again -- I have been asking them SIMPLY to reinstate my membership, because I had not understood how it worked. They have refused. The latest they "offered" was that I could enroll again and THEN request that they waive my enrollment fee, but that they couldn't promise that would work. So...I should buy the membership a second time, and hope that the second time they will refund the money that they refused to do the first time? (Also, the whole resolution was delayed by several weeks when I first asked them to reinstate me because I was asking from a different email than the one I had registered with -- because that account had been closed -- and they refused my claim that I was the same person: even though I sent them proof of my membership!!!)

User's recommendation: Read the fine print? Know that you can delay product delivery. Be aware that they will want you to refill well before it's likely to be necessary.

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ID
#1921315 Review #1921315 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Great product
Cons
  • Really poor customer service and hard to contact
Loss
$135
Preferred solution
Start my membership in PCPerks up again.

Rodan And Fields - To inform others of my experience with this product.

I was so excited to try this serum...unfortunately my enthusiasm was short-lived. I only used the product for four days. By the afternoon after the fourth use I had to go home from running errands to take my contacts out. My eyes were red, itchy, and, kept tearing up. I had to wear my glasses the rest of the day. So disappointed. I will never use this product again. I regret ever purchasing it.

User's recommendation: Do not buy...

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1 comment
Anonymous
#1853208

You could have gotten ALL of your money back as it has a full 60:day empty bottle money back guarantee! So poo poo to you!!!

ID
#1819463 Review #1819463 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Cons
  • Harmful
Loss
$170
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
3.1
Details
Rodan And Fields - Returned item
Rodan And Fields - Returned item
Rodan And Fields - Returned item
Update by user Feb 24

2/24/20: I am thrilled to report that my credit card shows a $149.08 credit/refund by Rodan & Fields. Their consumer affairs department honored my fair request and now I am moving forward! :) Thanks R & F!

Update by user Feb 19

2/19/2020: I followed up in the same email string asking for...

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Resolved
ID
#1767188 Review #1767188 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Well branded
  • Redefine
  • Women leadership
Cons
  • Caused breakouts and rash
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full refund

Rodan And Fields - Destroyed my eyelashes!!

1.0
Details
I used lash boost for 3 months. My lashes started falling out in clumps and I developed severe dry eye. It’s been 8 weeks since I stopped using it and my lashes still have not grown back :(. It’s awful. I haven’t be able to wear makeup for the last 8 weeks either bc I I have no lashes to put mascara on. I’m very displeased with this outrageously priced product.
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1 comment
Anonymous
#1791413

Theres been so many complaints about the exact same thing happening to others. I'd call their customer service and if that doesn't work file a complaint with the Better Business Bureau. They do seem to resolve things on there for the most part.

ID
#1687521 Review #1687521 is a subjective opinion of poster.
Location
Austin, Texas
Product
Rodan And Fields Lash Boost Serum

Rodan And Fields - RandF Eyelash *Bust*

1.1
Details
Rodan and Fields Eyelash Boost A huge stye, crusty eyes in the morning, thinning lashes, and a darkening of the skin along the eyelash line as well as blisters under my eyelid. Lash Boost contains an ingredient—isopropyl cloprostenate—a synthetic prostaglandin analog in the same class of compounds as the active ingredients in prescription drugs such as glaucoma medications. Prostaglandin analogs are known to cause side effects including eye irritation, eyelid skin darkening, eye drooping, and/or permanent discoloration or darkening of the iris in people who have light-colored eyes. I now use a different brand of eyelash booster, which works just as well, albeit it a bit slower, but with no side effects. It is also MUCH cheaper. P.S. RandF are currently being sued for this very reason https://www.cbsnews.com/news/rodan-fields-hit-with-suit-over-lash-boost-eyelash-enhancer/
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ID
#1605965 Review #1605965 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Cons
  • Scam of preferred customer status program
  • Lack of customer service
  • Not supporting the refund policy
Reason of review
Poor customer service
Loss
$200
Preferred solution
Acknowledgement of bad service in relation to this matter

Rodan And Fields - After initial growth a year later lashes returned to normal

3.7
Details
I'm wondering if I keep using if I will get another lash growth. My last lasted about a year.
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1 comment
Anonymous
#1715712

Get a new lashboost. I used anything I have left after 3 months usage on my brow and the new one on my lashes.

This is a wonderful product that works if you use as directed. Once you have achieved results then maintain lashes with less usage like 2 to 3 times per week.

ID
#1585238 Review #1585238 is a subjective opinion of poster.
Location
Arlington, Texas
Product
Rodan And Fields Lash Boost Serum

Rodan And Fields - Never buy Lash Boost

1.0
Details
Rodan And Fields - Never buy Lash Boost
I used the lash boost. I have a swollen upper eyelid that now has turned into a huge lump. My lower eyelid is puffy. My eye is almost swollen shut. This has been going on for 9 days. I am on a steroid ointment and antibiotic drops. Never buy this product. R&F’s should be ashamed.
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ID
#1580256 Review #1580256 is a subjective opinion of poster.
Location
Champlin, Minnesota
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund

Rodan And Fields - Where are they going

1.0
Details
Yes they grew initially.... now they are falling out in clumps!!!! How is the still being sold?
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2 comments
Anonymous
#1785442

Same thing happened to me as well

Anonymous
#1784539

Same happened to me. So discouraging

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ID
#1568498 Review #1568498 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Consultants
Cons
  • Lash boost serum
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund
3.5
Details
I ordered the lash boost serum from a gf who sells R+F products. I was thrilled when I first received it. The first few months my eye lashes grew like crazy. They were much fuller, longer & I stopped wearing mascara all together. Then I noticed I was losing my lashes....
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3 comments
Giuliano
#1702841

I too have stopped using R&F Lash Boost and all of my lashes have fallen out!!! I am devastated!!! I am wondering how long it will take (if ever) my lashes will grow back...if anyone has any experience with this please let me know.

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ID
#1495761 Review #1495761 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Rodan And Fields Reviews

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Rodan And Fields reviews

Rodan And Fields - Not happy

1.3
Details
I've been using lash boost since Jan 1 of this year and at first it seemed to be doing just what it claims to do but now I have gaps with no lashes and my eyelashes are growing in sideways on my right eye. They haven't thickened yet have grown but now it takes me forever to make my right eye even close to looking like my left when applying mascara due to lashes just kind of random and growing in sideways. I won't buy this product again.
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ID
#1480577 Review #1480577 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Rodan And Fields - Red itchy eyes

1.0
Details
Every time ive tried the eye lash serum i have had super red itchy eyes
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ID
#1479288 Review #1479288 is a subjective opinion of poster.
Location
Santa Rosa, California
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Rodan And Fields - My Lashes Are Ruined!!!

1.0
Details
My daughter recommended Lash Boost. I had long, thick, dark lashes but in my vanity thought this product would make them even better. Wrong!!! Lashes on one eye initially did ok. On the other eye, my lashes are ruined! They grow in different directions and are so curly they are growing backwards toward my eyelid. They also curl down and scratch/irritate my eye. Now lashes on both eyes are falling out! It’s been months since I used this product and I don’t think I’ll ever be able to look into the mirror and see lovely lashes again. I’m just sick that I ever tried Lash Boost.
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ID
#1465262 Review #1465262 is a subjective opinion of poster.
Location
New Bern, North Carolina
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
1.0
Details
Contacted company with complaint ..will mot refund my $150.
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1 comment
Anonymous
#1641400

You were using too much product, the product is suppose to dry immidiately after applying. If it does not you are using too much.

If you are getting too close to your eyelashes this will again happen. Most, not all cases, customers are not following directions which in turn causes such reactions.

ID
#1459524 Review #1459524 is a subjective opinion of poster.
Location
Beaumont, Texas
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Rodan And Fields - My eyes are on fire

Used this for a couple of weeks. Wasn’t attributing my swollen, itching, burning, painful eyes until I finally realized what I’ve been doing differently which is using this product. So disappointed in wasting my money and also worried about long term effects as my eyes are still swollen and red and crusty.
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1 comment
Anonymous
#1638356

Same here - eyes are on fire, gives me a headache, and the fragrance is way too strong. Never tried anything like this before - awful!

Thought I would end with that, but I can't post this until I have 50 words?? The person I talked to about this issue was not helpful.

Not only that, she talked so fast I could barely understand her....Her advise was to stop using the product. Really?

ID
#1457262 Review #1457262 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rodan And Fields - Refund of $135 plus tax problem

1.0
Details
I used their lash boost for more than the recommended time and it did not work. Also, I got an irritated line on my left eye from it. I packed it up, filled out the required form after speaking with the company. I never received a confirmation email from them. So after two weeks over the appropriate refund time, I called. They claimed they didn’t received it asking for a tracking number which I did have. Unfortunately, my hubby couldn’t find it after bringing it to the P.O. When I asked them if I was still going to received a refund, they said they would escalate it and that it wasn’t going to be an issue. I have called nine times since and emailed them four times. No returned emails and all they can say is it is still under review and they don’t know when it will be out of that status. This is a lot of money to be out. Christina
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ID
#1453118 Review #1453118 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
Full refund