This company is a joke. I purchased a consultant kit thinking that is was a easy as it states it is to return if not completely satisfied within 60 days.
I returned everything that was in the kit, even the slightly used items and one un-used regime (mailed back with insurance and tracking information) was told that I would not be receiving a refund because items were used or missing. Once they confirmed everythig was sent back, they still refused a refund but told me they would send me a different product. I did not want a different product. I wanted my refund as promised.
Asked to speak with a supervisor and Ramona told me she didnt have a supervisor, then she came back on and said her supervisor was busy, I said I could hold and finally came back and said her supervisor simply said thay was standard procedure and no refund would be issued - she then told me that they would return the products that I returned to them and gave me a case number adn told me it would be 7-10 business days before I would receive and if not, to call back and ask for status using my case #. This is NOT what they promote in thier literature when you purchase.
I have had others who have returned products and they received refunds. It is not what they say it is and I strongly recommend not using Rodan and Fields!!!!!
Review about: Rodan And Fields Beauty Set.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $395.
Preferred solution: Full refund.