Resolved: Rodan And Fields - Cancel my account

Update by user Jul 23

Company fixed the issue and I have been provided with full refund.

Original review posted by user Jul 23
I want my refund back ASAP I not pleased.
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Resolved
ID
#2076398 Review #2076398 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Pros
  • Redefine regimen
  • Good product
  • Lash boost
Cons
  • Quality of goods
  • Products not worth it
Loss
$45
Preferred solution
Full refund

Rodan And Fields - I had the exact same allergic reactions as Daisy.

1.0
Details
Update by user Apr 24

I unfortunately have no pictures to post. It took about 3 to 4 weeks for the hives the itching and the lip swelling and the numbness to go away. It took me a while to figure out what was causing this.

Original review posted by user Apr 24
I had the exact same allergy reactions as Daisy. Rash on both forearms on both legs across my chest and lip swelling with numbness.

User's recommendation: I would not recommend their product to anyone. I did not even ask for a refund.

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ID
#1888507 Review #1888507 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Pros
  • Redefine regimen
Cons
  • Mlm consultants
Loss
$150
Preferred solution
Let the company propose a solution
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Rodan And Fields - Unblemished product allergic reaction

Rodan And Fields - Unblemished product allergic reaction
Rodan And Fields - Unblemished product allergic reaction
I had to leave a message no one was available
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ID
#1761532 Review #1761532 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Reason of review
Reaction
Preferred solution
Don’t know

Rodan And Fields - Used the lightning 1,2,3

My face broke out and is just now going back to almost normal after two weeks of red bumps
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ID
#1568572 Review #1568572 is a subjective opinion of poster.
Location
Houston, Texas
Product
Rodan And Fields Face Care
Reason of review
Bad quality
My husband bought me Replenish skin care by Rodan and Fields for Christmas from Amazon seller Maverick Ordonez from Coloumbus, Ohio they contacted him he sent a label for me to return cost 8 dollars told him had bad reaction to it after using have had no response....
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3 comments
Anonymous
#1791426

A lot of people have bought this through reps and are having the same issues with the lash serum. So you can't say it's because of it being from Amazon.

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ID
#1478503 Review #1478503 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Cons
  • Terrible consultant
Reason of review
Return, Exchange or Cancellation Policy
Loss
$178
Preferred solution
Price reduction
Called customer swrvice about items returned. Ive never gotten an email stating they received my shipment. We were disconnected, never received a call back or email????? Hellooo
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1 comment
Anonymous
#1621015

That was my experience too. No communication from them and had to keep on them for months for my refund.

Weekly emails, calls etc to follow up and always got the run around. My consultant wasn’t any help either. After I returned my items and discontinued my auto shop she called me screaming at me that she can’t believe I did this to her. To?

Her?

When I return things at Macy’s I don’t get screamed at by the sales person that originally rang me up. This business is bogus and full or wackos.

ID
#1430036 Review #1430036 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Product
Rodan And Fields Face Care
Reason of review
Poor customer service
Everything was going great. I used as directed, only on top lids. By the 6th week I noticed black hair growing on my cheek bones and dark circles under my eyes. I have stopped using it. Its been about 5 days now, and still the hair and circles are not receding. My co...
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2 comments
Anonymous
#1595586

Sorry, but you are slowly turning into a werewolf. You forgot to read the side effects page where it clearly reads " you may turn into a monster " ...

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ID
#1398016 Review #1398016 is a subjective opinion of poster.
Location
San Ramon, California
Product
Rodan And Fields Face Care
Cons
  • Side effects outweighed the benefits
Reason of review
Side effects
Loss
$163
Preferred solution
Full refund

Rodan And Fields - Not sure why the bad reviews

4.7
Details
I really like it... it has worked for me. Shocked at all the negative reviews
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ID
#1342200 Review #1342200 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Reason of review
Good quality

Rodan And Fields - Terrible Customer Service

1.0
Details
My local Representative recommended a face care program. With several contacts that my face was breaking out I was encouraged to give it more time. My face violently reacted and when my Representative did not respond, I went direct to the company. I returned all product, two shipments (one never opened). I was credited only for the unopened product and not the initial product that I reacted to. Although I sent them copies of my communications with their local Representative, they sent me programmed replies only to my emails and then nothing. I was happy with the Lash Serum I started out with and want others to know they do not value their Customer Service profile or reputation. This company does not back up the Representatives selling their products. I cannot recommend Rodan & Fields :sad
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3 comments
Anonymous
#1523371

Did you buy the initial product off their website? A good consultant will tell you how to place your own orders so you are covered by the return policy if there is a problem.From reading several posts on here, I'm getting the feeling that there are consultants selling inventory out of their homes. Since they already paid for the products and are selling them to buyers at retail, they will say just about anything to avoid a return.

Anonymous
#1523492
@PissedConsumer1523371

The product came directly from Rodan & Fields

Anonymous
#1524339
@PissedConsumer1523492

Items purchased off the company website for customers who have registered accounts should be the easiest to return, provided the deadline and return instructions are followed. It shouldn't matter if some of the product was used or not.

Here are the reason codes:1. Damaged in Transit 2. Wrong Merchandise Received 3. Arrived Too Late 4.

Ordering Error5. Too Much Product on Hand 6. Unsatisfactory Results 7. Defective Product 8.

No Longer Using Products 9. Other (Please Specify)R+F SATISFACTION GUARANTEEWe want you to be fully satisfied with every item you purchase from Rodan + Fields. If for any reasonyou are not completely satisfied, you may return the unused portion of the product within 60 days fromthe date of order for a full refund of the purchase price (less shipping charges).It sounds like your reason code for the partially used product would be #6, correct? So if you filled out the forms correctly and returned all items (if it's a kit, then everything in the kit has to go back), and shipped with tracking and they denied still the refund, I would call them to find out what happened, andif that doesn't yield results, post on the Better Business Bureau site.

RF will look at BBB complaints before this site, since there are a lot of trolls who post here. Good luck!

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ID
#1308566 Review #1308566 is a subjective opinion of poster.
Location
San Francisco, California
Product
Rodan And Fields Face Care
Cons
  • Integrity of the company and their non existent customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$185
Preferred solution
Full refund

Rodan And Fields Reviews

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Rodan And Fields reviews
I also purchased the product in Nov. 2016 and my eyes began to itch after using the product for a week. I thought perhaps I was using too much of the product. However, I was definitely more conservative upon applying it. The irritation continued and then my distance...
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1 comment
Anonymous
#1571601

Rodan & Fields owes me THOUSANDS of dollar however, even though products have been returned, EVERYONE of my customers have called to cancel subscription as well as me... ZERO refunds and they keep sending and charging me, family and friends for products.

What can I do, ANYONE, PLEASE help. I have lost (not lost however lost trust with friends and family) They are so upset with me...

ID
#1249780 Review #1249780 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Reason of review
Bad quality

Rodan And Fields - Outbreak

I would consider using this product because, it is suppose to be high end, however I am told by other people that the product formula was changed. And looking at two different people face the breakout, puffy eyes, red all over one face, and the burning I'm told by two different people I will not be using the products. I wish that I was able to post pictures so that you can see what I'm talking about. Go back to previous formula , new formula is not working for people. I would hate to see a company loose business due to something that can be corrected. Now I will upload my two co-worker facial images. These photos are not photo shop photos . Respectfully Submitted, Concerned potential customer.
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ID
#1234312 Review #1234312 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Reason of review
Bad quality
1.0
Details
It has been 3 months since I stopped using the product and my face looks like I am 16 years old with pimples and white heads that are so deep even an esthetician is afraid to work on it for fear of scaring my face. I am a 74 year old Hispanic woman that has always had beautiful skin that is completely ruined by Rodan and Fields...
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3 comments
Anonymous
#1454174

I am a consultant and I am unsure by your post how long you used the product (Unblemish) for? Had any of my customers ever advised me that they were experiencing burning I would have told them to discontinue ASAP.

Therefore, I ask how long did you use the product?

When was the first time you experienced the burning? Please keep in mind that there are a number of reasons why your skin may have experienced this, but I feel that your consultant should have advised you to discontinue use instead of thinking it would get better.

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ID
#1219900 Review #1219900 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Reason of review
Bad quality

Rodan And Fields - Horrible!!!

1.0
Details
Rodan And Fields - Horrible!!!
This product causes extreme break outs and ruins skin!!!
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ID
#1203726 Review #1203726 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Reason of review
Bad quality

Still trying to recover from using Rodan and Fields

1.1
Details
After taking excellent care of my face for decades and buying expensive products, I tried Rodan and Fields because a friend of mine was selling these products. Using this line of skin care for over six months, my pores were enlarged and had sebum excretions from smaller pores all over much of my face. It has been a year since I stopped using -- and -- yes, I still have the last products that I bought. I am still working on my face and trying to get my skin back to the way it was before I took a chance on these products to help my friend. I regret using the Rodan and Fields more than I can say. I would not recommend these products to anyone. Maybe the ladies who find these products so wonderful had never used great, and yes -- expensive products before, so they don't know the difference. Please do not use for any reason.
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2 comments
Anonymous
#1489785

Curious.. I am a 52 yo woman who has purchased and used the full regime of high-end facial products from various reputable companies.

There are a few R&F products I greatly prefer. Which "other high end" products are you referring to?

Anonymous
#1432610

The mix of randf products and system age your skin.

No way to end using this. See what happens when you discontinue?

It is a treadmill to keep you using and buying their stuff.

It is very sad that doctors— who have enjoyed a life of privilege, resort to a Pyramid scam to sell this. Because no one is a ccoun table or liable.

Shameful.

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ID
#1188225 Review #1188225 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Cons
  • Alck of consultant knowledge
Reason of review
Bad quality
2.4
Details
Rodan and Fields Destroyed My Skin & Life
In December of 2016 after a year of using the Redefine regimen, I noticed open pores appearing on my skin.This should have been a sign to me to back off, but I don't know much about skincare, so I contacted my consultant. She sent me two packets of microdermabrasion...
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39 comments
Katha
#1844767

Hi there! Since I last commented on here asking you if you’ve seen progress because I had the exact same problem, I have healed my skin!

It’s about 98% back to the way it was. I felt I needed to let you all know what I did, whether you chose to try it or not, I wanted other people to know that it can be done! I tried everything under the sun for FIVE YEARS. Wasted so much money, time, energy.

Finally just went back to complete basics. Stopped exfoliating. Only used a warm washcloth to gently pat my skin with to cleanse. Used an organic healing moisturizer and then put Dr.

Barbara Storms calming serum on top of that. Within 3 weeks I noticed my skin getting ‘plump’ again. I couldn’t believe it when I looked in the mirror. My first sign of hope in five years.

See what we all did was completely destroy our skin barrier function. I didn’t even know what that was because ever esthetician tells you to exfoliate every day of your life with every acid and retinol telling you it will help solve our problem. But it makes it WORSE. Your skin needs gentle love to heal.

Your skin will not stay this way forever trust me. It wants to heal and it CAN. I encourage you to look into Dr. Barbara Sturm, She explains her way of thinking and it’s so spot on.

At least buy the calming serum, it changed my entire life and if it could do that for me it has GOT to help someone else even a little. At least it’s worth a shot. Please reach out to me if you want to know more details, I’ll give you my email. But PLEASE try the serum.

I want someone else to feel how it feels to have your skin back.

Because I know how terrible it feels to not. Sending love!

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Featured
ID
#1146208 Review #1146208 is a subjective opinion of poster.
Location
Spotsylvania Courthouse, Virginia
Product
Rodan And Fields Face Care
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution