This company will never see another dime from me.Be careful!!!
They sent me a "refill" for over 200 dollars. My consultant neglected to tell me there are automatic refills. So, when I saw on my email that they had sent a package I didn't need, I called to stop it and cancel. I was informed it was too late but when I received it (Natia said), I should call and someone would pick it up and then refund me.
WELL, when you call the robot tells you there are over 100 people in front of you. They ask you to leave your number and they will call you back. 4 hours later they did call but I wasn't near my phone. I had to call and start all over again.
This time there were 267 people in front of me so they said they'd call back. At 8 pm they called and josh told me they don't pick up packages and argued with me and then disconnected us or hung up. I had to call again and 4 days later they still haven't returned my call. I wrote 3 emails.
They acknowledged one and said I'd receive a response soon. Still waiting days later.
I sent the package back for 10 dollars.The way I was treated is sad!!!
Review about: Rodan And Fields Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.