Product: Rodan And Fields Customer Care Clear all filters (0 of 55 reviews match)
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You all need to be mindful of who is representing your company ~ this woman is a horrible representation ~ she should not be in a sales position with the way she treats people...
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Anonymous
Anonymous

I am so sorry that you had such a negative experience. I would like for you to know that not all consultants are the same or lack such professionalism & compassion for thier c...

Anonymous
Anonymous

This is one of the biggest issues with MLMs. There is no screening process for those signing up. Women are so desperate to get "rich" and "live the dream" that they will sign ...

1.0
Product
Rodan And Fields Customer Care
#1380470
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I’ve tried to call twice one got disconnected and the other kept saying hello but couldn’t hear me. I’ve now spent 17$ returning 2 customers products that thought they’d canceled! One I got online and canceled the other called! They need to be canceled please. Mike...
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Anonymous
Anonymous

It sounds like you are a consultant who is learning about R&F the hard way. Get out now before your experience gets worse. The sooner you realize you aren't going to get rich,...

Product
Rodan And Fields Customer Care
#1374048
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Rodan and Fields refused to help me via email, so I called the company. After being passed around and put on hold for an extended period, I was told they couldn't help me and that I would have to seek out their consultant myself and convince her to refund my purchase....
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Anonymous
Dorothy

Did you buy your product directly from the Rodan and Fields website or from a consultant? It is not improper to buy from a consultant but the company will only give the refund...

Product
Rodan And Fields Customer Care
#1368109
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Several times they have shipped my order even though I had removed items from my cart. They went ahead and shipped the removed items and charged me. I called and they said, ship them back and they would refund my money....But I had to pay for shipping. They said it was...
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Anonymous
Dorothy

Unfortunately removing the items does not do any good if you are on auto ship. You have to choose cancel and then postpone in order to skip a month.

2.2
Product
Rodan And Fields Customer Care
I liked
  • Redefine
I didn't like
  • Integrity of the company and their non existent customer service
#1362883
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The product did nothing for my lashes, they did not grow longer or darker or thicker. It actually made my eyes itch and i would wake up with red eyes to the point I could not wear my contact lenses. I spent $185 on this product. When I contacted them so i could get my...
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Anonymous
Dorothy

This company needs to be held accountable for their misleading product information. Google Rodan and Fields lawsuits and consider joining the class action lawsuit regarding La...

1.0
Product
Rodan And Fields Customer Care
I didn't like
  • Refund policy
  • Fraudulent advertising
  • Side effects of lash boost
#1357379
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I had a reaction lip serum, no big deal but I was hoping for a refund since I was within my time allowance to return. I had to talk to three different people to finally be told someone will call me within a few days. I never received that call or at least no one left a...
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1.8
Product
Rodan And Fields Customer Care
#1351695
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When are people going to stop being so gullible? Stop buying into MLM companies. Even people in top earning careers fall for these stupid scams. If a product is good, it will be sold by a REPUTABLE company. They all try to make people feel like they are going to get...
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Anonymous
Anonymous

Where are you getting your information from? MLM...Which stands for 'Multi Level Marketing' is a form of how products and services are sold. Warren Buffet-one of the most weal...

Product
Rodan And Fields Customer Care
#1333573
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I was previously enrolled into the cosmetic purchase through a social media by the lady and she was very nice. However I had a chance to bump into her in the city which fell course she doesn’t recognize me , and she was totally rude and negative to everyone near her. I...
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Anonymous
Anonymous

Just read your post & im very sorry you had a bad experience with your consultant! I’m a RF consultant in NC & take VERY good care of my customers.

1.7
Product
Rodan And Fields Customer Care
#1307951
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Rodan And Fields - Satisfied and surprised

Rodan And Fields - Satisfied and surprised
Do you realize that this came back from " pissed customer service"? I was really surprised to see that. Is that right?
Product
Rodan And Fields Customer Care
#1279604
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00 worth of product - I disputed it and they told me that if I did not return it they could not refund it - does this make sense? I disputed through American Express which was my method of payment and Rodan and Fields refuted the dispute saying I had to return the...
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Product
Rodan And Fields Customer Care
I didn't like
  • Customer service
#1269538
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