Product: Rodan And Fields Customer Care Clear all filters (0 of 48 reviews match)
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Rodan and Fields refused to help me via email, so I called the company. After being passed around and put on hold for an extended period, I was told they couldn't help me and that I would have to seek out their consultant myself and convince her to refund my purchase....
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Anonymous
Dorothy

Did you buy your product directly from the Rodan and Fields website or from a consultant? It is not improper to buy from a consultant but the company will only give the refund...

Product
Rodan And Fields Customer Care
#1368109
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I was previously enrolled into the cosmetic purchase through a social media by the lady and she was very nice. However I had a chance to bump into her in the city which fell course she doesn’t recognize me , and she was totally rude and negative to everyone near her. I...
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Anonymous
Anonymous

Just read your post & im very sorry you had a bad experience with your consultant! I’m a RF consultant in NC & take VERY good care of my customers.

1.7
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Rodan And Fields Customer Care
#1307951
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00 worth of product - I disputed it and they told me that if I did not return it they could not refund it - does this make sense? I disputed through American Express which was my method of payment and Rodan and Fields refuted the dispute saying I had to return the...
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Rodan And Fields Customer Care
I didn't like
  • Customer service
#1269538
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I was on auto ship and received too much product. I decided to return the package I received, untouched. I paid for tracking AND for signature confirmation. After 16 days of no refund, I called and purposely didn't tell them I had tracking at first, I wanted to see...
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Anonymous
Rose Deliu

I am sorry you had this experience! I had a customer that had a similar situation where her auto-ship processed and shipped, she noticed the charge on her card before getting ...

Anonymous
Marilyn Ford

Try Mary Kay! No auto ship - just call, text, or jump on a consultant website to order individual items. Personal delivery can be immediately to a few days. Need to return? Co...

Product
Rodan And Fields Customer Care
#1219556
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I contacted the person I bought from, was told to return which I promptly did.I've been waiting for a refund for 6 weeks now. Each time my person I bought from has said the company said they refunded me which in fact they have not. Do not buy anything from this...
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Anonymous
TLL2

Read fine print. Educated consumers do that. It’s oretty clear when you and your consultant sign you up as a preferred customer. It’s still up to you, the consumer, to read an...

1.0
Product
Rodan And Fields Customer Care
#1196992
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Was looking for a Consultant on facebook.Once I found a consultant, was referred to a different consultant that had invited me to an R+F party over a year ago. I specifically did not go to that consultant for obvious reasons. The consultant I reached out to calls her...
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Anonymous
Anonymous

So why the 5 star rating?

Anonymous
Rocg

Consider this a (fairly) easy and painless way to have avoided or use harmful randf products.

5.0
Product
Rodan And Fields Customer Care
#1195139
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These consultants out here who are not doing their job are giving Rodan and Fields a bad name. I love your products and will be finding another consultant after 30 days. Rodan may make it easier for the customers to switch consultants in the future when the clients...
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michaelkwu
michaelkwu

their focus is on wholesale over retailing. The retail prices are horrible for high end skin care products when you get it at the stores. Regular people can't afford these p...

Anonymous
Anonymous

So how would you explain all of the unauthorized charges on people's credit cards? Some of which have never done business with Rodan and Fields. I'm sorry, but the problem run...

Product
Rodan And Fields Customer Care
#1145986
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Rodan and fields has the worst customer service. Stay away. .
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Anonymous
Anonymous

There is one thing that is AMAZING about this company... that the last 11/13 complaints on the BBB website have been about unauthorized charges on individual's credit card, ma...

1.0
Product
Rodan And Fields Customer Care
#1140953
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I'm having the same experience now.How do I get my refund of $191? I had asked my order to be canceled but was done to late and my order was shipped. I returned the next day, I called today I shipped on 11/6 and they are stating they still haven't received my package....
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Anonymous
Rocg

Rand f does not train a sales force for this reason: no accountability?

Anonymous
Anonymous

Sorry but I think you're SOL. I've heard this story countless times and people never receive their refunds. Your best bet is to report to the BBB and hopefully we can all crus...

Product
Rodan And Fields Customer Care
#1134311
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The website was down so I couldn't put my order in.When it finally went through, they sent the same order 3 times. I kept one, returned one and then tried to return the 3rd one but they claim they can't find the order number. The order number was on the original...
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Anonymous
Anonymous

I would immediately cancel my account with them and call your credit card company and block any payments to R&F. This won't be the last time you experience this sort of thing ...

Anonymous
Anonymous

Call your consultant and ask her to make you whole. At this point, you're out money and she has commissions for 3 sales

1.0
Product
Rodan And Fields Customer Care
I didn't like
  • Products or customer service
#1130550
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