Product: Rodan And Fields Customer Care Clear all filters (74 of 74 reviews match)
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Rodan And Fields - I am not unsatisfied with the product, I just cannot afford it and did not realize it was an automatic shipment.

good morning, I spoke with someone last week regarding my account. I did cancel my further shipments. I am returning a Lash Boost I received and need a return slip. I tried emailing this request but the email was not successful.. My ref# is 059 26170. m=My notes here says I will receive an email from Fed Ex with a return slip but I haven't received it. Can you help me? My phone number is (904) 449-0550 or my email is jodielynne2003@gmail.com Thank you
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Review
#1610009 Review #1610009 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$145
Preferred solution
Full refund

Rodan And Fields in Bowling Green, Kentucky - Consultant question

Pulse date updated. Current debit card compromised. Had to order a new one, will take 7 to 10 days to get a new one.
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Review
#1608058 Review #1608058 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Good customer service

Rodan And Fields in Mankato, Minnesota - CRP order

No one answered the call
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Review
#1594632 Review #1594632 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Order processing issue

Rodan And Fields - Returned item

3.8
Details
I returned items and did not receive credit
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Review
#1522531 Review #1522531 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rodan And Fields - Order issue

4.0
Details
I didn’t have the lot # available. I will call back. But the customer service rep was very helpful.
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Review
#1521616 Review #1521616 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Good customer service

Rodan And Fields in Ossining, New York - Didn't receive registration to register for convention

When will.i receive email to register for convention
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Review
#1520129 Review #1520129 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Poor customer service
Basically, they did not include a packing slip l, so I have to research the order #, etc. in order to send the product back. I is a lot of hassle. How hard would it have been for them to have included a packing slip?
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2 comments
Anonymous
#1653274

The packing slip is under your shipping label.

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Review
#1477856 Review #1477856 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
The customer service agent directed me on how to cancel my “services” but I am VERY upset that I’ve been charged for something I haven’t been using for over a year. There was no communication that I was being changed every month and the consultant that recruited me...
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1 comment
Anonymous
#1728521

could not get into my online account for several days to change stop shipment of recurring order. My personnel rep couldn't get into my account either.

Took to long to get someone to respond. They charged my card and shipped my order anyway. Now I have to pay ship it back and interest on the charge. Not happy, products don't work for me.

After a year of using lash boost. My lashes are going backwards, and redefine makes me breakout.

Review
#1477087 Review #1477087 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Problems with payment

Rodan And Fields in Hendersonville, Tennessee - 0/5 stars...No stars ever

1.0
Details
R&F sales rep said she ordered lash boost for me and R&F told her it was lost in shipping and then charged my account two more times immediately and refused to take it off stating I would have to wait and return the products (hmmm-I never got the first one). So I disputed with Citi card costco and they corrected my account, then I finally got one lash boost with no invoice or any papers- called R&F to ship it back and they said everything was cancelled. Then a month and a half later, Citi sided with R&F and sent me a statement stating my dispute was bogus because I finally got one product (seeming to forget I was charged three times with no product and had to dispute it!!!) R&F is a waste of time and energy! Not even one/5 stars...0
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Review
#1437232 Review #1437232 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Pros
  • Local sales rep
Cons
  • Overcharge on my account
  • R&f not admitting their mistake to citi card
Reason of review
Poor customer service
Preferred solution
Full refund

Contact Rodan And Fields Customer Service

Mailing Address:
Rodan and Fields
60 Spear Street, Suite 600
San Francisco, California 94105
United States
Phone:
(415) 273-8000
All Rodan And Fields Contacts
2.4
Details
I sent back my full order and followed the Rodan and Fields return policy exactly. No refund issued. I’ve spent hundreds of dollars with this company and planned to spend more..
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1 comment
Anonymous
#1621012

Keep following up. They will try to tell you that they didn’t receive order, that order was returned after the 60 day period (it’s 60 days since order was placed, not received by so consumer or by when consumer started to use—so it’s like 45 days or less). Keep on them and be sure to check your account and make sure you aren’t on auto ship.

Review
#1435098 Review #1435098 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy