Product: Rodan And Fields Customer Care Clear all filters (0 of 45 reviews match)
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I was on auto ship and received too much product. I decided to return the package I received, untouched. I paid for tracking AND for signature confirmation. After 16 days of no refund, I called and purposely didn't tell them I had tracking at first, I wanted to see...
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Anonymous
Rose Deliu

I am sorry you had this experience! I had a customer that had a similar situation where her auto-ship processed and shipped, she noticed the charge on her card before getting ...

Anonymous
Marilyn Ford

Try Mary Kay! No auto ship - just call, text, or jump on a consultant website to order individual items. Personal delivery can be immediately to a few days. Need to return? Co...

Product
Rodan And Fields Customer Care
#1219556
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I contacted the person I bought from, was told to return which I promptly did.I've been waiting for a refund for 6 weeks now. Each time my person I bought from has said the company said they refunded me which in fact they have not. Do not buy anything from this...
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Anonymous
TLL2

Read fine print. Educated consumers do that. It’s oretty clear when you and your consultant sign you up as a preferred customer. It’s still up to you, the consumer, to read an...

1.0
Product
Rodan And Fields Customer Care
#1196992
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Was looking for a Consultant on facebook.Once I found a consultant, was referred to a different consultant that had invited me to an R+F party over a year ago. I specifically did not go to that consultant for obvious reasons. The consultant I reached out to calls her...
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Anonymous
Anonymous

So why the 5 star rating?

Anonymous
Rocg

Consider this a (fairly) easy and painless way to have avoided or use harmful randf products.

5.0
Product
Rodan And Fields Customer Care
#1195139
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These consultants out here who are not doing their job are giving Rodan and Fields a bad name. I love your products and will be finding another consultant after 30 days. Rodan may make it easier for the customers to switch consultants in the future when the clients...
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michaelkwu
michaelkwu

their focus is on wholesale over retailing. The retail prices are horrible for high end skin care products when you get it at the stores. Regular people can't afford these p...

Anonymous
Anonymous

So how would you explain all of the unauthorized charges on people's credit cards? Some of which have never done business with Rodan and Fields. I'm sorry, but the problem run...

Product
Rodan And Fields Customer Care
#1145986
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Rodan and fields has the worst customer service. Stay away. .
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Anonymous
Anonymous

There is one thing that is AMAZING about this company... that the last 11/13 complaints on the BBB website have been about unauthorized charges on individual's credit card, ma...

1.0
Product
Rodan And Fields Customer Care
#1140953
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I'm having the same experience now.How do I get my refund of $191? I had asked my order to be canceled but was done to late and my order was shipped. I returned the next day, I called today I shipped on 11/6 and they are stating they still haven't received my package....
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Anonymous
Rocg

Rand f does not train a sales force for this reason: no accountability?

Anonymous
Anonymous

Sorry but I think you're SOL. I've heard this story countless times and people never receive their refunds. Your best bet is to report to the BBB and hopefully we can all crus...

Product
Rodan And Fields Customer Care
#1134311
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The website was down so I couldn't put my order in.When it finally went through, they sent the same order 3 times. I kept one, returned one and then tried to return the 3rd one but they claim they can't find the order number. The order number was on the original...
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Anonymous
Anonymous

I would immediately cancel my account with them and call your credit card company and block any payments to R&F. This won't be the last time you experience this sort of thing ...

Anonymous
Anonymous

Call your consultant and ask her to make you whole. At this point, you're out money and she has commissions for 3 sales

1.0
Product
Rodan And Fields Customer Care
I didn't like
  • Products or customer service
#1130550
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Recently I found out that Rodan and Fields is taking money out of my checking account still. I contacted customer service and multiple times asked how to get into my account to cancel this- they just keep giving me the run-a--round and no answers. Now I am going to...
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Anonymous
Anonymous

In most states stealing money from someone is considered a crime. Only in an MLM do these uneducated consultants consider this an opportunity to make money. Usually the consul...

Anonymous
Anonymous

Glad you got out and only lost $75. You are one of the lucky ones.

1.7
Product
Rodan And Fields Customer Care
I didn't like
  • Customer service
#1118637
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Twice, through the PC Perks program, I was sent products I didn't order.I changed my PC perks order, but according to R & F customer service, I did not. When I got the notification that I was being sent a product I didn't order, I called customer service immediately....
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Anonymous
Anonymous

I'd check with your consultant too. Possible they added more to your order to increase their monthly sales and meet quota. Are you still a PC customer?

Anonymous
Anonymous

Please report to the Better Business Bureau and the FTC. If you go to both of their sites, there is an easy online reporting method. Good luck!

1.7
Product
Rodan And Fields Customer Care
I didn't like
  • Dishonest advertising
  • Lack of service
#1117120
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I purchased a product with a receipt depicting "60 day Satisfaction Guarantee", however, when I attempted to contact the consultant, she kept setting up appointments then not showing up.I contacted R&F compliance department who told me because the consultant failed to...
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Anonymous
Anonymous1

First, if you set up an account via Consultant or through the R+F site yourself, you would be eligible for the guarantee. If you purhase through a flash sale, bulk order, or o...

Anonymous
Accessory Queen

Why wouldn't you just print off the return form from the website and return the products to the manufacturer? The forms are accessible to the public and the money would be re...

1.0
Product
Rodan And Fields Customer Care
#1081238
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