Rodan And Fields - Incorrect order

Hi, One of my preferred customers had trouble with an order. It said her credit card was on default but it said her order did go through, so we wanted to make sure that her order went through
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ID
#2102968 Review #2102968 is a subjective opinion of poster.
Product
Rodan And Fields Cream
Pros
  • Lash boost
Cons
  • Scam of preferred customer status program
Preferred solution
Deliver product or service ordered

Rodan And Fields - Not happy how the jar is filled

Why does,my AM cream all of a sudden caved in?? How is the container filled? Now jar is now half full. Like a bubble in the contents. Only started using the jar on august 18 and very sparingly. Not happy
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2 comments
Anonymous
#1580173

I experienced the Same Thing !

Anonymous
#1566456

You will find this very typical of most of their product packaging...run don’t walk! This is one shady MLM company!!

Business practices, products, consultants..all a scam!

Sorry this happened but I would get out quickly if I were you! I’m assuming your consultant will do nothing for you either...

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ID
#1363042 Review #1363042 is a subjective opinion of poster.
Location
Dubuque, Iowa
Product
Rodan And Fields Cream
Reason of review
Not as described/ advertised
1.0
Details
Rep signed me up without my knowledge to receive product every 60!days with my Credit card being charged She created an account and password under my name ! Also the mineral powder once you remove the piece of sticky plastic inside it completely fill up the top and...
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4 comments
Anonymous
#1540964

You can contact the "Compliance" department... The consultant I had even signed me up as a consultant....

Instead of walking me through it and fully explaining things to me.... I trusted her and gave her my social security number!! Stupid me... I knew her from school.

Lesson learned for sure. Now, if I were you, I would contact their Compliance Department.

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ID
#1321000 Review #1321000 is a subjective opinion of poster.
Product
Rodan And Fields Cream
Reason of review
Bad quality
The next morning, I woke up feeling like my face was puffy, sure enough when I looked in the mirror, it was red, and swollen. I washed my face immediately. Today is day 2 and it’s worsening. The swelling is more pronounced. In addition, I feel this burning sensation...
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ID
#1247573 Review #1247573 is a subjective opinion of poster.
Product
Rodan And Fields Cream
Reason of review
Bad quality

Rodan And Fields - Reverse

I have had very painful reactions to the Reverse skincare treatment. I had to stop all use of skincare and haircare products and bring items back one by one. After reintroducing the Reverse cream I have a red swollen eye which is extremely painful.
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ID
#1229540 Review #1229540 is a subjective opinion of poster.
Product
Rodan And Fields Cream
Reason of review
Bad quality
1.8
Details
I woke up with greasy eyes that I felt left a residual and made my daily contacts the following days awful. And when I say a little...I mean barley a dab. And no difference in appearance after 30 days. Wish my neighbor/friend well in her endeavors with R&F...but...
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1 comment
Anonymous
#1404231

The Bright Eye Complex states that it has "slight color correction for instant brightness" and the Multi Function Eye cream contains optical brighteners that visibly smooth the skin.

So...no miracles there.

ID
#1142193 Review #1142193 is a subjective opinion of poster.
Location
Ashburn, Virginia
Product
Rodan And Fields Cream
Cons
  • Products not worth it
Reason of review
Bad quality

Rodan And Fields - Stickiness

Does anyone else besides me have a sticky face after using refine night cream and the new active hydrating serum?
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1 comment
Anonymous
#1702995

I agree about the sticky face with redefine moisturizer. It just sits there on my face all night and in the morning it still sticky.

When I take a shower it just all comes off. So what the heck did it do?

It just sits on top of my face and never sucked into my skin. I am done using this product

ID
#1104714 Review #1104714 is a subjective opinion of poster.
Location
Havertown, Pennsylvania
Product
Rodan And Fields Cream
Reason of review
Bad quality
1.0
Details
I had a reaction from using this product.I have been fighting this since last oct an still no better. I am going to my second dermatogy an now they want to send me to another one that can test foir more stuff that they cant. They said something in the cream tigger...
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12 comments
Anonymous
#1348191

I'm having issues with the redefine cream as well. I purchased it the same time i got new mascara so when i first reacted, i attributed it to the mascara which i promptly three away.

I had to take a month off from wearing anything near my eyes - makeup, creams, etc.

Well i started using the cream again with nothing else... the whole area around my eye is swollen and super itchy, and i have small blisters forming this time around!

My eye doctor told me to get rid of that stuff immediately and gave me over the counter drops to try first, noting they may not help and ill have to get prescription drops that will cost me over $100 for a bottle.

:-(

So glad my 'friends' keep peddling this *** to me. Ill never give or these so called friends another cent.

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ID
#1050916 Review #1050916 is a subjective opinion of poster.
Product
Rodan And Fields Cream
Reason of review
Bad quality
1.3
Details
2016 my consultant was to return the order to rodan and fields and have my account credited, now they are saying they cannot locate the order in there warehouse without a tracking #, which I do not have, the consultant returned it not I, so they will not refund my...
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3 comments
Anonymous
#1361548

Hi, you need to get that return tracking number from your consultant! If she's the one that sent it she should have record of it.

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ID
#997547 Review #997547 is a subjective opinion of poster.
Product
Rodan And Fields Cream
Cons
  • Way my refund is being handled
Reason of review
Return, Exchange or Cancellation Policy
Loss
$207
Preferred solution
Full refund

Rodan And Fields Reviews

  1. 211 reviews
  2. 78 reviews
  3. 22 reviews
  4. 22 reviews
  5. 34 reviews
Rodan And Fields reviews
1.0
Details
The multi function eye cream we purchased was smooth and creamy for about six months but after half of it was used the consistency turned almost sticky.It feels and looks like Ponds cold cream. The price for this product is about 75% higher than it should be. I would...
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13 comments
Anonymous
#1270117

I experienced the same results with the eye cream. I used it twice a day and kept it according to instructions. After 6 months the consistency turned into a hard waxy texture.

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ID
#984811 Review #984811 is a subjective opinion of poster.
Product
Rodan And Fields Cream
Cons
  • Product consistency after 6 months
Reason of review
Bad quality
Loss
$78
Preferred solution
Let the company propose a solution

Rodan and Fields - Cream Review from Saint Louis, Missouri

2.3
Details
I am a preferred customer and really am pleased with the products I use. My only complaint is with the packaging. Starting w/the eye cream. The label suggests keeping the thin disc that is under the lid. Fine, but couldn't a small tab be added so that the struggle to peel off the disc be eliminated? Small details. Also flip lids on the tubes of face creams. Both of these small packaging improvements would be much more user friendly.
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2 comments
Anonymous
#1231709

The only problem with flip lids would be leakage. I travel a lot and flip lids on anything tend to leak.

Anonymous
#1225616

Since you are an independent business owner, just change the packaging. You may want to change the price, too, to gain a pricing advantage over your competitors.

Since the products are all amazing and awesome, there is no need to change the product.

Besides I assume you are not a world renown Dr. The 3 Ps of Product and Market Management that all good business owners try to follow.

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ID
#934270 Review #934270 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Product
Rodan And Fields Cream
1.3
Details
I have dry, sensitive skin and reluctantly decide to order Rodan and Fields Soothe product. I was informed it would take 2 months to go through for each order. My cream lasted 34 days, not 60 as the rep guaranteed. There is a distribution centre here in town along...
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ID
#931680 Review #931680 is a subjective opinion of poster.
Location
Calgary, Alberta
Product
Rodan And Fields Cream
Cons
  • Customer service need more training
Reason of review
Need to to provide better customer service training.
Loss
$230
Preferred solution
Full refund
are you insane?? I look like an 8th grader with spots all over my face.. who the *** would buy this from me!? All the top women in this "biz" were already perfect and beautiful when they signed up.. I dont believe for a second these products enhanced their skin what...
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6 comments
Anonymous
#1220951

probably should have tried the products before you became a consultant. how could you even want to sell something you dont believe in?

everyones skin is different and there is an acclimation period. How long have you had your skin condition? probably a lot longer than a month.

its not magic potion. I personally have seen these products change peoples lives.

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ID
#915043 Review #915043 is a subjective opinion of poster.
Location
Youngstown, Ohio
Product
Rodan And Fields Cream
Reason of review
Bad quality
1.5
Details
Rodan and Fields - Cream Review from Huntington Beach, California
She mistakenly signed me up for repeat custermer what ever special name for that... Anyway I told her I wanted just the acne cream. Tried it my face exploded with very red welts almost like cysts under my skin, itchy and painful. Eyes sullen really bad. On third day...
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5 comments
Anonymous
#1375921

The negative comments on here are disgusting. You should be ashamed of yourselves. Clearly you were not educated properly on these products.

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ID
#872939 Review #872939 is a subjective opinion of poster.
Location
Huntington Beach, California
Product
Rodan And Fields Cream
Reason of review
Bad quality
2.3
Details
I just found that they have consistently over-charge me for tax, which I see it as a way to scam people. Below are my most recent purchase as a consultant: 2 eye creams - $90 Shipping - $9 Handling- $2.50 Tax: $11.84 Tax rate in my area is 9%, which makes the tax comes...
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17 comments
Anonymous
#1574681

This sounds like a sales tax issue involving who collects sales tax from the final consumer. See https://www.avalara.com/us/en/blog/2015/07/the-not-so-direct-rules-around-sales-tax-for-direct-sellers.html where it says: "For starters, who is responsible for reporting sales tax?

That depends. Some states require each independent consultant selling in that state to register to collect and remit sales tax. Others offer a tax collection agreement where the direct sales company can do this on behalf of their consultants. State rules vary on collection, reporting and remittance as well as on annual income, commissions and sales thresholds for compliance.

Direct selling organizations must also obtain reseller permits and track exemption certificates for any wholesale transactions to their independent consultants." Do you, as the consultant, collect and remit sales tax to your state when you sell your products to your customer? Do you give Rodan & Fields a sales tax resale certificate so that they do not charge you sales tax when you buy the product to sell to your customers?

As mentioned above, some states allow the direct sales company to file sales tax returns on behalf of their consultants instead of making the consultant register for sales tax, collect the tax, and then file monthly sales tax returns. If you are not filing sales tax returns, what is probably happening is that Rodan & Fields is filing the sales tax return for you, and collecting tax from you on the retail price of the items (not on the price they charge you for the item).

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ID
#764665 Review #764665 is a subjective opinion of poster.
Location
Torrance, California
Product
Rodan And Fields Cream
Pros
  • Soothe regimen
Cons
  • Over-priced
Reason of review
overcharged for tax
Loss
$50
Preferred solution
Let the company propose a solution