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One of my friends purchased their own business kits, spent over $600 on it. Decided it wasn't for him after ~40-45 days, sent it back to the company, they accepted the package with ALL THE PRODUCT UNOPENED and never returned any of the funds.

There is a written return policy of 60 days.

It was incredibly embarrassing for me amongst our friends, and I haven't talked about the products since. The company probably turned the profit and resold the unopened products.

It really speaks against their philosophy and had a very negative impact on my relationship with the company. I couldn't sell after that.

Product or Service Mentioned: Rodan And Fields Ultimate Business Beauty Set.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $650.

Preferred solution: Full refund.

I liked: How it was presented to me, Products.

I didn't like: That i couldnt return even though i was within 60 days of return, Confusing tactics, Integrity of the company and their non existent customer service.

Company wrote 0 private or public responses to the review from Dec 01.
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