One of my friends purchased their own business kits, spent over $600 on it. Decided it wasn't for him after ~40-45 days, sent it back to the company, they accepted the package with ALL THE PRODUCT UNOPENED and never returned any of the funds.
There is a written return policy of 60 days.
It was incredibly embarrassing for me amongst our friends, and I haven't talked about the products since. The company probably turned the profit and resold the unopened products.
It really speaks against their philosophy and had a very negative impact on my relationship with the company. I couldn't sell after that.
Product or Service Mentioned: Rodan And Fields Ultimate Business Beauty Set.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $650.
Preferred solution: Full refund.
I liked: How it was presented to me, Products.
I didn't like: That i couldnt return even though i was within 60 days of return, Confusing tactics, Integrity of the company and their non existent customer service.