Rodan And Fields
Reviews and Complaints
Incorrect order
Hi,
One of my preferred customers had trouble with an order. It said her credit card was on default but it said her order did go through, so we wanted to make sure that her order went through
- Lash boost
- Scam of preferred customer status program
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Returned item
2/24/20: I am thrilled to report that my credit card shows a $149.08 credit/refund by Rodan & Fields. Their consumer affairs department honored my fair request and now I am moving forward! :) Thanks R & F!
2/19/2020: I followed up in the same email string asking for status.
2/19/2020: The Rodan and Fields customer service email address is incorrect and my original email to them bounced back. I sent the email successfully to salessupport@***.com on 2/05/2020 and immediately received an autoresponder message that assigned a case number and that it was in review.
I received a second email stating that they have also passed my concerns to their Exec Team who is always interested in comments and concerns for planning future growth. To date, I have not heard back from anyone.
I followed the instructions on their return policy steps printed on their form and on 11/15/2019 mailed back the 2nd Lash Boost I had ordered. It was unopened, and returned back in the original packaging with their requested mailing label.
The first Lash Boost I ordered was over 60 days at this point and so by policy it was not returnable. If so, I would have since early in month 3 of use, the product started to discolor my eyelids in a brown tone and caused my eyes to water and itch. I left to travel 11/16-12/12 and returned to notice no credit was processed. Upon my call a couple weeks ago to support they informed me that they never received it and that had to have a tracking number in order to get a refund.
Although that was NOT listed on the return form, it’s apparently embedded in links that you have to further click on the find. Prior to mailing, I made a point to make a copy of the filled in return form and dated it. I honestly can’t remember if I thought to send tracked on my own but at this time, I can’t find a tracking number. I tried to call their customer service today and the line for US customers did not transfer over, basically froze.
Bottom line, I spent $300 on 2 Lash Boosts that caused adverse drug reactions with vague return policy that I do not feel should be reasonable for. I feel the full $300 should be refunded however, I am willing to accept the return of one and be satisfied.
No answer - the system did not route me to us support. It became a dead line
- Well branded
- Women leadership
- Redefine
- Caused breakouts and rash
Preferred solution: Full refund
BAD customer service
I'll try to be brief. At the recommendation of my daughter, I bought Lash Boost (which, by the way, works amazingly well).
And I became a PCPerks "member," which I believe allows me to get another LashBoost when mine runs out without paying shipping (?) or some additional discount. Some time later, I was notified that R+F was going to send me another Lash Boost (that I would pay for), but it was WAY too early for me to need a new one. So I cancelled the membership. Then my daughter informed me that I could simply postpone delivery and not lose membership benefits.
(That was my fault, probably, for not reading the fine print.) My complaint is that, for the last few months -- with a break in between because I gave up for a while, but then got angry again -- I have been asking them SIMPLY to reinstate my membership, because I had not understood how it worked. They have refused. The latest they "offered" was that I could enroll again and THEN request that they waive my enrollment fee, but that they couldn't promise that would work.
So...I should buy the membership a second time, and hope that the second time they will refund the money that they refused to do the first time? (Also, the whole resolution was delayed by several weeks when I first asked them to reinstate me because I was asking from a different email than the one I had registered with -- because that account had been closed -- and they refused my claim that I was the same person: even though I sent them proof of my membership!!!)
- Great product
- Really poor customer service and hard to contact
Preferred solution: Start my membership in PCPerks up again.
User's recommendation: Read the fine print? Know that you can delay product delivery. Be aware that they will want you to refill well before it's likely to be necessary.
Nashville, Tennessee
Good experiences should be reported as well
I was looking for information, and was given accurate directions.
User's recommendation: You will probably be pleasantly surprised
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Unblemished product allergic reaction
I had to leave a message no one was available
Preferred solution: Don’t know
Didn't need.
Trying to log in to my account and it says invalid account! My email address is: Jangieri1944@***.com
Preferred solution: Full refund
I had the exact same allergic reactions as Daisy.
I unfortunately have no pictures to post. It took about 3 to 4 weeks for the hives the itching and the lip swelling and the numbness to go away. It took me a while to figure out what was causing this.
I had the exact same allergy reactions as Daisy. Rash on both forearms on both legs across my chest and lip swelling with numbness.
- Redefine regimen
- Mlm consultants
Preferred solution: Let the company propose a solution
User's recommendation: I would not recommend their product to anyone. I did not even ask for a refund.
Miami, Florida
Waiting for my delivery lashboost
I'm still waiting for my lashboost delivery
Broken Arrow, Oklahoma
Didn't need.
I would like to know when the unopened box arrives to you. I paid $7.90 for the shipping. I would appreciate a refund.
Thank you,
Joyce Angieri
To inform others of my experience with this product.
I was so excited to try this serum...unfortunately my enthusiasm was short-lived. I only used the product for four days.
By the afternoon after the fourth use I had to go home from running errands to take my contacts out. My eyes were red, itchy, and, kept tearing up. I had to wear my glasses the rest of the day. So disappointed.
I will never use this product again. I regret ever purchasing it.
- Harmful
Preferred solution: Full refund
User's recommendation: Do not buy...
Smyrna, Georgia
Reaction to lip balm
I had a severe reaction to the lip balm. Super red, irritated, itchy, blistered irritation all around my mouth about 1-2 inches all the way around...
could not even go out in public for weeks! .
Jennifer Jones sales consultant
In a conversation on social media. This consultant went into a rant about abortion rights and then questioned my photograph saying that she couldn't tell if I was a female or not. She's not been trained in Esthetics
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Meridian, Mississippi
Cancel my account
Theyre canceling for order for now and will refund the money.
Stay away from this place
Charged my CC without me ordering anything
- Crooks
Preferred solution: Full refund
Incompetence at your organization
Stop addressing emails to my deceased mother.
Your team is incompetent and I question their literacy based on our written communications
Preferred solution: Let the company propose a solution
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You could have gotten ALL of your money back as it has a full 60:day empty bottle money back guarantee! So poo poo to you!!!