Rodan And Fields Reviews

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Rodan And Fields - Returned item
Rodan And Fields - Returned item
Rodan And Fields - Returned item
Update by user Feb 24, 2020

2/24/20: I am thrilled to report that my credit card shows a $149.08 credit/refund by Rodan & Fields. Their consumer affairs department honored my fair request and now I am moving forward! :) Thanks R & F!

Update by user Feb 19, 2020

2/19/2020: I followed up in the same email string asking for...

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ID
#1767188 Review #1767188 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Women leadership
  • Well branded
  • Redefine
Cons
  • Caused breakouts and rash
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full refund
New Reviewer

No refund

I sent back my full order and followed the Rodan and Fields return policy exactly. No refund issued. I’ve spent hundreds of dollars with this company and planned to spend more.
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1 comment
#1621012

Keep following up. They will try to tell you that they didn’t receive order, that order was returned after the 60 day period (it’s 60 days since order was placed, not received by so consumer or by when consumer started to use—so it’s like 45 days or less). Keep on them and be sure to check your account and make sure you aren’t on auto ship.

ID
#1435098 Review #1435098 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Rodan And Fields Business Kit Lies

One of my friends purchased their own business kits, spent over $600 on it. Decided it wasn't for him after ~40-45 days, sent it back to the company, they accepted the package with ALL THE PRODUCT UNOPENED and never returned any of the funds. There is a written return policy of 60 days. It was incredibly embarrassing for me amongst our friends, and I haven't talked about the products since. The company probably turned the profit and resold the unopened products. It really speaks against their philosophy and had a very negative impact on my relationship with the company. I couldn't sell after that.
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ID
#1412660 Review #1412660 is a subjective opinion of poster.
Location
Williamsville, New York
Product
Rodan And Fields Ultimate Business Beauty Set
Pros
  • Products
  • How it was presented to me
Cons
  • That i couldnt return even though i was within 60 days of return
  • Confusing tactics
  • Integrity of the company and their non existent customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$650
Preferred solution
Full refund
Used lash boost for maybe 2 weeks. My vision is really blurry both near and far. I stopped using lash boost but vision still bad. Please please tell me this side effect goes away!! Even in my occasional use reading glasses EVERYTHING is blurred. I know the company will...
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2 comments
#2019613

Im experiencing the same thing. I'm curious, Is your eyesight any better now?

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ID
#1335678 Review #1335678 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
New Reviewer
My eyes itch, i start to sneeze and wake up with a migraine. I wrote to R&F they sent me a replacement tube. After giving my eyes a break opened the new tube. Same issues
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4 comments
#1628724

Had the same experience. Migraine and puffy eyes

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ID
#1334807 Review #1334807 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
New Reviewer
My friend (not super close friend, but we have many close friends in common) convinced me to start ordering Rodan and Fields products from her. It’s a nice product and controls my skincare issues fairly well. However, I made the mistake of agreeing to an automatic...
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9 comments
#1511286

If she "takes you off of autoship" and you intend to ever use the products again, you will have to pay retail price or pay another $19.95 fee to reactivate your PC account to get the 10% discount AND free shipping. She is actually SAVING you money.

For instance: Reverse +$190 retail + tax + shipping, and Reverse PC is $171 + tax.and NO we do not have script to turn you into a consultant. I actually make more money off of my loyal customers, than the consultants under me. The program is structured that way.

You don't have to sponsor a SINGLE to consultant to make money is this biz. You can make a ton on your own merit.

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ID
#1285243 Review #1285243 is a subjective opinion of poster.
Location
San Francisco, California
Service
Rodan And Fields Sales Representative
Reason of review
Poor customer service
New Reviewer
I can honestly say Lash Boost works - it grows your eyelashes very well. Unfortunately, there have been many instances over the past year of using it, that it has caused, itchiness, redness, sleep and sticky eyes, but the worst came in the past few weeks, my eyes are...
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6 comments
#1510393

It has made my eye lid crease dark brown.. has any one else had this..This is the reason I quit using Latise.. Comments?

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ID
#1281838 Review #1281838 is a subjective opinion of poster.
Location
San Francisco, California
Product
Rodan And Fields Lash Boost Serum
Pros
  • Eye cream
  • Reverse
  • Redefine
Cons
  • Worst reaction
  • Lash boost serum
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
A response to what I need to do about my droopy eyelids, they are absolutely terrifying to me
New Reviewer
I just got off the phone with a pc perks rep at R & F. (4/4/18). I have been a customer for two years and like the product. Recently my daughter in law joined the team of the “director” who I have been purchasing from. In order for me to continue to order products (if...
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2 comments
#1458649

You can just start a new pc under your daughter in law with a new email address. Yes you'll have to pay the $20 again, but perhaps your dil can give you a cash back discount to get the $20 back. Just an option to give your support to your dial building her business.

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ID
#1226035 Review #1226035 is a subjective opinion of poster.
Product
Rodan And Fields Account
Reason of review
Poor customer service

Hydration serum

A friend of mine gave me the Rodan and fields hydration serum. I suffered from extremely dry skin and flaky eyelids. Nothing seemed to work. I couldn’t even wear makeup without looking like a rock. I wear this over night . Wash my face and apply it on my face. Feels sticky. The next morning I wash my face and Bom! Baby soft face. I apply my normal moisturizer and makeup. I do this like twice a week and I’m happy with my results.
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4 comments
#1437618

I’m wondering if when it makes you “pick a business” she clicked on their headquarters option. I don’t think it’s actually where she posted from.

I live in Oregon and posted from home but it made me pick a location of the business and my post appears this way as well. It just posts from the business you click on to comment on.

#1432612

You are probably right, only instead of costing you $100 for under 2 ounces,you can buy an ounce of pure Glyerin for $5 and supply the water yourself and BadaBing— you will have 1, soft skin AND 2, $100 in your pocket. 3, at the end of the year you will have $700 in your pocket— BadaBam!

#1431756

Did your friend also give you a room to call home at RF headquarters? Bc your post and geolocation indicate that you wrote this from there.

#1431803
@PissedConsumer1431756

Lol what an idiot!! Uh, hello RF headquarters. Laugh of the day!!

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ID
#1187879 Review #1187879 is a subjective opinion of poster.
Location
San Francisco, California
Product
Rodan And Fields Serum
Reason of review
Good quality
Rodan And Fields - Burnt Eyebrows
About 8 months ago i decided to use the Smooth Regimen, Redefine Eye Cream & Lash Boost system. I used the system for about 20 days; up to day 9 i had fabulous results; my face looked great, but then one day i got a rash all the day down right side of face from...
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10 comments
#1504945

Good thing they have a no questions asked 60 day money back guarantee you can take advantage of. No products will agree with every person.I’ve had reactions to many products over the years. Never anything by R+F thankfully because their eye cream has been a lifesaver!Good luck to you.

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ID
#1137530 Review #1137530 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
An old friend of mine was sucked into the R&F scam and is relentless in trying to get me to sign up "with her team." I'm not even going to go there about companies like this. I agreed to try lashboost just to help her get started with her "new business." I will admit,...
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11 comments
#1368616

Google Rodan and Fields Scripts... it's amazing how much thought goes into creating manipulative language aimed at signing people up.

Nothing to do with educating people about the products.

It's all about the opportunity. Jeez!

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ID
#1097501 Review #1097501 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
Hi all, I come to this forum not as a pissed off customer, but as a consumer of the Rodan + Fields Lash Boost who found the serum created styes in my eyelids. I wanted to share my knowledge behind why so others could be informed too! Here's my story: The first time I...
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22 comments
#1839298

Same. Stye in my eye but Only after i used it for nearly three months.

It’s horrible.

But my lashes look good. Maybe I applied to too regularly.

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ID
#1080630 Review #1080630 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Representative
Cons
  • Dishonest advertising
Reason of review
Bad quality

Roller fell apart

Took my roller out of the cleaning solution and it just fell apart. I've messaged my consulatant, but she hasn't gotten back to me. Hoping I can get a replacement.
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ID
#1079394 Review #1079394 is a subjective opinion of poster.
Product
Rodan And Fields Reverse Beauty Set
Reason of review
Bad quality
I bought a Lash Boost on Ebay, being a Dr. I know these are sealed and when the price dropped I buy so many medical items I figured I would give it a look. The Ebay listing was posted by a Julie Henry shermanhartpj75@***.com in Maine. A R+F box was drop shipped to us...
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5 comments
#1348672

Rodan+Fields products are not supposed to be sold on eBay. If you buy one of our products on eBay, they come with no guarantee of any kind.

That's the risk you take. This does not have anything to do with R+F customer service. We have wonderful customer service and go over and above to try and help a customer that is dissatisfied.

Don't blame that on Rodan+Fields. It was poor judgement on your part, Doctor,.

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ID
#1071561 Review #1071561 is a subjective opinion of poster.
Service
Rodan And Fields Sales Representative
Cons
  • Rep
Reason of review
Poor customer service
Preferred solution
Full refund
I ordered the eye cream, which I love, but the shipping was practically $12! I expect my item to be wrapped in gold for that price, but the bottom of the box was caved it, meaning my item could've fallen out. Not happy!
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1 comment
#1345832

Consider yourself lucky- this company has way more issues than that. In fact some could probably be considered illegal.

Stay away from MLM. Look at real people reviews on this site and the BBB. Unauthorized charges, adverse reactions and not fulfilling thier own return policies.

Not to mention overhyping the opportunity as well as writing phony reviews. Things are coming to light that won't end well.

ID
#1068067 Review #1068067 is a subjective opinion of poster.
Service
Rodan And Fields Shipping Service
Reason of review
Pricing issue

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