Rodan And Fields
Reviews and Complaints
Rodan And Fields Reviews
Question about product and consultant doesn't ever get back to you.
User's recommendation: Well, I will happily pass on the number to order thru . I love the products just would like a little more attention paid to the customer base.
- Products are amazing but high priced
Complaint not resolved.
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Verified Reviewer New ReviewerResolved: Returned item
2/24/20: I am thrilled to report that my credit card shows a $149.08 credit/refund by Rodan & Fields. Their consumer affairs department honored my fair request and now I am moving forward! :) Thanks R & F!
2/19/2020: I followed up in the same email string asking for status.
2/19/2020: The Rodan and Fields customer service email address is incorrect and my original email to them bounced back. I sent the email successfully to salessupport@***.com on 2/05/2020 and immediately received an autoresponder message that assigned a case number and that it was in review.
I received a second email stating that they have also passed my concerns to their Exec Team who is always interested in comments and concerns for planning future growth. To date, I have not heard back from anyone.
I followed the instructions on their return policy steps printed on their form and on 11/15/2019 mailed back the 2nd Lash Boost I had ordered. It was unopened, and returned back in the original packaging with their requested mailing label.
The first Lash Boost I ordered was over 60 days at this point and so by policy it was not returnable. If so, I would have since early in month 3 of use, the product started to discolor my eyelids in a brown tone and caused my eyes to water and itch. I left to travel 11/16-12/12 and returned to notice no credit was processed. Upon my call a couple weeks ago to support they informed me that they never received it and that had to have a tracking number in order to get a refund.
Although that was NOT listed on the return form, it’s apparently embedded in links that you have to further click on the find. Prior to mailing, I made a point to make a copy of the filled in return form and dated it. I honestly can’t remember if I thought to send tracked on my own but at this time, I can’t find a tracking number. I tried to call their customer service today and the line for US customers did not transfer over, basically froze.
Bottom line, I spent $300 on 2 Lash Boosts that caused adverse drug reactions with vague return policy that I do not feel should be reasonable for. I feel the full $300 should be refunded however, I am willing to accept the return of one and be satisfied.
- Well branded
- Women leadership
- Redefine
- Caused breakouts and rash
No refund
Rodan And Fields Business Kit Lies
- Products
- How it was presented to me
- That i couldnt return even though i was within 60 days of return
- Integrity of the company and their non existent customer service
- Confusing tactics
Im experiencing the same thing. I'm curious, Is your eyesight any better now?
Had the same experience. Migraine and puffy eyes
If she "takes you off of autoship" and you intend to ever use the products again, you will have to pay retail price or pay another $19.95 fee to reactivate your PC account to get the 10% discount AND free shipping. She is actually SAVING you money.
For instance: Reverse +$190 retail + tax + shipping, and Reverse PC is $171 + tax.and NO we do not have script to turn you into a consultant. I actually make more money off of my loyal customers, than the consultants under me. The program is structured that way.
You don't have to sponsor a SINGLE to consultant to make money is this biz. You can make a ton on your own merit.
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It has made my eye lid crease dark brown.. has any one else had this..This is the reason I quit using Latise.. Comments?
- Reverse
- Redefine
- Eye cream
- Lash boost serum
- Worst reaction
You can just start a new pc under your daughter in law with a new email address. Yes you'll have to pay the $20 again, but perhaps your dil can give you a cash back discount to get the $20 back. Just an option to give your support to your dial building her business.
Hydration serum
Good thing they have a no questions asked 60 day money back guarantee you can take advantage of. No products will agree with every person.I’ve had reactions to many products over the years. Never anything by R+F thankfully because their eye cream has been a lifesaver!Good luck to you.
Google Rodan and Fields Scripts... it's amazing how much thought goes into creating manipulative language aimed at signing people up.
Nothing to do with educating people about the products.
It's all about the opportunity. Jeez!
Same. Stye in my eye but Only after i used it for nearly three months.
It’s horrible.
But my lashes look good. Maybe I applied to too regularly.
- Representative
- Dishonest advertising
Roller fell apart
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Keep following up. They will try to tell you that they didn’t receive order, that order was returned after the 60 day period (it’s 60 days since order was placed, not received by so consumer or by when consumer started to use—so it’s like 45 days or less). Keep on them and be sure to check your account and make sure you aren’t on auto ship.