Unclaimed
Rodan And Fields
Reviews and Complaints
60.8K
CLAIMED LOSSES
599
TOTAL REVIEWS
1.5M
PAGE VIEWS
9
ISSUES RESOLVED
Rodan And Fields Reviews
New Reviewer
The product just caused This product cost injury to my faceinjury to my face
This product caused injury to my face. I have how to see a dermatologist and prescribed numerous prescription appointments to relieve the pain itching and burning. Rodin and Fields products are not for all skin types as proclaimed.
User's recommendation: Try a sample on your skin first before buying any product from anyone.
ID
Pros
- Sales reps
Cons
- Concealer
- Price
- Harmful
Loss
$1100
Preferred solution
I’d like the cost of my Dr reimbursed and prescription medications as well as all the products purchased.
New Reviewer
Hives
Used brightening toner once and am covered im hives on face and neck. Never had allergic reaction to any skin care product before. I'm on vacation in Florida after Covid and it's oozing, ugly and itches and burns after 3 days. Previously used Redefine line without issues. Ugggg
User's recommendation: Avoid or definitely patch test. Don't kabir what ingredient it is but its bad!
ID
Cons
- Highly allergic to ingredients
Loss
$200
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAccess to my account
I cannot access my account to change the products I am products I am purchasing. I had a reset link sent ( because this happened last month as well). The link stated that my email was invalid. WHICH IT WAS NOT! The linkallowed me to change the password, but THEN just said it timed out. Lmao. I had just received and opened it. Im just over the struggle. I want to cancel EVERYTHING. I do not wish to purchase your wonderful products any longer due to your website.
User's recommendation: Make everything more accessible. Initially I had to have a representative set the account up because tour website wouldn’t allow me in. It’s been a mess every month.
ID
Cons
- Website accessibility
Loss
$198
Preferred solution
A CANCELLATION!
New Reviewer
BAD customer service
I'll try to be brief. At the recommendation of my daughter, I bought Lash Boost (which, by the way, works amazingly well). And I became a PCPerks "member," which I believe allows me to get another LashBoost when mine runs out without paying shipping (?) or some additional discount. Some time later, I was notified that R+F was going to send me another Lash Boost (that I would pay for), but it was WAY too early for me to need a new one. So I cancelled the membership. Then my daughter informed me that I could simply postpone delivery and not lose membership benefits. (That was my fault, probably, for not reading the fine print.) My complaint is that, for the last few months -- with a break in between because I gave up for a while, but then got angry again -- I have been asking them SIMPLY to reinstate my membership, because I had not understood how it worked. They have refused. The latest they "offered" was that I could enroll again and THEN request that they waive my enrollment fee, but that they couldn't promise that would work. So...I should buy the membership a second time, and hope that the second time they will refund the money that they refused to do the first time? (Also, the whole resolution was delayed by several weeks when I first asked them to reinstate me because I was asking from a different email than the one I had registered with -- because that account had been closed -- and they refused my claim that I was the same person: even though I sent them proof of my membership!!!)
User's recommendation: Read the fine print? Know that you can delay product delivery. Be aware that they will want you to refill well before it's likely to be necessary.
ID
Product
Rodan And Fields Lash Boost Serum
Pros
- Great product
Cons
- Really poor customer service and hard to contact
Loss
$135
Preferred solution
Start my membership in PCPerks up again.
New Reviewer
Product doesn't work, won't refund $700 of unopened product
I fell for the pictures/reviews myself. Tried 2 rounds of Redefine and Reverse at $350 each. Tried for 2 months, NO RESULTS. Worse, I am STILL TRYING to get $700 in refunds on 2 different returns, unopened regimens, returned 3 months ago. Starts with "We didn't receive either of those back", then I provide both tracking numbers proving they certainly did receive them back. Then "We'll look into it" but I don't hear back. Then "Are you doing a chargeback? We can't process this, it says you are doing a chargeback" (I wasn't). Then "We will process this now" then "If you don't hear back from us, maybe you should just do a chargeback", then "We are sending you a check now" and still no check 2 weeks later. My last call Friday for a status update was told "I don't have access to that information, I will call you back today after I research it", and shocking... no call. About 10 calls & emails since November and I'm out $700 and the product. I suspect many fake reviews, mostly from other multi-level pyramid sellers. When I tried to review on Amazon, it blocked reviews because of too many "unusual review patterns", and I notice reviews are turned off on their Facebook. SCAM.
3 comments
ID
Product
Rodan And Fields Redefine Beauty Set
Cons
- Ripping me off
- Products do not work
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund
New Reviewer
After a year of friends hounding me about trying Rodan and Fields (hoping a happy consumer would create an enthusiastic co-seller) I broke down and purchased Lash Boost as well as a regimen. After one night of application my eye lids appear scoched. I use little to no...
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3 comments
PissedConsumer1629857
#1629857
I was convinced to try lash boost by my daughter who had amazing results. After a few days of use, I noticed a skin darkening under my eyes.
I began an every other day routine but no improvement.
I foolishly continued and used concealer to hide the dark circles. Lashes grew well, but I look like a raccoon without heavy concealer....not worth it...not for the money or results
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ID
Location
East Ridge, Tennessee
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
New Reviewer
Lead the way
Need better customer service and have competent people to help with any problems occurring with any situation. 
ID
Location
Gurabo, Gurabo
Service
Rodan And Fields Customer Care
Reason of review
Poor customer service
New Reviewer
Not impressed..
I have been using the redefine products for three months. I do not see any improvement in my skin. And the warning of the possibility of the product causing cancer, I will go back to skin ceuticals instead, much better results.
3 comments
ID
Location
Carlsbad, New Mexico
Product
Rodan And Fields Redefine Beauty Set
Reason of review
Bad quality
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New Reviewer
Has anyone had an issue with the lash boost? I’ve been using it for about 30 days and my lashes have fallen out! I already had full beautiful lashes but was trying to make them grow. I had to stop using it because they are not looking nice. It’s a very expensive...
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1 comment
PissedConsumer1586858
#1586858
Same problem here! Used for a week and now my eyelids are swollen and my eyelashes have almost all fallen out.
I am so worried because they look terrible and it’s going to take forever for them to grow back!
I can’t believe I made such a stupid mistake. Guess I should have just been thankful for what I had to begin with.
ID
Location
Tempe, Arizona
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
New Reviewer
Shady business tactics! I emailed the company two months ago and stated that I no longer wanted to be a sales rep. I sent them all of my information so that they could remove me. They wrote me back stating that they needed more information. Not sure what else I could...
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1 comment
PissedConsumer1580349
#1580349
So you can't just tell them you don't want to do it anymore? You have to give a reason that is satisfactory to them? What the *** kind of company is this?
ID
Location
New York, New York
Cons
- Integrity of the company and their non existent customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
New Reviewer
Several times they have shipped my order even though I had removed items from my cart. They went ahead and shipped the removed items and charged me. I called and they said, ship them back and they would refund my money....But I had to pay for shipping. They said it was...
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1 comment
PissedConsumer1569503
#1569503
Unfortunately removing the items does not do any good if you are on auto ship. You have to choose cancel and then postpone in order to skip a month.
ID
Location
San Francisco, California
Service
Rodan And Fields Customer Care
Pros
- Redefine
Cons
- Integrity of the company and their non existent customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
Horrible side effects from lash boost serum
Broken blood vessels (big, bright red spots on my eyeballs) along with terrible headache, itchy eyelids, sneezing and other allergy type reaction.
ID
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
New Reviewer
No improvement and way too expensive
Bought this line from a skin consultant - even if it worked well it is way too expensive. I used it specifically as directed for 51 days, no change whatsoever. I will say, my skin didn’t dry out, but $200 to see absolutely no change in my skin seems ridiculous....I am sending back today.
ID
Product
Rodan And Fields Unblemish Beauty Set
Reason of review
Bad quality
I had a reaction lip serum, no big deal but I was hoping for a refund since I was within my time allowance to return. I had to talk to three different people to finally be told someone will call me within a few days. I never received that call or at least no one left a...
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ID
Service
Rodan And Fields Customer Care
Reason of review
Poor customer service
Getting a refund in the stated 10-15 business days is a joke
Canceled my order and my subscription but received products anyway. Put in mail on aug 4 and tracked with UPS. according to tracking package was received on Aug 8. Here I am September 4th trying to understand why my refund hasn’t gone through. Got an email today stating it would be 5-7 days for refund to appear on CC Refund should have been posted August 29th at the latest. I kept getting the run around. Products aren’t any better than other brands that cost less. But the return and refund policy of such a “big” business should be much more efficient.
1 comment
ID
Product
Rodan And Fields Subscription
Reason of review
Return, Exchange or Cancellation Policy
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If you’ve purchased through a third party such as Amazon, you are no longer able to get the mo eye back guarantee. Your products may be tampered with and they’re not directly from the source .
I purchased DIRECTLY from Rodan and Fields. I did not purchase on Amazon, just went there to leave a product review and found that R+F are vigilant about getting reviews removed for a variety of reasons.
My review was removed because I described the customer service and not only the product. Anyone can review a product on Amazon even if you didn't buy it there; if you buy it there, your review will say "Verified Purchase".
Amazon is not the place to leave a product review when you purchased the product elsewhere. If they blocked your review because of "unusual review patterns", then it sounds like you have done this before.
I get that you are upset that RF is giving you the runaround. Just file the chargeback then and be done with it.