Rodan And Fields Reviews

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New Reviewer

I had the exact same allergic reactions as Daisy.

Update by user Apr 24, 2020

I unfortunately have no pictures to post. It took about 3 to 4 weeks for the hives the itching and the lip swelling and the numbness to go away. It took me a while to figure out what was causing this.

Original review posted by user Apr 24, 2020
I had the exact same allergy reactions as Daisy. Rash on both forearms on both legs across my chest and lip swelling with numbness.

User's recommendation: I would not recommend their product to anyone. I did not even ask for a refund.

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ID
#1888507 Review #1888507 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Pros
  • Redefine regimen
Cons
  • Mlm consultants
Loss
$150
Preferred solution
Let the company propose a solution
New Reviewer

Stay away from this place

Charged my CC without me ordering anything
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ID
#1765889 Review #1765889 is a subjective opinion of poster.
Cons
  • Crooks
Reason of review
Never ordered anything
Loss
$1060
Preferred solution
Full refund
New Reviewer

Incompetence at your organization

Stop addressing emails to my deceased mother. Your team is incompetent and I question their literacy based on our written communications
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ID
#1757203 Review #1757203 is a subjective opinion of poster.
Reason of review
Incompetence at an organizational level
Preferred solution
Let the company propose a solution

Destroyed my eyelashes!!

I used lash boost for 3 months. My lashes started falling out in clumps and I developed severe dry eye. It’s been 8 weeks since I stopped using it and my lashes still have not grown back :(. It’s awful. I haven’t be able to wear makeup for the last 8 weeks either bc I I have no lashes to put mascara on. I’m very displeased with this outrageously priced product.
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1 comment
#1791413

Theres been so many complaints about the exact same thing happening to others. I'd call their customer service and if that doesn't work file a complaint with the Better Business Bureau. They do seem to resolve things on there for the most part.

ID
#1687521 Review #1687521 is a subjective opinion of poster.
Location
Austin, Texas
Product
Rodan And Fields Lash Boost Serum
New Reviewer
Sent my second shipment bqck to you on August 2019 after talking to two reps from your company. I'm sure it's there by now since it only went to Ohio, 2450 Creekside Parkway, Lockbourne, OH 43137 (which one of your reps told me to send it to). Have not heard a word....
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1 comment
#1791418

The rep you purchased if from was more than likely the one who set it up for you to receive auto ship or if you ordered it from the reps website, it's probably in tiny writing about the auto shipments..I don't know if they really come on here and resolve issues but I know they tend to over on the Better Business Bureau, so you might want to file a complain over there. And if that doesn't work, get a new bank/credit card so they can't keep charging you. Just for future reference almost ALL mlm companies require auto ship to get a discount and almost ALL reps do NOT tell you this prior to buying.

ID
#1641195 Review #1641195 is a subjective opinion of poster.
Location
Baltimore, Maryland
Product
Rodan And Fields Beauty Set
Reason of review
Poor customer service
Loss
$12345
Preferred solution
Full refund
New Reviewer

Fraudulent account handling

They refuse to cancel a subscription I never agreed to and keep sending items, items get returned and never get a refund. Contacted them multiple times and they tell me I’m not the authorized account holder. Finally had to cancel my credit card.
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ID
#1625197 Review #1625197 is a subjective opinion of poster.
Product
Rodan And Fields Subscription
Cons
  • Dishonest advertising
  • Terrible customer service
Reason of review
Order processing issue
Loss
$347
Preferred solution
Full refund
New Reviewer

RandF Eyelash *Bust*

Rodan and Fields Eyelash Boost A huge stye, crusty eyes in the morning, thinning lashes, and a darkening of the skin along the eyelash line as well as blisters under my eyelid. Lash Boost contains an ingredient—isopropyl cloprostenate—a synthetic prostaglandin analog in the same class of compounds as the active ingredients in prescription drugs such as glaucoma medications. Prostaglandin analogs are known to cause side effects including eye irritation, eyelid skin darkening, eye drooping, and/or permanent discoloration or darkening of the iris in people who have light-colored eyes. I now use a different brand of eyelash booster, which works just as well, albeit it a bit slower, but with no side effects. It is also MUCH cheaper. P.S. RandF are currently being sued for this very reason https://www.cbsnews.com/news/rodan-fields-hit-with-suit-over-lash-boost-eyelash-enhancer/
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ID
#1605965 Review #1605965 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Cons
  • Not supporting the refund policy
  • Lack of customer service
  • Scam of preferred customer status program
Reason of review
Poor customer service
Loss
$200
Preferred solution
Acknowledgement of bad service in relation to this matter
New Reviewer

Never buy Lash Boost

Rodan And Fields - Never buy Lash Boost
I used the lash boost. I have a swollen upper eyelid that now has turned into a huge lump. My lower eyelid is puffy. My eye is almost swollen shut. This has been going on for 9 days. I am on a steroid ointment and antibiotic drops. Never buy this product. R&F’s should be ashamed.
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ID
#1580256 Review #1580256 is a subjective opinion of poster.
Location
Champlin, Minnesota
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
New Reviewer

Where are they going

Yes they grew initially.... now they are falling out in clumps!!!! How is the still being sold?
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2 comments
#1785442

Same thing happened to me as well

#1784539

Same happened to me. So discouraging

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ID
#1568498 Review #1568498 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Consultants
Cons
  • Lash boost serum
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund

R+F S&P Global Company Rating Downgraded to Negative

As if you didn't need more evidence that this company is headed down the tubes. A BB- credit rating is considered junk. https://www.ademcetinkaya.com/2018/12/rodan-fields-llc-ratings-affirmed.html
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ID
#1485756 Review #1485756 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

Not happy

I've been using lash boost since Jan 1 of this year and at first it seemed to be doing just what it claims to do but now I have gaps with no lashes and my eyelashes are growing in sideways on my right eye. They haven't thickened yet have grown but now it takes me forever to make my right eye even close to looking like my left when applying mascara due to lashes just kind of random and growing in sideways. I won't buy this product again.
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ID
#1480577 Review #1480577 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Red itchy eyes

Every time ive tried the eye lash serum i have had super red itchy eyes
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ID
#1479288 Review #1479288 is a subjective opinion of poster.
Location
Santa Rosa, California
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
New Reviewer

Frustrated

The customer service agent directed me on how to cancel my “services” but I am VERY upset that I’ve been charged for something I haven’t been using for over a year. There was no communication that I was being changed every month and the consultant that recruited me never told me I needed to send in any forms so I thought my CRP cancellation covered it. This is a total scam and I am going to be sure to tell people about it.
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2 comments
#1791431

Almost all mlm's require autoship to get a discount and almost ALL reps will leave that part out. It's usually in small writing somewhere that you're agreeing to auto shipments or reps want to sign you up themselves,so you won't see that little tidbit of info.

My advice is just don't buy from ANY mlm's. No reputable company makes people continue to get items every month just to get a sale price.

That would be like me ordering a pair of jeans from American Eagle, but having to agree to buy a pair every month, just to get that one pair that's on sale. Like I said,only shady mlm companies use this practice and they teach their reps not to tell customers because they know that people don't like auto ship.

#1728521

could not get into my online account for several days to change stop shipment of recurring order. My personnel rep couldn't get into my account either.

Took to long to get someone to respond. They charged my card and shipped my order anyway. Now I have to pay ship it back and interest on the charge. Not happy, products don't work for me.

After a year of using lash boost. My lashes are going backwards, and redefine makes me breakout.

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ID
#1477087 Review #1477087 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Problems with payment

Oh wow ..another big launch of doomed epic fail!!

So R&F launches a new acne product package...obviously Proactive was a bust when they launched it and they had to redeem themselves in some way ...lol This will be an epic fail too. Overpriced acne meds ($100 ...please!) that your local Walgreens carries. LOL same ingredients too!
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ID
#1473403 Review #1473403 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
New Reviewer

My Lashes Are Ruined!!!

My daughter recommended Lash Boost. I had long, thick, dark lashes but in my vanity thought this product would make them even better. Wrong!!! Lashes on one eye initially did ok. On the other eye, my lashes are ruined! They grow in different directions and are so curly they are growing backwards toward my eyelid. They also curl down and scratch/irritate my eye. Now lashes on both eyes are falling out! It’s been months since I used this product and I don’t think I’ll ever be able to look into the mirror and see lovely lashes again. I’m just sick that I ever tried Lash Boost.
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ID
#1465262 Review #1465262 is a subjective opinion of poster.
Location
New Bern, North Carolina
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

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