Diedra C Ctt

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Affordable skin care for poorer people

I asked a R &F consultantBeautiful transformation on her , so I asked what products she was using to improve her image.And she told me R&F I then asked if she had samples.. She replied that I couldnt afford itshe wouldnt even help me with my skin care concerns I just needed help I have bags under my eyes from working long hours spots on my nose from wearing my reading glasses etc..DEVASTATED
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User's recommendation: I don’t know…..I really really. Would like to become beautiful again..

Stephanie P Tts
map-marker Charlottesville, Virginia

I ordered lash boost in 2019. I didn't like it and never ordered from RF again. 4 years later I notice a charge on my credit card from RF for over $160 dollars. I had not placed an order nor ever

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I ordered lash boost in 2019, didn't like it and never ordered from RF again. On 11/1/23 I notice a charge from RF on my credit card for over $160.

I didn't order anything from RF, not since my first order 4 years earlier. I called RF and asked what this was about and to please remove the charge on my credit card as I had not placed an order with them for over 4 years. They said they didn't know how this happened. They told me I would have to return the product, which had not been delivered yet, before they would refund my money.

Once it arrived I went out of my way to go to the PO so I could get a tracking number to prove I returned it.

How is this legal? They have been using my money while I have to jump through hoops to return a product I didn't order so that they will then, refund me? They are a scam.

I have yet to receive my credit. I'm not done with this yet.

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User's recommendation: They are a scam, stay away unless you want to be automatically charged for a product you didn't order 4 years after your first and only order.

Anonymous
map-marker Raanana, Central District

Didn’t receive order.

I ordered my PC subscription December 1. The last tracking is from Dec. 6th. Nothing since. Please refund my cost since I didnt receive the order. Departed Shipping Partner Facility, USPS Awaiting Item HEBRON, KY 41048 December 6, 2023, 1:34 pm Shipping Partner: INTERNATIONAL BRIDGE Arrived Shipping Partner Facility, USPS Awaiting Item HEBRON, KY 41048 December 5, 2023, 4:26 pm Shipping Partner: INTERNATIONAL BRIDGE Also, i have written to my consultant for help but have not received any response.
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User's recommendation: Call customer service. They answered and resolved the missing order quickly

Anonymous
map-marker Capilla De Guadalupe, Jalisco

Change subscription

No complaint. The issue was handled quickly and professionally. The name of this company 'pissedconsumer', however, is tacky and decidedly unprofessional. Had to look twice to see if I was reading it correctly.
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Jennifer N Qmd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Great products but very expensive. I can afford them, however I also could spend or save money elsewhere.

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I just needed to delay my order, because I still have plenty of my product. The customer service representative took care of that for me.
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User's recommendation: Good products but not all can afford.

Anonymous
map-marker Minneapolis, Minnesota

Lash boost settlement

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Everything turned out fine. I reached the company to see if the settlement was legitimate. I got the information I was seeking. Hugo was very helpful and polite.
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User's recommendation: Product good but expensive.

Colleen A Qiq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returned merchandice have not seen credit on my credit card

I bought over $400 worth of products hair and skin care and did not care for it for the price. I sent it back as they requested but I do not see a credit on my credit card. My order #132088****. I would like to know the status. My credit card asked me to contact you first before the turn it over to there resolution center. I have to be honest the customer service is horrible
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Cons:
  • I would never do business with this company again

Preferred solution: Full refund

Anonymous
map-marker Minneapolis, Minnesota

Lash boost settlement verification

I needed to know if the settlement was legitimate. Hugo helped me very efficiently and suggested I send an email for more information. I got the information that I needed, and everything was resolved. Thank you, Chris
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User's recommendation: R & F is a company one can rely on.

Jennifer L Kol

Changed consultants and need to edit email address

My issue still hasn't been resolved after multiple phone calls to R&F and 2 different case numbers. Very frustrated. Even my consultant tried to help me and could not. I need to edit my email address. Everyone has been very pleasant on the phone but I'm hoping someone will call me and fix the problem.
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Preferred solution: to change my email address

Aiana Jsw
map-marker De Pere, Wisconsin

Very dissatisfied with products and especially with Customer Service

I let you know your products have not made any difference and told you to NOT send anymore! I saw last night you are getting another shipment ready! This will be the second shipment since I cancelled everything. Your products have made no difference in my face. You also offered a money back agreement in advertising but have not provided that.
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User's recommendation: I would not recommend your products. Had you honored your agreement and sent me a refund I would perhaps have told a few friends about you.your promise of money back if dissatisfied J would

Rashed Cah
map-marker Nevada, Texas

Needed to return an item

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Prices are high for the products Have to pay the return shipping fee Website is not easy to navigate and use Otherwise I am happy! :).
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Sissy L Mli

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question about product

I bought targeted firming gel but cannot figure out how to dispense the gel. Please call and give me some instructions as to how to dispense.
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Preferred solution: Instructions for dispensing targeted firming gel!

Anonymous
map-marker Grantsburg, Wisconsin

Trying to change order

I would like to receive my R and D every OTHER MONTH not every month as I have many unopened products can you make that modification? Please advise, Ramona L. Fox
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User's recommendation: Of course- best skin care product ever

Jill G Rmd
map-marker Cambridge, Minnesota

Question about product and consultant doesn't ever get back to you.

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I tried to get answers thru my consultant then consultants by me and NO ONE gets back to you. Had a simple question pertaining to the redefine regimen. I was wondering if I dont need all 4 products every 60 days can I just order the product Im out of? Your customer service rep kindly answered it . Thank you. I wouldnt promote the consultants on your website, promote the phone number . Youll get more business. My opinion. Jill
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Pros:
  • Products are amazing but high priced

User's recommendation: Well, I will happily pass on the number to order thru . I love the products just would like a little more attention paid to the customer base.

Anonymous

No response…

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Tried to order products from Rodman and Fields. Got through to the checkout page but the website got stuck and could never complete my order. I tried different cards on 3 different days but could not get the order placed. When I tried calling customer service I could never get through to a person. I left a message with Pissed customer last week but never received a response from Rodan and Fields. I have purchased skin care from another company.
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Cons:
  • Could not order
Robbin B Alu
map-marker Cincinnati, Ohio

Didn’t receive order

Sent to old address...only found out because I saw a charge on my account. Would like to receive product
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Loss:
$290

Preferred solution: Full refund

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