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Most helpful review
I purchased the lash boost about 6 weeks ago...Ive now noticed clumps of lashes falling out also uneven length. Not sure if it's normal...I was happy at first...but certainly NOT now!
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71 comments
Anonymous
#1742354

Did you contact the company for a refund? I purchased the same product and my eyes are red and itchy.

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ID
#979859 Review #979859 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Incorrect order

Hi, One of my preferred customers had trouble with an order. It said her credit card was on default but it said her order did go through, so we wanted to make sure that her order went through
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ID
#2102968 Review #2102968 is a subjective opinion of poster.
Product
Rodan And Fields Cream
Pros
  • Lash boost
Cons
  • Scam of preferred customer status program
Preferred solution
Deliver product or service ordered

Resolved: Cancel my account

Update by user Jul 23

Company fixed the issue and I have been provided with full refund.

Original review posted by user Jul 23
I want my refund back ASAP I not pleased.
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Resolved
ID
#2076398 Review #2076398 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Pros
  • Redefine regimen
  • Good product
  • Lash boost
Cons
  • Quality of goods
  • Products not worth it
Loss
$45
Preferred solution
Full refund

Good experiences should be reported as well

4.4
Details
I was looking for information, and was given accurate directions.

User's recommendation: You will probably be pleasantly surprised.

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ID
#2014301 Review #2014301 is a subjective opinion of poster.
Location
Nashville, Tennessee

Didn't need.

I would like to know when the unopened box arrives to you. I paid $7.90 for the shipping. I would appreciate a refund. Thank you, Joyce Angieri
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ID
#1956703 Review #1956703 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma
Service
Rodan And Fields Shipping Service

Didn't need.

5.0
Details
Trying to log in to my account and it says invalid account! My email address is: Jangieri1944@***.com
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ID
#1953411 Review #1953411 is a subjective opinion of poster.
Product
Rodan And Fields Account
Loss
$8
Preferred solution
Full refund

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BAD customer service

2.0
Details
I'll try to be brief. At the recommendation of my daughter, I bought Lash Boost (which, by the way, works amazingly well). And I became a PCPerks "member," which I believe allows me to get another LashBoost when mine runs out without paying shipping (?) or some additional discount. Some time later, I was notified that R+F was going to send me another Lash Boost (that I would pay for), but it was WAY too early for me to need a new one. So I cancelled the membership. Then my daughter informed me that I could simply postpone delivery and not lose membership benefits. (That was my fault, probably, for not reading the fine print.) My complaint is that, for the last few months -- with a break in between because I gave up for a while, but then got angry again -- I have been asking them SIMPLY to reinstate my membership, because I had not understood how it worked. They have refused. The latest they "offered" was that I could enroll again and THEN request that they waive my enrollment fee, but that they couldn't promise that would work. So...I should buy the membership a second time, and hope that the second time they will refund the money that they refused to do the first time? (Also, the whole resolution was delayed by several weeks when I first asked them to reinstate me because I was asking from a different email than the one I had registered with -- because that account had been closed -- and they refused my claim that I was the same person: even though I sent them proof of my membership!!!)

User's recommendation: Read the fine print? Know that you can delay product delivery. Be aware that they will want you to refill well before it's likely to be necessary.

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ID
#1921315 Review #1921315 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Great product
Cons
  • Really poor customer service and hard to contact
Loss
$135
Preferred solution
Start my membership in PCPerks up again.

Waiting for my delivery lashboost

5.0
Details
I'm still waiting for my lashboost delivery
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ID
#1915669 Review #1915669 is a subjective opinion of poster.
Location
Miami, Florida

Reaction to lip balm

I had a severe reaction to the lip balm. Super red, irritated, itchy, blistered irritation all around my mouth about 1-2 inches all the way around... could not even go out in public for weeks! .
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ID
#1889501 Review #1889501 is a subjective opinion of poster.
Location
Smyrna, Georgia

I had the exact same allergic reactions as Daisy.

1.0
Details
Update by user Apr 24

I unfortunately have no pictures to post. It took about 3 to 4 weeks for the hives the itching and the lip swelling and the numbness to go away. It took me a while to figure out what was causing this.

Original review posted by user Apr 24
I had the exact same allergy reactions as Daisy. Rash on both forearms on both legs across my chest and lip swelling with numbness.

User's recommendation: I would not recommend their product to anyone. I did not even ask for a refund.

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ID
#1888507 Review #1888507 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Pros
  • Redefine regimen
Cons
  • Mlm consultants
Loss
$150
Preferred solution
Let the company propose a solution

Rodan And Fields Products and Services Reviews

Product or Service Reviews
Cream  1.7 19
Face Care  2.3 16
Shipping Service  1.9 10
Account  3
Lash Boost Serum  1.8 130

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Latest Question

How is the eyelash crew to be applied? I am having some get in my eyes and it's quite irritating

I just want to know how to use the lash cream and how long does it take to grow beautiful lashes? I put the cream close to my eyes and occasionally it gets in my eyes and burns... so Im doing something wrong... how is it applied...

Rodan And Fields Questions

Jennifer Jones sales consultant

In a conversation on social media. This consultant went into a rant about abortion rights and then questioned my photograph saying that she couldn't tell if I was a female or not. She's not been trained in Esthetics
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ID
#1845656 Review #1845656 is a subjective opinion of poster.
Preferred solution
Apology

To inform others of my experience with this product.

I was so excited to try this serum...unfortunately my enthusiasm was short-lived. I only used the product for four days. By the afternoon after the fourth use I had to go home from running errands to take my contacts out. My eyes were red, itchy, and, kept tearing up. I had to wear my glasses the rest of the day. So disappointed. I will never use this product again. I regret ever purchasing it.

User's recommendation: Do not buy...

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1 comment
Anonymous
#1853208

You could have gotten ALL of your money back as it has a full 60:day empty bottle money back guarantee! So poo poo to you!!!

ID
#1819463 Review #1819463 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Cons
  • Harmful
Loss
$170
Preferred solution
Full refund

Cancel my account

Theyre canceling for order for now and will refund the money.
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ID
#1783001 Review #1783001 is a subjective opinion of poster.
Location
Meridian, Mississippi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
3.1
Details
Rodan And Fields - Returned item
Rodan And Fields - Returned item
Rodan And Fields - Returned item
Update by user Feb 24

2/24/20: I am thrilled to report that my credit card shows a $149.08 credit/refund by Rodan & Fields. Their consumer affairs department honored my fair request and now I am moving forward! :) Thanks R & F!

Update by user Feb 19

2/19/2020: I followed up in the same email string asking for...

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Resolved
ID
#1767188 Review #1767188 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Well branded
  • Redefine
  • Women leadership
Cons
  • Caused breakouts and rash
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full refund

Stay away from this place

1.0
Details
Charged my CC without me ordering anything
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ID
#1765889 Review #1765889 is a subjective opinion of poster.
Cons
  • Crooks
Reason of review
Never ordered anything
Loss
$1060
Preferred solution
Full refund
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Unblemished product allergic reaction

Rodan And Fields - Unblemished product allergic reaction
Rodan And Fields - Unblemished product allergic reaction
I had to leave a message no one was available
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ID
#1761532 Review #1761532 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Reason of review
Reaction
Preferred solution
Don’t know