Rodan And Fields
Rodan And Fields Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rodan And Fields has 2.0 star rating based on 385 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Redefine regimen, Lash boost, Product.
Cons: Terrible customer service, Customer service, Integrity of the company and their non existent customer service.Recent recommendations regarding this business are as follows: "DO NOT BUY", "I would not recommend Rodman and fields", "I don’t know….I really really. Would like to become beautiful again.", "Call customer service. They answered and resolved the missing order quickly", "They are a scam, stay away unless you want to be automatically charged for a product you didn't order 4 years after your first and only order.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rodan And Fields has 2.0 star rating based on 385 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Redefine regimen, Lash boost, Product.
Cons: Terrible customer service, Customer service, Integrity of the company and their non existent customer service.Recent recommendations regarding this business are as follows: "DO NOT BUY", "I would not recommend Rodman and fields", "I don’t know….I really really. Would like to become beautiful again.", "Call customer service. They answered and resolved the missing order quickly", "They are a scam, stay away unless you want to be automatically charged for a product you didn't order 4 years after your first and only order.".
Most users ask Rodan And Fields for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Discounts and Special Offers and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Rodan And Fields Reviews
"They are overpriced and you cannot cancel."
They are ridiculous. The 'help' section of their website is not connected. There is no way to cancel online, nor is there a phone number to call to cancel. You...
"I ordered lash boost in 2019. I didn't like it and never ordered from RF again. 4 years later I notice a charge on my credit card from RF for over $160 dollars. I had not placed an order nor ever"
I ordered lash boost in 2019, didn't like it and never ordered from RF again. On 11/1/23 I notice a charge from RF on my credit card for over $160. I didn't...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They are overpriced and you cannot cancel.
They are ridiculous. The 'help' section of their website is not connected.
There is no way to cancel online, nor is there a phone number to call to cancel.
You have to send an email; good luck getting a reply. The products are okay, but they should be investigated by the FTC for bad practices.
- Ok products
- Ridiculously poor customer service
Preferred solution: Apology
User's recommendation: DO NOT BUY
Campbell, California
Cancell order
It seems my order was not cancelled and I got an email saying it was being delivered. I am very dissatisfied with customer service
User's recommendation: I would not recommend Rodman and fields
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
Affordable skin care for poorer people
I asked a R &F consultantBeautiful transformation on her , so I asked what products she was using to improve her image.And she told me R&F I then asked if she had samples.. She replied that I couldnt afford itshe wouldnt even help me with my skin care concerns I just needed help I have bags under my eyes from working long hours spots on my nose from wearing my reading glasses etc..DEVASTATED
User's recommendation: I don’t know…..I really really. Would like to become beautiful again..
Charlottesville, Virginia
I ordered lash boost in 2019. I didn't like it and never ordered from RF again. 4 years later I notice a charge on my credit card from RF for over $160 dollars. I had not placed an order nor ever
I ordered lash boost in 2019, didn't like it and never ordered from RF again. On 11/1/23 I notice a charge from RF on my credit card for over $160.
I didn't order anything from RF, not since my first order 4 years earlier. I called RF and asked what this was about and to please remove the charge on my credit card as I had not placed an order with them for over 4 years. They said they didn't know how this happened. They told me I would have to return the product, which had not been delivered yet, before they would refund my money.
Once it arrived I went out of my way to go to the PO so I could get a tracking number to prove I returned it.
How is this legal? They have been using my money while I have to jump through hoops to return a product I didn't order so that they will then, refund me? They are a scam.
I have yet to receive my credit. I'm not done with this yet.
User's recommendation: They are a scam, stay away unless you want to be automatically charged for a product you didn't order 4 years after your first and only order.
Raanana, Central District
Didn’t receive order.
I ordered my PC subscription December 1. The last tracking is from Dec.
6th.
Nothing since. Please refund my cost since I didnt receive the order.
Departed Shipping Partner Facility, USPS Awaiting Item
HEBRON, KY 41048
December 6, 2023, 1:34 pm
Shipping Partner: INTERNATIONAL BRIDGE
Arrived Shipping Partner Facility, USPS Awaiting Item
HEBRON, KY 41048
December 5, 2023, 4:26 pm
Shipping Partner: INTERNATIONAL BRIDGE
Also, i have written to my consultant for help but have not received any response.
User's recommendation: Call customer service. They answered and resolved the missing order quickly
Capilla De Guadalupe, Jalisco
Change subscription
No complaint. The issue was handled quickly and professionally.
The name of this company 'pissedconsumer', however, is tacky and decidedly unprofessional. Had to look twice to see if I was reading it correctly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Great products but very expensive. I can afford them, however I also could spend or save money elsewhere.
I just needed to delay my order, because I still have plenty of my product. The customer service representative took care of that for me.
User's recommendation: Good products but not all can afford.
Minneapolis, Minnesota
Lash boost settlement
Everything turned out fine. I reached the company to see if the settlement was legitimate.
I got the information I was seeking. Hugo was very helpful and polite.
User's recommendation: Product good but expensive.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Returned merchandice have not seen credit on my credit card
I bought over $400 worth of products hair and skin care and did not care for it for the price. I sent it back as they requested but I do not see a credit on my credit card.
My order #132088****. I would like to know the status.
My credit card asked me to contact you first before the turn it over to there resolution center. I have to be honest the customer service is horrible
- I would never do business with this company again
Preferred solution: Full refund
Minneapolis, Minnesota
Lash boost settlement verification
I needed to know if the settlement was legitimate.
Hugo helped me very efficiently and suggested I send an email for more information.
I got the information that I needed, and everything was resolved.
Thank you,
Chris
User's recommendation: R & F is a company one can rely on.
Changed consultants and need to edit email address
My issue still hasn't been resolved after multiple phone calls to R&F and 2 different case numbers.
Very frustrated. Even my consultant tried to help me and could not. I need to edit my email address.
Everyone has been very pleasant on the phone but I'm hoping someone will call me and fix the problem.
Preferred solution: to change my email address
De Pere, Wisconsin
Very dissatisfied with products and especially with Customer Service
I let you know your products have not made any difference and told you to NOT send anymore! I saw last night you are getting another shipment ready!
This will be the second shipment since I cancelled everything.
Your products have made no difference in my face. You also offered a money back agreement in advertising but have not provided that.
User's recommendation: I would not recommend your products. Had you honored your agreement and sent me a refund I would perhaps have told a few friends about you.your promise of money back if dissatisfied J would
Nevada, Texas
Needed to return an item
Prices are high for the products
Have to pay the return shipping fee
Website is not easy to navigate and use
Otherwise I am happy! :).
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Question about product
I bought targeted firming gel but cannot figure out how to dispense the gel. Please call and give me some instructions as to how to dispense.
Preferred solution: Instructions for dispensing targeted firming gel!
Grantsburg, Wisconsin
Trying to change order
I would like to receive my R and D every OTHER MONTH not every month as I have many unopened products can you make that modification?
Please advise, Ramona L. Fox
User's recommendation: Of course- best skin care product ever
Cambridge, Minnesota
Question about product and consultant doesn't ever get back to you.
I tried to get answers thru my consultant then consultants by me and NO ONE gets back to you. Had a simple question pertaining to the redefine regimen.
I was wondering if I dont need all 4 products every 60 days can I just order the product Im out of? Your customer service rep kindly answered it . Thank you. I wouldnt promote the consultants on your website, promote the phone number .
Youll get more business.
My opinion. Jill
- Products are amazing but high priced
User's recommendation: Well, I will happily pass on the number to order thru . I love the products just would like a little more attention paid to the customer base.
About
Rodan and Fields is intended to provide skin care services by partnering with independent business owners across the United States to redefine the future of aging. Founded by world-renowned dermatologists Dr. Katie Rodan and Dr. Kathy Fields, the creators of Proactiv Solution, Rodan and Fields' patent-pending MACRO Exfoliator and AMP MD System make real results possible at home without injections or other invasive procedures. Named the 2010 Rising Star by the Direct Selling Association DSA for its dedication to achieving a high standard of excellence in business operations, and awarded numerous awards for business campaigns and products, Rodan and Fields is the anti-aging company. It was founded in 2002. The company is based in San Francisco, CA.
Rodan And Fields is ranked 366 out of 2066 in Cosmetics and Personal Care category
USA
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