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I used their lash boost for more than the recommended time and it did not work. Also, I got an irritated line on my left eye from it. I packed it up, filled out the required form after speaking with the company. I never received a confirmation email from them. So after...
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1.0
#1453118
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Rodan And Fields - Lash BUST

This is crazy. I used lash boost for about a year but recently stopped as the bottle ran out and I wasn’t sure I wanted to pay $$$ for a new bottle. However, within the last few weeks of stopping usage, I noticed my eyelids have changed (one more so than the other) and seemed to be hanging lower/drooping. I thought I was just going crazy and was in a bit of denial but when I researched my suspicions of Lash Boost being the cause, I have found MANY complaining about the same side effect! This is infuriating and a complete disgrace!!
1.1
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Diversity of Products or Services
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#1452619
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Rodan And Fields - Horrific skin break out

I bought R&D reverse regimen from a friend. Used as directed and my entire neck broke out in a horrible red itchy rash. It lasted for weeks! I’ve never experienced this with any other product before. My skin was also very dry and I didn’t see any positive results even after 6 weeks. I returned everything within the 60 day guarantee and hopefully will receive a full refund.
#1441587
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Rodan And Fields - Can’t believe I got a “subscription”!!

This Company is the Scientology of skin care. Once you get in, it is difficult to get out! The products are decent but very overpriced. The biggest issue is the “subscription” that you had no idea that you had. They send you notices that “your order” is being sent in a few days...when you didn’t know you had an order! Do NOT sign up with this organization...they make getting out of the “subscription” pretty difficult.
#1439386
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Rodan And Fields - 0/5 stars...No stars ever

R&F sales rep said she ordered lash boost for me and R&F told her it was lost in shipping and then charged my account two more times immediately and refused to take it off stating I would have to wait and return the products (hmmm-I never got the first one). So I disputed with Citi card costco and they corrected my account, then I finally got one lash boost with no invoice or any papers- called R&F to ship it back and they said everything was cancelled. Then a month and a half later, Citi sided with R&F and sent me a statement stating my dispute was bogus because I finally got one product (seeming to forget I was charged three times with no product and had to dispute it!!!) R&F is a waste of time and energy! Not even one/5 stars...0
1.0
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I liked
  • Local sales rep
I didn't like
  • R&f not admitting their mistake to citi card
  • Overcharge on my account
#1437232
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I sent back my full order and followed the Rodan and Fields return policy exactly. No refund issued. I’ve spent hundreds of dollars with this company and planned to spend more.
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Anonymous
Anonymous

Keep following up. They will try to tell you that they didn’t receive order, that order was returned after the 60 day period (it’s 60 days since order was placed, not received...

2.4
#1435098
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Agreed. I got sucked in too.... only to find out it’s a pyramid scheme: you make no money unless you sign up others and suck them in. The products (aside from lash boost) suck, period. Pay $100+ a month for 3 months to get minuscule results or spend $150 for immediate...
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1.0
#1431089
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Called customer swrvice about items returned. Ive never gotten an email stating they received my shipment. We were disconnected, never received a call back or email????? Hellooo
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Anonymous
Anonymous

That was my experience too. No communication from them and had to keep on them for months for my refund. Weekly emails, calls etc to follow up and always got the run around. M...

#1430036
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Rodan And Fields - They charged me $11.95 to ship 4 grams of mineral power!!!

No, I have not contact them. They offer for $19.99 a preference custormer where you get free shipping when buy $80!! So seems charging 11.95 for a regular shipping they force you to spend more!!
#1427396
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Rodan And Fields - Bad reaction

After day 2, my eyes are sooooooo bloodshot!!! And my eyelids are swollen, itchy and lots of crusties in the morning when I woke up. My bottom lash line is swollen & red too. So disappointed. I hope it clears up soon. If not I'll have to go to my eye doc. It's that bad.
1.3
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  • Sales reps
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#1426742
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