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Most Helpful
I purchased the lash boost about 6 weeks ago...Ive now noticed clumps of lashes falling out also uneven length. Not sure if it's normal...I was happy at first...but certainly NOT now!
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70 comments
Anonymous
#1742354

Did you contact the company for a refund? I purchased the same product and my eyes are red and itchy.

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Review
#979859 Review #979859 is a subjective opinion of poster.
Reason of review
Bad quality

Rodan And Fields - Cancel account

Shaquita canceled my account nicely
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Review
#1678250 Review #1678250 is a subjective opinion of poster.

Rodan And Fields - Change consultant

No answer and would not direct me when I chose 1 from the menu
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Review
#1663754 Review #1663754 is a subjective opinion of poster.
1.3
Details
Sent my second shipment bqck to you on August 2019 after talking to two reps from your company. I'm sure it's there by now since it only went to Ohio, 2450 Creekside Parkway, Lockbourne, OH 43137 (which one of your reps told me to send it to). Have not heard a word....
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Review
#1641195 Review #1641195 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$12345
Preferred solution
Full refund

Rodan And Fields in Milwaukee, Wisconsin - Advanced hydration serum bottle is peeling

4.6
Details
The person from customer service was very helpful. However my prior consultant needs to call in and give permission to get into her account. The issue should be resolved soon. Thank you.
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Review
#1633174 Review #1633174 is a subjective opinion of poster.

Rodan And Fields - Fraudulent account handling

1.0
Details
They refuse to cancel a subscription I never agreed to and keep sending items, items get returned and never get a refund. Contacted them multiple times and they tell me I’m not the authorized account holder. Finally had to cancel my credit card.
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Review
#1625197 Review #1625197 is a subjective opinion of poster.
Cons
  • Dishonest advertising
  • Terrible customer service
Reason of review
Order processing issue
Loss
$347
Preferred solution
Full refund
Tags
  • Rodan Fields Scam

Rodan And Fields in Cincinnati, Ohio - System not working

I’m not able to process orders and have two I need to placetoday. One is a new PC. Please help!
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Review
#1613498 Review #1613498 is a subjective opinion of poster.
Reason of review
Bad quality

Rodan And Fields - I am not unsatisfied with the product, I just cannot afford it and did not realize it was an automatic shipment.

good morning, I spoke with someone last week regarding my account. I did cancel my further shipments. I am returning a Lash Boost I received and need a return slip. I tried emailing this request but the email was not successful.. My ref# is 059 26170. m=My notes here says I will receive an email from Fed Ex with a return slip but I haven't received it. Can you help me? My phone number is (904) 449-0550 or my email is jodielynne2003@gmail.com Thank you
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Review
#1610009 Review #1610009 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$145
Preferred solution
Full refund

Rodan And Fields in Salt Lake City, Utah - CRP order

4.2
Details
Had to edit the CRP. It was pending online and could not be changed.
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Review
#1609353 Review #1609353 is a subjective opinion of poster.
Reason of review
Order processing issue

Rodan And Fields in Bowling Green, Kentucky - Consultant question

Pulse date updated. Current debit card compromised. Had to order a new one, will take 7 to 10 days to get a new one.
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Review
#1608058 Review #1608058 is a subjective opinion of poster.
Reason of review
Good customer service

Contact Rodan And Fields Customer Service

Mailing Address:
Rodan and Fields
60 Spear Street, Suite 600
San Francisco, California 94105
United States
Phone:
(415) 273-8000
All Rodan And Fields Contacts
1.1
Details
Rodan and Fields Eyelash Boost A huge stye, crusty eyes in the morning, thinning lashes, and a darkening of the skin along the eyelash line as well as blisters under my eyelid. Lash Boost contains an ingredient—isopropyl cloprostenate—a synthetic prostaglandin analog...
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Review
#1605965 Review #1605965 is a subjective opinion of poster.
Cons
  • Scam of preferred customer status program
  • Not supporting the refund policy
  • Lack of customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Acknowledgement of bad service in relation to this matter
Tags
  • abused customers
  • Bad Consultants
  • Pyramid Scheme
  • Lash Boost