New Reviewer

Basically, they did not include a packing slip l, so I have to research the order #, etc. in order to send the product back.

I is a lot of hassle. How hard would it have been for them to have included a packing slip?

Product or Service Mentioned: Rodan And Fields Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Location: Snellville, Georgia

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The packing slip is under your shipping label.


Please update if you do get your refund. I am still working on mine 3 months later.

Just read reviews of this happening to others: first they say they didn't get it. then you provide tracking and they "look into it" and don't call you back. then they say "it's on a chargeback, we can't refund". then you tell them it is not, and they "look into it".

then they say they were "process it", then "we are mailing you a check" and when you dont get the check, they say they can't find the record and will "look into it". I hope you get your refund!!

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