Update by user Jun 10, 2017
Fully refunded. Customer service is a total disaster BUT R+F immediately refunded me completely upon receipt of my returned business kit within the first 60 days.
Original review posted by user May 28, 2017
I became a consultant a month ago and after using some products and having really bad reactions to them, I decided I can't sell something I don't believe in and that doesn't work for me. I am in the process of trying to return my $995 business kit but the customer service for this company is TERRIBLE.
I spoke with 3 ladies, all of whom gave me completely wrong and contradicting information. After going to the post office and paying $50 to return the kit, I got on my phone and read the fine print from the R+F website that states that I CANNOT return a partial kit.. the girls on the phone said I could, no problem, and that I'd just have the missing product consultant price deducted from the total I paid. I used the Lash Boost, which I had a HORRIBLE reaction to.
And the only other opened product is the Lip Renewing Serum because I broke the seal. Never used it, though. How do I return the *** kit before the 60 days is up???? I can't get a straight answer ANYWHERE.
Can I return it with the used Lash Boost (which I want a full refund for because it gave my a rash and extreme dry eyeballs...) and do I have to include the lip serum in there as well even though they will throw it away? What counts as "a complete kit"?? Even used or unsellable products, as long as nothing is missing?
I am overwhelmed and can't find answers. For a "billion dollar company," you'd think they would have excellent customer service but these R+F girls are totally clueless about the company and it's policies.
Product or Service Mentioned: Rodan And Fields Beauty Set.
Reason of review: Return, Exchange or Cancellation Policy.