I was on auto ship and received too much product. I decided to return the package I received, untouched.
I paid for tracking AND for signature confirmation. After 16 days of no refund, I called and purposely didn't tell them I had tracking at first, I wanted to see what they would say. Of course, the rep told me they had no record of my return and therefore would not be receiving a refund. At that time, I informed her that I had tracking AND signature confirmation and they miraculously found my return, LOL!!
She then told me it would be 10-15 days for the return to process, I pointed out that it has been 16 days (tracking confirmed that) and she then told me it was another 5-10 days to process a refund. OKKKKKKKKK!!!!! Seriously, it takes them about 1.4 seconds to take your money but up to 25 days to refund?? Im waiting on just under $300 and Im getting more and more pissed by the minute.
I was going to remain a customer but now I will just cancel everything. I dont do business with businesses that operate this way.
Product or Service Mentioned: Rodan And Fields Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.