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I opened my first box and opened 2 packages of Redefine Acute Care to apply to my skin , but both packs were dry - no moisture at all. I called customer service and the man had no idea how to handle my call.

I was forwarded to a woman and she sent a second box which arrived in 2 days. I'm on the replacement box now and it has the same issue - dry as a bone. I peeled off the white strips as instructed and applied the adhesive side to my crows feet area of the face. What is wrong with this product?

I would like an answer to my question. Does anyone else use this product successfully?

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Anonymous
#1579307

https://youtu.be/6-wDNGL2JbA

Anonymous
#1579305

Not sure what you mean by dry but here's a video on how to apply it, maybe it will help! Did you sign up as a preferred customer? Your consultant can answer these questions and help!

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