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I just found that they have consistently over-charge me for tax, which I see it as a way to scam people. Below are my most recent purchase as a consultant:

2 eye creams - $90

Shipping - $9

Handling- $2.50

Tax: $11.84

Tax rate in my area is 9%, which makes the tax comes to $8.10 for my purchase. There's no way tax could have been $11.84.

Product or Service Mentioned: Rodan And Fields Cream.

Reason of review: overcharged for tax.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

I liked: Soothe regimen.

I didn't like: Over-priced.

Company wrote 0 private or public responses to the review from Jan 05, 2016.
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This sounds like a sales tax issue involving who collects sales tax from the final consumer. See https://www.avalara.com/us/en/blog/2015/07/the-not-so-direct-rules-around-sales-tax-for-direct-sellers.html where it says: "For starters, who is responsible for reporting sales tax?

That depends. Some states require each independent consultant selling in that state to register to collect and remit sales tax. Others offer a tax collection agreement where the direct sales company can do this on behalf of their consultants. State rules vary on collection, reporting and remittance as well as on annual income, commissions and sales thresholds for compliance.

Direct selling organizations must also obtain reseller permits and track exemption certificates for any wholesale transactions to their independent consultants." Do you, as the consultant, collect and remit sales tax to your state when you sell your products to your customer? Do you give Rodan & Fields a sales tax resale certificate so that they do not charge you sales tax when you buy the product to sell to your customers?

As mentioned above, some states allow the direct sales company to file sales tax returns on behalf of their consultants instead of making the consultant register for sales tax, collect the tax, and then file monthly sales tax returns. If you are not filing sales tax returns, what is probably happening is that Rodan & Fields is filing the sales tax return for you, and collecting tax from you on the retail price of the items (not on the price they charge you for the item).


Well, that totally blows the Prifessional image out of the San Francisco’s Bay.


To cheat you and many others of at least $3.74 is criminal.

This can never happen UNLESS the computer programme is reset by hand, by someone high up

Fort Collins, Colorado, United States #1257601

The tax is based on the retail price of the product, not on your discounted pc or consultant price

to Anonymous San Diego, California, United States #1263987

Your response is not correct. Tax is paid only once for any product traded.

If the product was purchased to resell, there should have been no tax assessment at all.

If purchased for personal usage, the tax based on the dollar amount purchased, is only applicable if the order was shipped to an address for which the seller has a brick and mortar location for selling the products retail.

to Legal Eagle #1605526

Unfortunately I'm on the phone with them now and they charge all consultants tax on the retail price even if its a personal wholesale so they have that product covered with the state even if it's for our personal use and never sold. It's a hefty price for sure but this is how it works.

Alpena, Michigan, United States #1254301

You're being taxed at the retail price because you can resell at retail.

to Anonymous #1396052


If you ARE any kind of the Small Business you claim— you charge the the


Another example of no training = no accountability for Randf

I understand they feed on this.

I feel sorry for you.


This is on the Tax Department, not Rodan & Fields. All products are taxed at the retail price because the plan is for consultants to buy a the reduced price and sell at retail.

The tax department isn't going chase down the consultants when they can collect from Rodan & Fields.

The retail price of 2 eye creams & your shipping & handling times 9% is 11.835! Government will never give up a revenue opportunity.

to Anonymous #1396053

So glad the government has not given up any opportunity, it means roads, and police and clean water, flushing toilets and a few other things you never use.


For the State of California tax on the shipping and handling is allowed. They still screwed up on that, because at 9% sales tax you should've been billed $9.14 in tax.

The other caveat is that they are allowed to tax on the subtotal amount before discounts are applied. Hope that you're not getting cheated.


If you got to eye creams for 45.00 you are a consultant. You are taxed on the retail value of the product.


There are only 2 states that don't make you pay tax on shipping. Not sure if Cali is one of them but either way, tax wouldn't be $11+


As a consultant you pay tax on the retail amount of the product plus the shipping and handling.

2 eye creams $120

Shipping $9

Handling $2.50

Tax @ 9% = $11.835

You were charged the correct amount.

to Anonymous #1457706

Another unhappy consultant because of this! Just got off phone with Corporate about it and YES they charge us sales tax on the RETAIL price of the products because technically we can resell the products!

We are forced to make these purchases to get full commission! I am not re-selling these products, just trying to do business by the books.

I'm also purchasing products in the SV cart that I can use as give aways. Seems sketchy to me...

to Anonymous #1574124

Duh? That’s how taxes work.

And you aren’t forced to do anything.

How is it sketchy? You can claim the differences on your taxes- if it bothers you that much you’re probably sketchy.

to Anonymous #1566964

WELL NOW WAIT JUST A MINUTE HERE! I thought any orders over 80 dollars wereFREE shipping and handling?

to just me #1605529

You're talking about a preferred customer account, she is referencing her consultant account bought at wholesale. She is also talking about the tax, not shipping and handling.

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