I purchased the products, Lash Booster and Soothe products for my 78-year old mother to try because she is so worried about her looks (BTW she's GORGEOUS and looks like she's 50!!).I specifically asked my representative REPEATEDLY if the products were refundable, "Yes for 60 days" was the response.
I said, "Even if I sign up as a distributor?" "Yes for 60 days" was the response. She then told me that she had purchased a rather large kit with some of the products in it that I was going to order for my MOTHER (additionally I ordered $400+ for myself) and that I could "help" her out by buying hers. My mother has chronic dry-eye and her homeopathic AND her PCP AND her eye specialist have all told her that she is to use NO products on her face/eyes because of her condition (which could make her go blind). I repeatedly texted/Facebook PMed/called my rep and they weren't available to address any situations.
Finally I just said, "I'm returning everything from mom." Not surprisingly, the phone begins ringing and they're magically available. Sorry, I don't play like that -- it's unprofessional and shows no level of concern for your clients. We ARE returning the products; HOWEVER, now the lady wants to give me a guilt-trip because "those were my personal products and I can't return them or get my money back." Well honey, maybe you should have said that BEFORE you sold them to me.
You didn't.I expect a full refund.
Review about: Rodan And Fields Lash Boost Serum.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $600.
Preferred solution: Full refund.
I didn't like: Being lied to or mislead.