I purchased the products, Lash Booster and Soothe products for my 78-year old mother to try because she is so worried about her looks (BTW she's GORGEOUS and looks like she's 50!!). I specifically asked my representative REPEATEDLY if the products were refundable, "Yes for 60 days" was the response.
I said, "Even if I sign up as a distributor?" "Yes for 60 days" was the response. She then told me that she had purchased a rather large kit with some of the products in it that I was going to order for my MOTHER (additionally I ordered $400+ for myself) and that I could "help" her out by buying hers. My mother has chronic dry-eye and her homeopathic AND her PCP AND her eye specialist have all told her that she is to use NO products on her face/eyes because of her condition (which could make her go blind). I repeatedly texted/Facebook PMed/called my rep and they weren't available to address any situations.
Finally I just said, "I'm returning everything from mom." Not surprisingly, the phone begins ringing and they're magically available. Sorry, I don't play like that -- it's unprofessional and shows no level of concern for your clients. We ARE returning the products; HOWEVER, now the lady wants to give me a guilt-trip because "those were my personal products and I can't return them or get my money back." Well honey, maybe you should have said that BEFORE you sold them to me.
You didn't. I expect a full refund.
Product or Service Mentioned: Rodan And Fields Lash Boost Serum.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $600.
Preferred solution: Full refund.
Rodan And Fields Cons: Being lied to or mislead.
Location: 60 Spear St #600, San Francisco, CA 94105, USA