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Summary of Rodan And Fields Customer Service Calls

86 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
03:13 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Rodan And Fields to Ask about:

Activation/ Cancellation:

  • “Order cancellation”
  • “Cancel”
  • “Consultant renewal fee”

Request for Information:

  • “Question about lash boost and question about a roller that keeps scratching me.”
  • “Question about product”
  • “Order question”

Return/ Replace:

  • “Didn’t get money back from return”
  • “Returning”
  • “Return”

Account:

  • “Trouble ordering on my account”
  • “Lost password and the reset isn’t sending me a link”

Shipping and Delivery:

  • “Order delivered to wrong spot”
  • “Didn't get my money back from my return”

Payments and Charges:

  • “They charged me for something i did not order”

Other:

  • “Lash boost fail”
  • “Add on a purchase”
  • “I want to upgrade”

About Rodan And Fields

Top 5 Likes about Rodan And Fields

Redefine regimen, Product, Reverse regimen, Representative, Lash boost

Top 5 Dislikes about Rodan And Fields

Terrible customer service, Shady business tactics, Lack of customer service, Dishonest advertising, Worst reaction of my whole life

Summary

Rodan and Fields is intended to provide skin care services by partnering with independent business owners across the United States to redefine the future of aging. Founded by world-renowned dermatologists Dr. Katie Rodan and Dr. Kathy Fields, the creators of Proactiv Solution, Rodan and Fields' patent-pending MACRO Exfoliator and AMP MD System make real results possible at home without injections or other invasive procedures. Named the 2010 Rising Star by the Direct Selling Association DSA for its dedication to achieving a high standard of excellence in business operations, and awarded numerous awards for business campaigns and products, Rodan and Fields is the anti-aging company. It was founded in 2002. The company is based in San Francisco, CA.

Rodan And Fields reviews and complaints

Rodan And Fields is ranked 107 out of 977 in Cosmetics and Personal Care category

Area Served

USA

Payment Methods

MasterCardVISA

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Rodan And Fields Stats

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