Didn't need.

I would like to know when the unopened box arrives to you. I paid $7.90 for the shipping. I would appreciate a refund. Thank you, Joyce Angieri
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ID
#1956703 Review #1956703 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma
Service
Rodan And Fields Shipping Service

Didn't need.

Trying to log in to my account and it says invalid account! My email address is: Jangieri1944@***.com
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ID
#1953411 Review #1953411 is a subjective opinion of poster.
Product
Rodan And Fields Account
Loss
$8
Preferred solution
Full refund
New Reviewer

BAD customer service

I'll try to be brief. At the recommendation of my daughter, I bought Lash Boost (which, by the way, works amazingly well). And I became a PCPerks "member," which I believe allows me to get another LashBoost when mine runs out without paying shipping (?) or some additional discount. Some time later, I was notified that R+F was going to send me another Lash Boost (that I would pay for), but it was WAY too early for me to need a new one. So I cancelled the membership. Then my daughter informed me that I could simply postpone delivery and not lose membership benefits. (That was my fault, probably, for not reading the fine print.) My complaint is that, for the last few months -- with a break in between because I gave up for a while, but then got angry again -- I have been asking them SIMPLY to reinstate my membership, because I had not understood how it worked. They have refused. The latest they "offered" was that I could enroll again and THEN request that they waive my enrollment fee, but that they couldn't promise that would work. So...I should buy the membership a second time, and hope that the second time they will refund the money that they refused to do the first time? (Also, the whole resolution was delayed by several weeks when I first asked them to reinstate me because I was asking from a different email than the one I had registered with -- because that account had been closed -- and they refused my claim that I was the same person: even though I sent them proof of my membership!!!)

User's recommendation: Read the fine print? Know that you can delay product delivery. Be aware that they will want you to refill well before it's likely to be necessary.

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ID
#1921315 Review #1921315 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Great product
Cons
  • Really poor customer service and hard to contact
Loss
$135
Preferred solution
Start my membership in PCPerks up again.

Waiting for my delivery lashboost

I'm still waiting for my lashboost delivery
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ID
#1915669 Review #1915669 is a subjective opinion of poster.
Location
Miami, Florida

Reaction to lip balm

I had a severe reaction to the lip balm. Super red, irritated, itchy, blistered irritation all around my mouth about 1-2 inches all the way around... could not even go out in public for weeks! .
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ID
#1889501 Review #1889501 is a subjective opinion of poster.
Location
Smyrna, Georgia
New Reviewer

I had the exact same allergic reactions as Daisy.

Update by user Apr 24, 2020

I unfortunately have no pictures to post. It took about 3 to 4 weeks for the hives the itching and the lip swelling and the numbness to go away. It took me a while to figure out what was causing this.

Original review posted by user Apr 24, 2020
I had the exact same allergy reactions as Daisy. Rash on both forearms on both legs across my chest and lip swelling with numbness.

User's recommendation: I would not recommend their product to anyone. I did not even ask for a refund.

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ID
#1888507 Review #1888507 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Pros
  • Redefine regimen
Cons
  • Mlm consultants
Loss
$150
Preferred solution
Let the company propose a solution
New Reviewer

Jennifer Jones sales consultant

In a conversation on social media. This consultant went into a rant about abortion rights and then questioned my photograph saying that she couldn't tell if I was a female or not. She's not been trained in Esthetics
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ID
#1845656 Review #1845656 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

To inform others of my experience with this product.

I was so excited to try this serum...unfortunately my enthusiasm was short-lived. I only used the product for four days. By the afternoon after the fourth use I had to go home from running errands to take my contacts out. My eyes were red, itchy, and, kept tearing up. I had to wear my glasses the rest of the day. So disappointed. I will never use this product again. I regret ever purchasing it.

User's recommendation: Do not buy...

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1 comment
#1853208

You could have gotten ALL of your money back as it has a full 60:day empty bottle money back guarantee! So poo poo to you!!!

ID
#1819463 Review #1819463 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Cons
  • Harmful
Loss
$170
Preferred solution
Full refund
New Reviewer

Cancel my account

Theyre canceling for order for now and will refund the money.
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ID
#1783001 Review #1783001 is a subjective opinion of poster.
Location
Meridian, Mississippi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Returned item

Rodan And Fields - Returned item
Rodan And Fields - Returned item
Rodan And Fields - Returned item
Update by user Feb 24, 2020

2/24/20: I am thrilled to report that my credit card shows a $149.08 credit/refund by Rodan & Fields. Their consumer affairs department honored my fair request and now I am moving forward! :) Thanks R & F!

Update by user Feb 19, 2020

2/19/2020: I followed up in the same email string asking for status.

Update by user Feb 19, 2020

2/19/2020: The Rodan and Fields customer service email address is incorrect and my original email to them bounced back. I sent the email successfully to salessupport@***.com on 2/05/2020 and immediately received an autoresponder message that assigned a case number and that it was in review.

I received a second email stating that they have also passed my concerns to their Exec Team who is always interested in comments and concerns for planning future growth. To date, I have not heard back from anyone.

Update by user Jan 20, 2020

I followed the instructions on their return policy steps printed on their form and on 11/15/2019 mailed back the 2nd Lash Boost I had ordered. It was unopened, and returned back in the original packaging with their requested mailing label.

The first Lash Boost I ordered was over 60 days at this point and so by policy it was not returnable. If so, I would have since early in month 3 of use, the product started to discolor my eyelids in a brown tone and caused my eyes to water and itch. I left to travel 11/16-12/12 and returned to notice no credit was processed. Upon my call a couple weeks ago to support they informed me that they never received it and that had to have a tracking number in order to get a refund.

Although that was NOT listed on the return form, it’s apparently embedded in links that you have to further click on the find. Prior to mailing, I made a point to make a copy of the filled in return form and dated it. I honestly can’t remember if I thought to send tracked on my own but at this time, I can’t find a tracking number. I tried to call their customer service today and the line for US customers did not transfer over, basically froze.

Bottom line, I spent $300 on 2 Lash Boosts that caused adverse drug reactions with vague return policy that I do not feel should be reasonable for. I feel the full $300 should be refunded however, I am willing to accept the return of one and be satisfied.

Original review posted by user Jan 20, 2020
No answer - the system did not route me to us support. It became a dead line
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Resolved
ID
#1767188 Review #1767188 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Well branded
  • Women leadership
  • Redefine
Cons
  • Caused breakouts and rash
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full refund
New Reviewer

Stay away from this place

Charged my CC without me ordering anything
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ID
#1765889 Review #1765889 is a subjective opinion of poster.
Cons
  • Crooks
Reason of review
Never ordered anything
Loss
$1060
Preferred solution
Full refund
New Reviewer

Unblemished product allergic reaction

Rodan And Fields - Unblemished product allergic reaction
Rodan And Fields - Unblemished product allergic reaction
I had to leave a message no one was available
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ID
#1761532 Review #1761532 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Reason of review
Reaction
Preferred solution
Don’t know
New Reviewer

Incompetence at your organization

Stop addressing emails to my deceased mother. Your team is incompetent and I question their literacy based on our written communications
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ID
#1757203 Review #1757203 is a subjective opinion of poster.
Reason of review
Incompetence at an organizational level
Preferred solution
Let the company propose a solution
New Reviewer

Order not received

Address corrected for next shipment - credit card refunded
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ID
#1750650 Review #1750650 is a subjective opinion of poster.
Location
Tulsa, Oklahoma

Definitely will stop using.

I noticed hair growth on my eyelids and under my eyes. Did not notice my lashes any thicker or longer.
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ID
#1745982 Review #1745982 is a subjective opinion of poster.
Location
Sarasota, Florida