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Incompetence at your organization

1.0
Details
Stop addressing emails to my deceased mother. Your team is incompetent and I question their literacy based on our written communications
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ID
#1757203 Review #1757203 is a subjective opinion of poster.
Reason of review
Incompetence at an organizational level
Preferred solution
Let the company propose a solution

Order not received

Address corrected for next shipment - credit card refunded
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ID
#1750650 Review #1750650 is a subjective opinion of poster.
Location
Tulsa, Oklahoma

Definitely will stop using.

I noticed hair growth on my eyelids and under my eyes. Did not notice my lashes any thicker or longer.
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ID
#1745982 Review #1745982 is a subjective opinion of poster.
Location
Sarasota, Florida

I have a question

5.0
Details
I got the reverse product like 2 months ago and my black spots are worse, but I like that way I feel my skin I was trying to call to see what else I can use...
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1 comment
Anonymous
#1791411

You do realize you can get better quality for a lot less money. This company is a predatory mlm company.

I use the No 7 line, you can get it at Ulta and Sephora. It's the best stuff I've found so far.

ID
#1731183 Review #1731183 is a subjective opinion of poster.

Destroyed my eyelashes!!

1.0
Details
I used lash boost for 3 months. My lashes started falling out in clumps and I developed severe dry eye. It’s been 8 weeks since I stopped using it and my lashes still have not grown back :(. It’s awful. I haven’t be able to wear makeup for the last 8 weeks either bc I I have no lashes to put mascara on. I’m very displeased with this outrageously priced product.
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1 comment
Anonymous
#1791413

Theres been so many complaints about the exact same thing happening to others. I'd call their customer service and if that doesn't work file a complaint with the Better Business Bureau. They do seem to resolve things on there for the most part.

ID
#1687521 Review #1687521 is a subjective opinion of poster.
Location
Austin, Texas
Product
Rodan And Fields Lash Boost Serum

Change consultant

No answer and would not direct me when I chose 1 from the menu
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ID
#1663754 Review #1663754 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Sent my second shipment bqck to you on August 2019 after talking to two reps from your company. I'm sure it's there by now since it only went to Ohio, 2450 Creekside Parkway, Lockbourne, OH 43137 (which one of your reps told me to send it to). Have not heard a word....
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1 comment
Anonymous
#1791418

The rep you purchased if from was more than likely the one who set it up for you to receive auto ship or if you ordered it from the reps website, it's probably in tiny writing about the auto shipments..I don't know if they really come on here and resolve issues but I know they tend to over on the Better Business Bureau, so you might want to file a complain over there. And if that doesn't work, get a new bank/credit card so they can't keep charging you. Just for future reference almost ALL mlm companies require auto ship to get a discount and almost ALL reps do NOT tell you this prior to buying.

ID
#1641195 Review #1641195 is a subjective opinion of poster.
Location
Baltimore, Maryland
Product
Rodan And Fields Beauty Set
Reason of review
Poor customer service
Loss
$12345
Preferred solution
Full refund

Advanced hydration serum bottle is peeling

4.6
Details
The person from customer service was very helpful. However my prior consultant needs to call in and give permission to get into her account. The issue should be resolved soon. Thank you.
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ID
#1633174 Review #1633174 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

Fraudulent account handling

1.0
Details
They refuse to cancel a subscription I never agreed to and keep sending items, items get returned and never get a refund. Contacted them multiple times and they tell me I’m not the authorized account holder. Finally had to cancel my credit card.
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ID
#1625197 Review #1625197 is a subjective opinion of poster.
Product
Rodan And Fields Subscription
Cons
  • Terrible customer service
  • Dishonest advertising
Reason of review
Order processing issue
Loss
$347
Preferred solution
Full refund

System not working

I’m not able to process orders and have two I need to placetoday. One is a new PC. Please help!
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ID
#1613498 Review #1613498 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Product
Rodan And Fields Website
Reason of review
Bad quality

I am not unsatisfied with the product, I just cannot afford it and did not realize it was an automatic shipment.

good morning, I spoke with someone last week regarding my account. I did cancel my further shipments. I am returning a Lash Boost I received and need a return slip. I tried emailing this request but the email was not successful.. My ref# is 059 2****. m=My notes here says I will receive an email from Fed Ex with a return slip but I haven't received it. Can you help me? My phone number is (904) 449-**** or my email is jodielynne2003@***.com Thank you
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ID
#1610009 Review #1610009 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$145
Preferred solution
Full refund

CRP order

4.2
Details
Had to edit the CRP. It was pending online and could not be changed.
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ID
#1609353 Review #1609353 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Reason of review
Order processing issue

Consultant question

Pulse date updated. Current debit card compromised. Had to order a new one, will take 7 to 10 days to get a new one.
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ID
#1608058 Review #1608058 is a subjective opinion of poster.
Location
Bowling Green, Kentucky
Service
Rodan And Fields Customer Care
Reason of review
Good customer service

RandF Eyelash *Bust*

1.1
Details
Rodan and Fields Eyelash Boost A huge stye, crusty eyes in the morning, thinning lashes, and a darkening of the skin along the eyelash line as well as blisters under my eyelid. Lash Boost contains an ingredient—isopropyl cloprostenate—a synthetic prostaglandin analog in the same class of compounds as the active ingredients in prescription drugs such as glaucoma medications. Prostaglandin analogs are known to cause side effects including eye irritation, eyelid skin darkening, eye drooping, and/or permanent discoloration or darkening of the iris in people who have light-colored eyes. I now use a different brand of eyelash booster, which works just as well, albeit it a bit slower, but with no side effects. It is also MUCH cheaper. P.S. RandF are currently being sued for this very reason https://www.cbsnews.com/news/rodan-fields-hit-with-suit-over-lash-boost-eyelash-enhancer/
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ID
#1605965 Review #1605965 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Cons
  • Scam of preferred customer status program
  • Lack of customer service
  • Shady business tactics
Reason of review
Poor customer service
Loss
$200
Preferred solution
Acknowledgement of bad service in relation to this matter

Need help with my account

I’m getting an error code when I try to sign into my payday account
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ID
#1597118 Review #1597118 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Rodan And Fields Account
Reason of review
Access/ activation issues