Rodan And Fields - Better Business Bureau is Useless
So I'm doing my homework about R&F, a family member sells it and I know it's a matter of time before I get asked. I came across the positive reviews seemingly written by people that sell it.
The negative reviews written by people misled and at times fraudulently ripped off. How about the better business bureau? What a waste of time that site is. At first I see a 3.9 rating out of 5.
That's pretty good! Then I start reading. Maybe 1 out of every 30 bad reviews come a positive. Depending on the issue determines which cut and paste response the company will give.
And then there are ads on the BBB website for R&F? What is that? Thanks to some revealing information I read on this site and others, I managed to find a library of pre written scripts about how to lure people in. What the heck is going on?
I thought this was skin care? Not deception! A few other fun facts- R&F claims to be the number one skin care but the sites that state that are weird names that don't come up for anything else. That's strange too.
I saw a meme that said Bill Gates would start an MLM if he could do it all over again. Again, not true. He never said that! Class action lawsuits, too many unauthorized charges, exaggerated claims and the lost goes on.
Looks like I'll be staying away.
Thought I'd share what I found. It's pretty damn shocking.
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You might be on to something. R&F has a 101% negative review rating (not even sure how that happens and how these numbers add up) somehow they are still sitting at a 3.87 rating. Even more abnormality.
Here is a link to the Harvard Business study that so many consultants cite:http://www.whatiruninto.com/wp-content/uploads/2017/03/Rodan-Fields-Harvard-Business-School-CASE-STUDY.pdfBefore anymore Consultants name drop, maybe they should read it before they go name dropping. No where is the document does it promote MLM's and R&F.
Simply attaching Harvard Business review does not consitiute credibility. The same can be said about the Stanford trained dermatologists that are the founders. Being a great dermatologist doesn't translate to having a sound business practice nor does it equate to knowledgeable consultants. It's not really an opportunity either.
The formula isn't life changing and room to make you rich beyond your wildest.
Take all that away and you're life with an ordinary products being sold using a mult level marketing design. That being said, the products could be good in a very crowded field of skin care.
So much to address here. 1- The fraud is done by scammers outside of the company.
If someone stole your credit card information and spent money on the card at nordstrom.com, you'd blame the thief, not Nordstrom. 2- The scripts to "lure people" are training scripts. Each individual consultant is a salesperson/distributor. They need training like any other sales organization and the scripts give them talking points to communicate our value proposition.
Like ANY OTHER COMPANY. 3- Some of the memes out there are incorrect. They are memes, not official marketing materials. The company itself works HARD to train people on compliance (we have trainings, events, emails with instructions, etc.) but unfortunately, with hundreds of thousands of independent consultants, some people go ahead and make up their own marketing materials without regard for the rules.
Nothing from corporate, however, will ever be misleading. In fact, they're recognized as having one of the most transparent direct sales models in the industry. If you see a questionable meme-- and seriously in the age of memes, why would you believe any of that and evaluate it as a legit marketing material??-- you should do your research and call out the consultant... who in most cases may just be ignorant to the fact that it's inaccurate because they re-posted it.
It's not all nefarious. 4- the reviews by individuals on BBB are unhappy people who have been scammed by thieves. The A+ rating is based on an objective rating system by the BBB. I suggest you look up the rigorous criteria required to achieve an A+ rating from an agency charged with consumer protection, not a few reviews of frustrated folks who misunderstand the origins of the scams that were sadly inflicted upon them.It's the #1 selling skin care brand in the US and the #1 fastest growing brand for a reason.
Furthermore, between 65%-70% of all products are sold to customers, not to consultants. We have incredible customer retention rates because of the quality of the products and excellent customer service.Sounds like you were doing research solely to poke holes in it and your mind was made up before you started. I get it. There is a ton of skepticism around direct sales because some companies have been unethical in the past, but the same goes for any other industry.
You're afraid of being suckered and that's fine. Just research thoroughly and weigh the bad with balanced information--- and the wealth of pictures, reviews and articles from satisfied customers and consultants. I'll leave you with an accurate Forbes quote that said Rodan + Fields is "increasingly rising to become one of the most well-respected skincare companies in the world." Harvard Business review did a case study on the company's incredible success. TPG, one of the world's largest and most important private equity funds, just bought a minority stake in the company and called it a "disruptor" in the beauty industry.
Other disruptors in their portfolios include Uber, Airbnb, Spotify, etc. It's a major vote of confidence because R+F is a legitimate, successful company.
They're providing a huge capital injection and their business expertise in order to drive a major international expansion. This is all information you should weigh against reviews before you rush to judgment.
Thank you, Ms Independent Consultant,It appears you have taken some time to refute some of my research. Firstly, I am disappointed by your assumption that my mind was made up before I researched and that the intention of my research as to, โpoke holes in itโ I never met, nor have we ever conversed, so to presume anything about me is beyond premature and outright false.
Based on your narrative that you provided there is a lot I can assume about you and your motives for coming to a pissed site to refute public reflection. I, unlike you, will keep my assumptions to myself and stick to the information at hand. While you might be right that consultants cannot be blamed for scammers and fruadsters, I would imagine that repeated incidents should warrant further investigations. For example, if a bank tellerโs draw came up short, it would likely be either the fault of the teller or the a fraudster.
If a number of bank tellers over an 18 month period in a number of branches all were subjects in a widespread scam, I would suggest an investigation in potential institutional fraud. Is that unreasonable? Simply stating that you hire so many employees that itโs hard to control all of them is not justifiable or the workings of โtrustedโ company. Furthermore, there is no rush to judgement considering Iโm not basing this one source or one occurrence.
What Iโm seeing, aside from independent consultants like yourself is an entirely different story.The scripts that I speak of are how to recruit people not to sell a product. Have you read them? Please provide me with one that discussses the chemical side of anything. The โhard workโ training is built on recruitment, and recruitment only.
Someone copied and pasted a few in this site and I was able to find a lot more. Not one explains the active ingredients, potential side effects, etc... again, how is this building the foundation of a trusted company? Iโm sorry, I donโt see it.Thirdly, you mentioned that there are thousands of consultants so a few bad apples canโt be indicative of the rest.
Very true, but I would think that the frequency of phony memes, incorrect quotes and misleading information would be policed a little more thoroughly if you are truly going for the most trusted name is skin care.Can you please provide me with sourced info from Rodan and Fields that 65-75% of sales are made to customers? While youโre at it, please provide turnover rate, accurate information on consultant salaries as well as an exact number of total consultants. Being that this is your business, I would imagine your provided with that information.Have you read the Harvard Business study? I have it up right in front of me in itโs entirety.
Since you like to quote it, here is another. โDirect sales had its roots in peddling...โ I always though peddling things was bad. โThe firm had an explicit strategy of designing a compensation system that would balance the incentives for product and recruitingโ Reading the scripts, itโs seems to be favoring one more than the other. โThe average consultant at R+F generated revenue of about $2400 from product that they purchased for personal use or ad hoc resale and through sales to PCโs.โ Sorry comparing that structure to legitimate business model is not built in such uncertainty as well high pressure tactics.
The rest of the review is pretty much a profile of the companyโs history and marketing strategies. There is nothing about the โsuccess of the companyโ aside from quotes of high level execs. I see the CEO acknowledging that only consultants make 5000 a month.I donโt doubt that you believe in what youโre doing. From the sounds of things, you better be all in.
Iโm still not convinced as I continue to do my research, not to poke holes, because Iโm seriously interested in what all the hype is about.I do believe you are grossly overstating the gravity and impact of this company. Iโm find more and more information of careful manipulation of facts to fit the narrative that R&F is something that it isnโt.Thanks for your time, but please donโt presume to know anything about me beyond what Iโve stated.
Your entire post is one big lie. That makes you a liar and that is not good business. You exemplify everything that is wrong with MLMs.
How do you know that 65% of sales are made to non-consultants? If thatโs true, then why would 95%+ of your consultants make little to no money, according to your own income disclosure statement?Are all consultants submitting receipts and proof that sales are happening to actual consumers and not fictitious accounts, using consultants money, in order to keep their place in the pyramid?The math doesnโt add up.
If you are number one, why are you not placed higher on data searches and in every skin care industry report and research? How come your competion isnโt worried about you, but keeping an eye on naturals, organics and Asian beauty care?Harvard business review did not say that. Every MLM in the business claims this same statement. Harvard did do a brief study on your and the psychology behind recruiting.
But not about the efficacy of your products or sales model.You need to step away from any RF developed script and training. Spend a little of your own money and time and purchase research from Harvard or Euromonitor and you will see that you have been fed lies. On the cheap, review skincare market share quarterly reports and understand where you are (not present) or find someone that can pull data for you using google analytics and you will see how low your are for brand recognition and high you are for consumer complaints.
Surely you can fit these efforts into the books and crannies of your life to run your own small buisness right? After all, thatโs what real CEOs of their own companies do.
Your the voice of company! You are still selling products that are causing lots of people serious health issues!
After use of product, sometimes as little as one time, their skin and health are at risk and they have seek advice of dermatologist or General practitioner to obtain a prescription to try to rectify the issue Rodan and Fields has caused! Finally maybe courts can put stop to Rodan madness through lawsuits since your doctors are not hearing customers and only hearing consultants that want to be rich boss babes! This company is unbelievable and should be ashamed for how these adults act that represent them.
TPG equity company better review their buyin because their influx in capital is going to be used to pay for damages not growth. It should also invest in technical security and customer service to handle customers credit card info since the influx of fraudulent charges occurring has increased greatly and time it takes a customer service rep to correct issue!
So... I just this almost verbatim or at the very most a slight variation.
Nevertheless, it was usd for mostly all of the complaints on the BBB site that the company responded too. Why would hackers only target RNF.โComment from the BusinessHi, we are very sorry for the experience youโve encountered with R+F. We can assure you this is not typical, and we do take matters like this very seriously. It appears you are a victim of credit card theft and that someone outside of R+F created an account in your name to place Comment from the BusinessHi, we are very sorry for the experience youโve encountered with R+F.
We can assure you this is not typical, and we do take matters like this very seriously. It appears you are a victim of credit card theft and that someone outside of R+F created an account in your name to place orders. After further research we can see you were able to speak to our team who has closed the account created in your name, refunded the charge in full on 4/10, and removed your information from our system successfully. We do apologize for any inconvenience this has caused and we do understand how extremely frustrating this can be.
We appreciate you bringing this to our attention and working with us to make this right.by Business on 4/20/2018. After further research we can see you were able to speak to our team who has closed the account created in your name, refunded the charge in full on 4/10, and removed your information from our system successfully.
We do apologize for any inconvenience this has caused and we do understand how extremely frustrating this can be. We appreciate you bringing this to our attention and working with us to make this right.by Business on 4/20/2018โFool me once ...
Okay while I do think it is odd and I do think RF is shady hereโs what most likely happened. Con artist gets CC and makes order in targets name.
Gets items fedexed. Is supposed to get package re-rerouted or shipped back to RF. Meanwhile RF has already sent out the visa gift card for the scam artist, looking like a consultant.Now could this have been prevented? Maybe.
Maybe there should be better security checks when a new โconsultantโ signs up. Maybe they need background checks or the upline be responsible for payment of the now rogue visa gift card given to the scam artist.R&F should be doing something bc there is only so many times a cc company will allow this to happen before they refuse to accept CC payments for R&F. It puts a lot of work on the credit card company staff too. But itโs not consultants, real consultants stealing CC and making sales for peopleThey donโt know.
Consultants do open up fake accounts under fake names, and purchase products under these fake names to keep their status and % of commission. But this is whatโs happening hereR&F corporate is responsible. They are the ones sending out the gift card, they are the ones that should be responsible for allowing con artists into the system.
But fraud in business happens. So they probably just write this off as standard business fraud.
I donโt understand why consultants refer to it as their business.They are unable to make any decisions regarding product pricing or development.In fact R&F recently announced that they were discontinuing Redefine Eye Cloths. Many consultants were upset about that but had no control over the decision.Also they discourage the $45 sign up option.
Training exists to intice new consultants to sign up with the $695 or $995 kits. That equals a bigger commission for the sponsor.
Whirlwindsiberiantiger.First, I think itโs great that youโre taking the time to research a company before considering the opportunity they are offering. Iโll say right up front, I am a consultant with R+F and have been for about 5 years.Iโd like to comment on a few of your concerns.
I stand to gain nothing from this, but feel that you may be making decisions based on misinformation or lack of information.http://www.euromonitor.com/usa Is the company that does the market research each year to determine rankings in all sorts of categories. We werenโt always the #1 skincare brand in the U.S. in fact, I believe we were #6 when I started. Then #2 until last year.
Just in the time Iโve been with the company, we have grown from around 196 million in revenue to over 1.5 Billion. AND we offer a 60-day empty container money back guarantee. If the products sucked or didnโt work for most people, that would put us out of business. The products do actually work.
Does every product work for everyone. No. We have very high success rates, but they arenโt 100%. This is why we offer the refund.
I certainly donโt want my friends or customers losing money on a product they didnโt like. I like happy customers.As far as negative reviews.....My occupation prior to R+F was in a research related role. I can tell you, when it comes to reviews, unhappy customers tend to post and be louder. Happy customers are just enjoying their products and likely wonโt post.
Itโs human nature really. Our products are clinically tested and deliver results in for different issues in a high percentage of people.Also, please try to understand that many people that join direct sales have no prior marketing or sales experience. We each own our own business. And although R+F has policies and procedures in place for avoiding any deceptive selling, sometimes people see an image on the internet and assume itโs true.
Weโre all human. The Drs, company and team leaders coach ethical business practices. There will always be a bad egg here or there, but thatโs in any company.Hope that helped a little. Regardless of of you are interested in R+F or want to try the products, Iโm sure your family member would appreciate a kind word of encouragement.
You donโt have to support her in any way that costs your money.At the end of the day, most of us, were just looking for something different. Something to wake up each day and be excited about. After 20 years in corporate America, I just needed something that was mine and something I felt like I could make a difference with. Iโm a single mom with 2 little kids and I donโt worry about whether weโll have enough money anymore.
R+F gave me a chance to take that burden off my shoulders and I ran with it. I worked my tail off for it, but I was working my tail off before I was working for R+F - with no end in site. It also brought so much more than money into my life. The friendships Iโve made and skills Iโve learned and my personal growth.
Iโve literally blown my own mind. Not patting myself on the back. Iโm just saying.....having so much suppprt in the firm of friends and business partners opened my heart a little more. Iโm not the person I was when I joined.
And Iโm so grateful for that.Itโs normal to be skeptical of something different. And if itโs not fur you.....that is okay. For the people, like your family member, who this is for.....just be happy for them. Weโre all different.
And thatโs what makes this world so beautiful.
Sleep well!! :)
You are so kind. Here is the other side that the previous comment doesn't show you.
Food for thought!The company trains you how to recruit others to sell it.Team leaders even write scripts for you to read recite, post on social media and send to your warm list of people (usually friends and family) It does not train on the actual ingredients, application and adverse effects. Donโt tell me that there is a nurse on standby ready to diagnose you without even seeing you. Enough with the lies. How much training do you get on business ethics?Iโm always amused by R&F facts, but since youโre in the mood for them, here are some which might stingโฆ1.Before and after photos (not all but a lot) are done with different lighting, different angles and at times photoshopped.Thatโs not being held accountable, thatโs deceptive.And yes, thatโs trying to fool someone.2.Are you aware that the products you peddle are no different than over the counter stuff at a fraction of the price?
You are not selling and/or using prescription strength nor anything โrevolutionaryโ that isnโt already available to the public for a lot more money. Thatโs not exactly life changing. Thatโs called ripping people off.3.Itโs not your business. Itโs someone elseโs.
Youโre a salesperson working on a *** commission for a company that makes most of its sales from consultants that sell it. Yes, if all 180,000 consultants bought only a year supply of lash boost for $150, the company makes 180 million bucks, and I know you may not believe it but 99% of the business owning R&F consultants make under $10,000 for the year!Sounds good, right? The business that you own makes $180 million and you bring home under $10,000 before taxes, website fees and more? Give me a break.
Itโs genius on the owners part, no high end store distribution fees, no insurance, brick and mortar cost, not even a payroll really.Sorry, it will never be your business. Your own income disclosure states how little over 95% of consultants make. Fact! Factor in the little income with the amount of product you buy, the website fee, your โfreeโ samples consultants buy to give away and any trips that you have to pay for, your left with none.But since itโs โyour businessโ please inform me of the turnover rate.
Kindly supply your source when citing that information.4.Your whole company is built on recruitment, which is why the company relies on the google Rodan and Fields scriptsโฆbtw way more people use those scripts than they will let on to.Theyโre real and Iโve personally seen them verbatim on multiple peopleโs Facebook page. I can understand why you wouldnโt want to admit it, but donโt lie. It makes you even less credible than you already are being a part of a MLM scheme.5.On the subject of MLMs.Are you aware of where MLMโs came from? Probably not.
You were likely recruited by someone who just told you about the โamazing opportunityโ . MLMs come from a long line of practices which are now illegal and you guessed it, MLMโs will be outlawed.Pretty evident with the major FTC ruling against Herbalife. MLMs have origins in Ponzi schemes. From there they morphed into chain letters, direct sales and pyramid schemes.
Thatโs some family to be associated with.So next you see someone post about all their โfinancial successโ understand that is directly violating the newly implemented law.6. The vast majority have not attended medical school or business school. Therefore you have zero credibility and zero clue on the adverse effects and unethical violations many of your beloved consultants commit routinely. Professional people laugh and dismiss the garbage that many recite from their index card style talking points.7.You donโt win a Lexus.Itโs leased in your name and under your insurance.
Two things, the monthly lease approximately $600-$700 a month is taken straight from your downlines sales. Fail to make the month quota and your stuck with the bill, which makes perfect sense why some would resort to deception to avoid fronting the bill. Secondly, you and your leased Lexus are used as bait to recruit more people.Others view it as a gift, and you see it as a burden. Still think itโs your own business?8.R&f is not the number one skincare.
Maybe according to Euromonitor which any business can fund their own study that yields very specific results. In other words, you buy the results you want.Euromonitor is associated with many MLM. Phony quotes about Bill Gates claiming to love MLM are often paraded without even knowing if he really said it or in what context it was said. I know, I know, it makes a good meme but its just not true.
I hear articles about Forbes and how this industry has grown 300% and other major companies have only grown minimally.Well, if youโre a giant company that made billions last you and more and few more bucks this year, youโre company, statistically, hasnโt grown, but is still worth a lot. Where as a new company will achieve statistically more is only worth a fraction of the price. Cherry picking info and not being up front with the public is the name of the game. You donโt see any other major company cite Euromonitor.9.You are not being honest with yourself (if you really believe what your saying) and others which is disturbing because most of your early recruits are friends and family.
Hopefully theyโre not reading the truth about how theyโre being used by you to elevate yourself in the pyramid shaped business youโre in.10. Recap- itโs not your own business. You donโt own anything except the bills and the burden of pushing this stuff on others while you try to recruit.The products are average at a premium price, which I would define as a ripoff.Sleep tight! Ps- itโs been brought up in the previous conversation regarding the validity of Euromonitor.My sources tell me itโs not very scientific (at least the R&F study that claims them to be number 1) from my understanding studies can be funded to support a claim.
Data is easily manipulated- also found that google searches can be manipulated to hide negative info on a company for a price. Not saying google is complicit but searches can be skewed.Similar to how herbal life bought out all the tickets for Betting on Zero.The movie came out, and showings were sold out with not a single person in the theater.
I wonder if someone was trying to hide something.So you had sold out shows with zero audience.Itโs very telling about the lengths some will go to to bury info from the public.MLM also has a very rich and powerful lobbying group in DC to make sure companies can stay a step ahead of any progressive laws.Thatโs where a lot of this money goes โ not to the consultants who burned every bridge to reach a goal that isnโt attainable.See Robert Fitzpatrick MLM, John Oliver did an expose on it, Jon Taylor, and Reddit. Get the other side
Please answer this for me, because itโs not clear. #1 in what?
Market share? Sales? Number of recruits? What?
And compared to who? Johnson and Johnson? Estรฉe Lauder? Mary Kay?
Are you talking about compared to sales of Clinque?
Estee or J&J market share? Other MLMs that only sell skincare?
Hey! Thank you, so much for that information.
I do have a few questions. How come no other skin company cites Euromonitor as a source? I'm not seeing Estรฉe Lauder, Clinique, Obaggi, and any other very established brand. I'm having a hard time wrapping my head around how "independent" consultants can compete with the sales and distribution of more established companies.
I can understand how numbers can be manipulated to make it seem like one has statistically more sales. For example, if I made 100 dollars in a day, and then 200 the next day, it would appear that I made a substantial profit. Whereas someone that made 900 dollars in one day and then a 1000 the next day, it would appear that statistically did much better but I still made 700 dollars less. So in the end I would be manipulating the numbers to appear better off than someone that made 5 times more than I did.As far as the return policy, there seems to be a number of people that had a heck of a time returning a product, in fact many, unbeknownst were signed up for autoship.
Typically this could be an honest mistake but due to the nature of MLM companies having to meet a quota every month, it may appear that this might not be an honest mistake. I don't like companies that prefer to ask for forgiveness than permission.From one mama to another, I commend your efforts to earn extra money. However, I'm sorry to learn that MLM companies have a massive turnover and over 95% don't make anything. I consider myself a tough worker, but I am not comfortable with basically putting my close friends and relatives on the spot and flat out asking them to buy products from me.
Although it has been created by Stanford trained doctors, the ingredients are rather ordinary. Dr. Oz was a surgical genius that slapped his names on products for money, so I guess that isn't a solid indicator too. OTC product tends to be in the one sized fits all category.
While I admit there are shades of gray, it still has to stay in bounds or you'd need a subscription.Bottom line, I appreciate you taking the time. You seem to believe in what your doing, I will most certainly pass.Sweet Dreams!!
Most people don't make anything because they are not treating it like a business. Most people are doing it to get a discount on their products or to sell just a little bit to cover the cost of their products.
That's why we have such a high retention rate of consultants. They're not stupid. They're not making money, but yet they remain consultants. Why?
Because they're getting the benefit of the products at a discount.You only get what you put into it. Because it's such a low investment to start, most people don't treat it seriously and really don't have an interest in working it hard either. They're satisfied making a few hundred extra bucks a month and covering their products.
Those that do want to make more money, leverage the turnkey model, abundant training and support, and work it hard like any other independent small business owner should. Nothing in life is free!!
I think you may have left out some key aspects to your points. People do join for the opportunity to make money.
Perhaps you have convinced yourself that those who fail didnโt try and those that make money didnโt want to make money. Maybe those who had adverse reactions didnโt follow directions. Maybe the lawsuits are being pursued by jealous haters. Do you notice a pattern, itโs everyone but you?
Seems like someone cast a spell on you. See the light or at least see a balanced understanding of what your involved in. Back to people joing for the discount (which I would bet make a small percentage) - If not, they would stay a PC on auto ship, theyโd get the discount. You failed to mentioned they were likely recruited to sell it.
What is the retention rate by the way. Numbers please for the entire company with a source of information. Surely you have that on hand being we just passed tax season and itโs your business. You also neglected to mention market saturation, the fact that itโs a legalized pyramid with limited room for advancement and many feel very uncomfortable selling and signing up close friends and family members.
You are not a business owner, Iโm really sorry you believe that. A car salesman doesnโt claim to own the company. Thatโs just down right silly. Thanks for the life lesson, nothing is free which is exactly why many lose money in MLM businesses.
You do get an A+ for tenacity though. Iโm afraid youโre falling short of presenting the entire story though.
Hi there are you awake? You should stay woke bc the same company that you claim to get your statistics re: RF #1 status?
Euromonitor doesnโt talk about you at all I. The US skin care executive overview. In fact they lead with that people are becoming even less brand loyal (which sucks for you) and RF doesnโt even have their own report (look st right hand sidebar). And they do list Johnson and Iohnson is the leader in market share at 10%.
So who and what are you comparing your #1 status to? You have $1.5B in sales. Thatโs great.
You know you canโt count consultant sales or personal use right? You can only count actual consumer, non consultant sales when you compare an apple to an apple.
OK you can call Euromonitor or R+F to get clarity on this. You're just incorrect.
The #1 status is compared to all the other skincare brands in the US in $ sales. And it is false to say you have to compare apples to apples by excluding PRODUCT sales to consultants. And, just FYI, between 65-70% of product sales are to customers, not to consultants. Consultants are customers as well and buy products for personal use.
It doesn't matter if they bought it at a discount as a consultant, it counts as sales. The #1 ranking comes from an objective annual ranking that includes all the other major players-- Clinique, Estee Lauder, Lancome.Now, there is a difference between the #1 COMPANY and the #1 BRAND. Estee Lauder as a COMPANY is wayyy bigger than R+F because they have a huge portfolio of brands. But in terms of pure, individual skincare brands, R+F is objectively #1 and that is undisputed.
The rest of the Euromonitor rankings are not published because companies pay for subscriptions to their database. In fact, 90% of the world's leading beauty brands subscribe to Euromonitor's database and all rely on the same data.
They're a market research industry leader. Just google them for a bit and you'll see.
Here is the link to an actual US skin report by Euromonitor. Since you have been in the RF game for 5 years you should have enough extra money to purchase the entire thing.
But seeing that RF isnโt in the opening executive statement ms and doesnโt have its own reportโ-this may give you enough intel for you to question what your RF leaders are telling you. http://www.euromonitor.com/skin-care-in-the-us/report
RF is not the #1 skincare company, PERIOD!