I was supposed to get an email 5 days prior to the order shipping. Well, twice in the last year that didn't happen and R&F just sends the last order you placed.
I received the email that my order had been placed when I didn't want another order. I called immediately and was told they could "try" to reroute the order back to them and "if" they could I would be reimbursed. If they could not reroute it I would have to send it back and only after they received it would they reimburse me! I was on the phone with them for 45 minutes trying to get someone to help me cancel this order.
A supervisor finally said they would cancel it but it would be 3 to 5 business days for a refund. I am done with this Company! It's not worth the hassle and it's very expensive with little results.
I've used it over a year and truly do not see a difference. I will never get a product that involves auto-shipping again - it's horrible!
Reason of review: Order processing issue.
Location: Chicago, Illinois