Update by user Jun 19, 2017
Original review posted by user Jun 16, 2017
I signed up for R & F, excited to launch their products with our clients (we have about 400 so thought this would be good for revenue but also for the clients).When signing up for the websites I made a mistake on the spelling of our business - the roll out of the R & F products we had planned for memorial day and kick off to summer never happened - how can we promote a web site where our name is spelled incorrectly?
For more than 2 weeks I asked our consultant about the name change - it was adding 1 letter and the name we wanted was available - and her response to me was "she's on the phone with corporate". Exasperated I called and got the name change after about an hour - very long hold times. I also asked for a change of consultant - I cannot work with someone so ineffective and unresponsive. I submitted a grievance form and have never heard back from anyone - that's been more than 3 weeks now.
My only choice is to return everything we have purchased. If the product was great - or even good - I would possibly try to work with them but of the 5 sets we have tried among various family members and clients - no one is too crazy about them - just eh...ok. Lash boost...nothing special....zero results. We are a small business and cannot take 5 weeks to provide our customers assistance.
We'd end up with angry clients, then you're refunding money, then you've jeopardized your reputation.If there was something redeeming....product, service, price....something but at this point we are moving on to ZO - the new obaji skin care line.
Review about: Rodan And Fields Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $695.
Preferred solution: Full refund.
I didn't like: Lack of customer service, Alck of consultant knowledge.