Rodan And Fields Reviews

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New Reviewer

Not impressed..

I have been using the redefine products for three months. I do not see any improvement in my skin. And the warning of the possibility of the product causing cancer, I will go back to skin ceuticals instead, much better results.
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3 comments
#1578429

What? There is a warning on the label about possibly causing cancer?

I have not heard that.

I wanted to check the product reviews on something other than their site and I found this online. So these are not natural ingredients for sure.

#1580148
@Samual Byq

You can use goodguide.com to check the safety of any product, including R&F.

#1575995

Good call! I agree, I LOVE Skinceuticals!

Proven fantastic skincare that delivers great results , backed by science, real dermatologists behind the science, and good , safe ingredients! RF products are pretty much overpriced garbage with nasty chemicals!

More complaints than not across the board! Run fast from this shady MLM!

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ID
#1375485 Review #1375485 is a subjective opinion of poster.
Location
Carlsbad, New Mexico
Product
Rodan And Fields Redefine Beauty Set
Reason of review
Bad quality
New Reviewer

Not pleased

I’ve tried to call twice one got disconnected and the other kept saying hello but couldn’t hear me. I’ve now spent 17$ returning 2 customers products that thought they’d canceled! One I got online and canceled the other called! They need to be canceled please. Mike oden and Diane Tracy!
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2 comments
#1580348

It sounds like you are a consultant who is learning about R&F the hard way. Get out now before your experience gets worse. The sooner you realize you aren't going to get rich, you aren't going to retire your husband, you aren't going to be a #bossbabe, you don't own your own company, you aren't a "business partner" to the owners of the company, and all your friends and family are talking about how they can't believe you got suckered into an MLM, the better off you will be.

#1580626
@PissedConsumer1580348

Amen ....lol. That #bossbabe is ridiculous.

I can’t believe all the FB posts about RF that use that hashtag! You suckers aren’t getting rich anytime soon!

99% of RF sales ppl make $10,000 or less a year! LOL!!!

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ID
#1374048 Review #1374048 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
Has anyone had an issue with the lash boost? I’ve been using it for about 30 days and my lashes have fallen out! I already had full beautiful lashes but was trying to make them grow. I had to stop using it because they are not looking nice. It’s a very expensive...
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1 comment
#1586858

Same problem here! Used for a week and now my eyelids are swollen and my eyelashes have almost all fallen out.

I am so worried because they look terrible and it’s going to take forever for them to grow back!

I can’t believe I made such a stupid mistake. Guess I should have just been thankful for what I had to begin with.

ID
#1373927 Review #1373927 is a subjective opinion of poster.
Location
Tempe, Arizona
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Redefine Acute Care

I opened my first box and opened 2 packages of Redefine Acute Care to apply to my skin , but both packs were dry - no moisture at all. I called customer service and the man had no idea how to handle my call. I was forwarded to a woman and she sent a second box which arrived in 2 days. I'm on the replacement box now and it has the same issue - dry as a bone. I peeled off the white strips as instructed and applied the adhesive side to my crows feet area of the face. What is wrong with this product? I would like an answer to my question. Does anyone else use this product successfully?
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2 comments
#1579307

https://youtu.be/6-wDNGL2JbA

#1579305

Not sure what you mean by dry but here's a video on how to apply it, maybe it will help! Did you sign up as a preferred customer? Your consultant can answer these questions and help!

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ID
#1373495 Review #1373495 is a subjective opinion of poster.
Location
Rock Hill, South Carolina
Product
Rodan And Fields Redefine Beauty Set
Reason of review
Not as described/ advertised
New Reviewer
Shady business tactics! I emailed the company two months ago and stated that I no longer wanted to be a sales rep. I sent them all of my information so that they could remove me. They wrote me back stating that they needed more information. Not sure what else I could...
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1 comment
#1580349

So you can't just tell them you don't want to do it anymore? You have to give a reason that is satisfactory to them? What the *** kind of company is this?

ID
#1370936 Review #1370936 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Integrity of the company and their non existent customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
New Reviewer

Allergic Reaction and Despicable Customer Service

I had an allergic reaction to a Rodan Fields product because they did not properly label their ingredients as required by the FDA. Rodan and Fields refused to help me via email, so I called the company. After being passed around and put on hold for an extended period, I was told they couldn't help me and that I would have to seek out their consultant myself and convince her to refund my purchase. It wasn't until I mentioned the class action lawsuit regarding this product that she asked to get a supervisor. After she spoke to the supervisor I was told the Rodan and Fields sales rep who sold me the product was operating incorrectly and it is my responsibility to ask her for a refund.
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1 comment
#1571921

Did you buy your product directly from the Rodan and Fields website or from a consultant? It is not improper to buy from a consultant but the company will only give the refund within 60 days of original purchase.

Since the consultant possibly had it on hand for longer than 60 days the company will not help with a refund.

Rodan and Fields is really focused more on new sales and recruiting and less on the consultants selling from their stock. It’s not the consultants fault that their system is so flawed.

ID
#1368109 Review #1368109 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Poor customer service

Eyelids cracked and peeled

I used Lash Boost for a few months. At first I loved the results...I’d never had lashes that long. Unfortunately, the longer I used it the more irritated my eyes were. My eyelids started cracking and peeling and I had dark, peeling patches under my eyes. Had to d/c it immediately
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ID
#1367030 Review #1367030 is a subjective opinion of poster.
Location
Benbrook, Texas
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

RF consultants are NOT skincare experts!!

Warning to all RF customers, your RF consultants are NOT skincare experts! They have no knowledge in skincare, no expertise on ingredients and skincare reactions ...as seems to be the case with a lot of RF products! They have absolutely no business selling any type of skin care product!! Do yourself a favor and go to your dermatologist or an esthetician for skin care advice!
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ID
#1365790 Review #1365790 is a subjective opinion of poster.
Location
Lafayette, Indiana
Reason of review
Bad quality
I used Rodan and Fields redefine products for several weeks. It dried out my face and burned my skin in spots. I followed the instructions and only put it on every other day, but was unable to increase the usage since it dried me out so bad. I was instructed to keep...
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2 comments
#1579309

Did you take the solution tool quiz? It may have not been the right regimen for you. You may just have more sensitive skin!

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ID
#1365523 Review #1365523 is a subjective opinion of poster.
Location
Auburn Hills, Michigan
Product
Rodan And Fields Redefine Beauty Set
Reason of review
Bad quality

Great product

I love Lash Boost! It also has a empty tube guarantee so it safe to try.
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3 comments
#1572693

I’m impressed with the products. I use Redefine and las boost.

Not work great for me. Although, I’m very disappointed in customer service policy. Not my representative but the actual company. I ordered my redefine regime and the new tinted sunscreen product and it was too dark for my skin so I wanted to exchange it for a shade lighter.

They want the whole order back which is ridiculous because they are all open products and can’t Be resold. It also says it can take awhile for a refund so I can’t re order until I receive my refund. It’s a 300.00 order so . I will have to go without .

As a Young Living representative I understand the importance of customer service and I am terribly disappointed. I will start making my own products again and discontinue my R&F’s.

#1570234

You should buy ten tubes and gift them to ten friends that you no longer want to be friends with. The junk is full of risky ingredients and many people have bad reactions.

The reps don't have any expertise when it comes to skincare or skincare products.

You will lose these friends as soon as they use for a week or more. You will not get your money back.

#1573013
@PissedConsumer1570234

Lol so true

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ID
#1364335 Review #1364335 is a subjective opinion of poster.
Location
Jackson, Wyoming
Product
Rodan And Fields Lash Boost Serum
Reason of review
Good quality

Not happy how the jar is filled

Why does,my AM cream all of a sudden caved in?? How is the container filled? Now jar is now half full. Like a bubble in the contents. Only started using the jar on august 18 and very sparingly. Not happy
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2 comments
#1580173

I experienced the Same Thing !

#1566456

You will find this very typical of most of their product packaging...run don’t walk! This is one shady MLM company!!

Business practices, products, consultants..all a scam!

Sorry this happened but I would get out quickly if I were you! I’m assuming your consultant will do nothing for you either...

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ID
#1363042 Review #1363042 is a subjective opinion of poster.
Location
Dubuque, Iowa
Product
Rodan And Fields Cream
Reason of review
Not as described/ advertised
New Reviewer
Several times they have shipped my order even though I had removed items from my cart. They went ahead and shipped the removed items and charged me. I called and they said, ship them back and they would refund my money....But I had to pay for shipping. They said it was...
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1 comment
#1569503

Unfortunately removing the items does not do any good if you are on auto ship. You have to choose cancel and then postpone in order to skip a month.

ID
#1362883 Review #1362883 is a subjective opinion of poster.
Location
San Francisco, California
Service
Rodan And Fields Customer Care
Pros
  • Redefine
Cons
  • Integrity of the company and their non existent customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Products didnt work

Their products dont work andnare way to expansive.
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ID
#1362097 Review #1362097 is a subjective opinion of poster.
Location
Costa Mesa, California
Product
Rodan And Fields Serum
Reason of review
Bad quality
First, I never signed up to receiveany of Rodan and Field products. In fact I’d never even heard of the company until I received an alert for a $1,000+ charge on my credit card. I immediately informed my credit card company that this was fraud. A week later I get a...
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5 comments
#1568932

The scam is that a ficticious consultant will sign up and order the largest kit, using your cc and address. What they try to do is while the package is en route they cancel.

What they get out of it is a visa gift card or iPad and they have this shipped to a different address, then they ghost.

RF will say that they have been scammed too...but RF should have better background checks in place as to who they allow to sign on...but they don’t and won’t put better processes in place...and worse yet they won’t help you by disclosing any info regarding when the kit was purchased in your name, attached to what upline etc. but your card has been compromised so please talk to your bank and CC company about fraud, blocking RF transactions etc

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ID
#1358422 Review #1358422 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Problems with payment
WARNING!!! Believe it when the customers here are saying they have a terrible refund and return policy! I tired to to cancel a reoccurring order. I received an email confirmation of a cancelation but for my subscription, not the order that they had already processed!...
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1 comment
#1563532

I used to order their products and had a similar situation. In my case I had placed an order for products and it did not appear to submit.

So I placed it again, and again, until it finally went through. When I received confirmation it was for all three times. I immediately called CS to tell them what happened and to request that they cancel the two superfluous orders.

They refused and informed me that I could return the extra products upon receipt...at my own expense. For such an “amazing” company their business practices leave much to be desired.

ID
#1358192 Review #1358192 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy