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0/5 stars...No stars ever

1.0
Details
R&F sales rep said she ordered lash boost for me and R&F told her it was lost in shipping and then charged my account two more times immediately and refused to take it off stating I would have to wait and return the products (hmmm-I never got the first one). So I disputed with Citi card costco and they corrected my account, then I finally got one lash boost with no invoice or any papers- called R&F to ship it back and they said everything was cancelled. Then a month and a half later, Citi sided with R&F and sent me a statement stating my dispute was bogus because I finally got one product (seeming to forget I was charged three times with no product and had to dispute it!!!) R&F is a waste of time and energy! Not even one/5 stars...0
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ID
#1437232 Review #1437232 is a subjective opinion of poster.
Location
Hendersonville, Tennessee
Service
Rodan And Fields Customer Care
Pros
  • Local sales rep
Cons
  • Overcharge on my account
  • R&f not admitting their mistake to citi card
Reason of review
Poor customer service
Preferred solution
Full refund

No refund

2.5
Details
I sent back my full order and followed the Rodan and Fields return policy exactly. No refund issued. I’ve spent hundreds of dollars with this company and planned to spend more.
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1 comment
Anonymous
#1621012

Keep following up. They will try to tell you that they didn’t receive order, that order was returned after the 60 day period (it’s 60 days since order was placed, not received by so consumer or by when consumer started to use—so it’s like 45 days or less). Keep on them and be sure to check your account and make sure you aren’t on auto ship.

ID
#1435098 Review #1435098 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Agreed. I got sucked in too.... only to find out it’s a pyramid scheme: you make no money unless you sign up others and suck them in. The products (aside from lash boost) suck, period. Pay $100+ a month for 3 months to get minuscule results or spend $150 for immediate...
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ID
#1431089 Review #1431089 is a subjective opinion of poster.
Location
San Francisco, California
Reason of review
Bad quality
Called customer swrvice about items returned. Ive never gotten an email stating they received my shipment. We were disconnected, never received a call back or email????? Hellooo
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1 comment
Anonymous
#1621015

That was my experience too. No communication from them and had to keep on them for months for my refund.

Weekly emails, calls etc to follow up and always got the run around. My consultant wasn’t any help either. After I returned my items and discontinued my auto shop she called me screaming at me that she can’t believe I did this to her. To?

Her?

When I return things at Macy’s I don’t get screamed at by the sales person that originally rang me up. This business is bogus and full or wackos.

ID
#1430036 Review #1430036 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Product
Rodan And Fields Face Care
Reason of review
Poor customer service

They charged me $11.95 to ship 4 grams of mineral power!!!

No, I have not contact them. They offer for $19.99 a preference custormer where you get free shipping when buy $80!! So seems charging 11.95 for a regular shipping they force you to spend more!!
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ID
#1427396 Review #1427396 is a subjective opinion of poster.
Service
Rodan And Fields Shipping Service
Reason of review
Problems with payment

Bad reaction

1.3
Details
After day 2, my eyes are sooooooo bloodshot!!! And my eyelids are swollen, itchy and lots of crusties in the morning when I woke up. My bottom lash line is swollen & red too. So disappointed. I hope it clears up soon. If not I'll have to go to my eye doc. It's that bad.
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6 comments
Anonymous
#1650166

I'm so sorry too hear about your experience. That's terrible and horrible that had that happen too you. Hope you get well and better soon

Anonymous
#1651396
@PissedConsumer1650166

Agreed with you and everything you're talking about. Products need too work anybody. I feel so bad and sad for people spending their money onto something that does not work for them!

Anonymous
#1641404

Too much product. Too much product.

Your consultant should have communicated with you. Too much product. You have to think of lashboost as eyeliner. You aren’t gonna let your eyeliner drip into your eyes?

Are you? Nope! That would be silly.

Hence treat it like eyeliner. Again if you would have communicated with your consultant they would have effortlessly instructed you to use less.

Anonymous
#1650165
@PissedConsumer1641404

You're not helping by being an jerk too others. How do you not know or do know how much this customer use?

Don't you got anything better too do than passing judgment.

You're acting like an jerk. And you should be treated like an jerk.

Anonymous
#1650389
@PissedConsumer1641404

Stop being an jerk too others. It's not an good look onto you if you're going too acting mean and nasty too others if they are doing nothings wrong.

Anonymous
#1735411
@PissedConsumer1641404

Not true I carefully applied the serum and like other people I was told my reactions were normal and your eye should become used to it. My eyes have not been the same as since I used the serum.

My eyes are constantly dry and bloodshot I have been unable to wear my contacts with the dryness. I never thought a over the counter cosmetics would possibly change my vision and eyes. I expressed concern to my consultant and read all the websites and was encouraged to keep using it to see the full results and your eyes will get used to it. I’m scared this is permanent and I never would have used or recommend this product knowing it contains a drug known to cause all kinds of eye damage.

They have deceived and failed to inform consumers of the serious side effects of ingredients that real doctors have known for many years. I’m so distraught that this has been going on for so long. They are still selling this as a safe alternative for longer thicker lashes. This is criminal fraud and they continue to operate without any consequences.

They should be liable for damages and suffering they willingly marketed as safe to make money.

They didn’t care about the damages they kept collecting money and failed to warn users! should

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ID
#1426742 Review #1426742 is a subjective opinion of poster.
Location
Kansas City, Missouri
Product
Rodan And Fields Lash Boost Serum
Pros
  • Sales reps
Cons
  • Products
Reason of review
Bad reaction with products. All of them.
Loss
$350
Preferred solution
Full refund
1.6
Details
After a year of friends hounding me about trying Rodan and Fields (hoping a happy consumer would create an enthusiastic co-seller) I broke down and purchased Lash Boost as well as a regimen. After one night of application my eye lids appear scoched. I use little to no...
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3 comments
Anonymous
#1629857

I was convinced to try lash boost by my daughter who had amazing results. After a few days of use, I noticed a skin darkening under my eyes.

I began an every other day routine but no improvement.

I foolishly continued and used concealer to hide the dark circles. Lashes grew well, but I look like a raccoon without heavy concealer....not worth it...not for the money or results

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ID
#1422422 Review #1422422 is a subjective opinion of poster.
Location
East Ridge, Tennessee
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Very Satisfied Customer

5.0
Details
This is a glowing review. I love R&F's products. Yes, they're pricey and I have many friends who either cannot use the lash boost for one reason or another or saw little to no results. I guess I'm one of the lucky ones. My lashes are long, they do not fall out and I've had no health issues with them. The active hydration serum is a boost in making your moisturizer (both day and night) last longer. I also purchased the AMP MD system, use it once a day and my skin looks amazing. I'm sorry others are dissatisfied with R&F products. Of everything I've ever tried R&F, by far, delivers fabulous results. I am not a MLM and don't want to be. Just a satisfied customer.
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4 comments
Anonymous
#1621017

But you are in an MLM despite not wanting to be. That is, by their own business briefs what they call themselves.

What they don’t call themselves is a pyramid scheme. But they are that too. Hope that over priced face cream is worth putting another woman in debt and financial crisis. That is what this company does.

You do it to your downlone and your upline does it to you. Not a consultant?

Please. Like we just fell off the turnip truck.

Anonymous
#1618139

Multi level company. Amway??

Anonymous
#1617757

PS - We can go to you and all your consultant buddy's facebook pages to hear fake positive reviews. That is where you stalk your friends and families. You don't need to misuse this site to post a fake review.

Anonymous
#1617756

You are aware this is a place where people can write about issues with a company, not a customer testimonial site - right?? Also, nobody believes you are not a consultant.

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ID
#1419676 Review #1419676 is a subjective opinion of poster.
Location
San Francisco, California
Product
Rodan And Fields Serum
Reason of review
Good quality

Great podcast about the scam most of us know as MLMs

1.1
Details
For those of you already neck deep in the Rodan and Fields or for those of you considering it, this podcast I found is a must listen. This woman traces the shady path of the MLM get rich scheme through rural Michigan, sadly documenting the desperation of the women who join and the financial toll MLMs take on them. https://www.stitcher.com/podcast/stitcher/the-dream
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ID
#1413518 Review #1413518 is a subjective opinion of poster.
Location
Portland, Oregon
Reason of review
business structure
Loss
$300
Preferred solution
Let the company propose a solution

Rodan And Fields Business Kit Lies

2.8
Details
One of my friends purchased their own business kits, spent over $600 on it. Decided it wasn't for him after ~40-45 days, sent it back to the company, they accepted the package with ALL THE PRODUCT UNOPENED and never returned any of the funds. There is a written return policy of 60 days. It was incredibly embarrassing for me amongst our friends, and I haven't talked about the products since. The company probably turned the profit and resold the unopened products. It really speaks against their philosophy and had a very negative impact on my relationship with the company. I couldn't sell after that.
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ID
#1412660 Review #1412660 is a subjective opinion of poster.
Location
Williamsville, New York
Product
Rodan And Fields Ultimate Business Beauty Set
Pros
  • Products
  • How it was presented to me
Cons
  • Integrity of the company and their non existent customer service
  • That i couldnt return even though i was within 60 days of return
  • Confusing tactics
Reason of review
Return, Exchange or Cancellation Policy
Loss
$650
Preferred solution
Full refund

Personal results

I've been using R and F products for over a year and a half now. I have extremely acne prone skin. It sucks but Unblemish has been a life saver for me! I'm in my mid 30's now and don't have teenage looking skin. I have tried moving to Reverse but my acne does flare up after a few weeks. All I do is go back to my Unblemish. Lashboost has made my lashes go from pretty to Holy Cow!!! The only complaint I have is that they hit my sunglasses and my mascara smudges my lenses, lol. I decided to finally become a consultant because I believe in what these products can do. Are the products for everyone? No but that doesn't mean they aren't for anyone.
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3 comments
Anonymous
#1604016

You could also go to a real dermatologist and get acne medication with prescription strength. The unblemish is like Clearasil at CVS just 10x the price.

Ingredients in unblemish exactly the same. LOL.

Regarding Lashboost, yes it works according to people but will kill your eyes. Smart people know that , why they’re on board with the massive lawsuit to hopefully get Lashboost off the market!

Anonymous
#1604041
@PissedConsumer1604016

First of all, if you read the ingredient list you would know they are not the same. Unblemish contains zero salicylic acid, unlike all of the drug store acne products.

Second, I've tried prescription grade dermatology products that never worked. I've done peels, retin a, benzoyl peroxide, etc.... I've tried every drug store acne wash. Nothing worked.

With regards to lashboost...... it usually helps if people don't put on a bunch. Just a small swipe one time at night. A little does a lot.

I haven't had any issues in the year and half using this product. I still have 15/20 vision which I had before using lashboost. When used properly the products work. I used the prescription and OTC products correctly, but guess what.....

they didn't work for me. As stated in my original post, the products won't work for EVERYONE but that doesn't mean they're not for ANYONE.

Anonymous
#1653277
@PissedConsumer1604016

What do you mean by a real dermatologist? Have YOU ever had stubborn acne?

Tried EVERYTHING under the sun including very expensive prescriptions that did nothing but tear your face apart? The answer is obviously no, therefore your ignorant statement

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ID
#1409026 Review #1409026 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Rodan And Fields Unblemish Beauty Set
Reason of review
Good quality
I've used it 3-4 times...my eyes are itchy, red, swollen, crusty.
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1 comment
Anonymous
#1611815

Way to expensive! There are a lot of chemicals in most of the products this company sells.

Way to expensive for an average person. I’ve invested in May products, but have only really seen results in the face wash, and the exfoliate wash.

I’ve also seen these products for up to half off on other web sites! Not happy about that.

ID
#1408017 Review #1408017 is a subjective opinion of poster.
Location
Hatteras, North Carolina
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Terrible customer service

I had to return a regimen kit due to bad reaction and they never refunded my money. I finally got my tracking number and proved it was actually returned and they finally refunded over a month later.
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ID
#1406433 Review #1406433 is a subjective opinion of poster.
Location
Mount Orab, Ohio
Product
Rodan And Fields Regimen Beauty Set
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I've been using Lash Boost for nearly a year. A couple of moths ago I started experiencing constant eye watering, burning, itchness, redness, and discomfort. I never imagined that it was caused by the product that I had been using for that long. My eye doctor said that...
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ID
#1405429 Review #1405429 is a subjective opinion of poster.
Location
Palm Coast, Florida
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Help given awesome

4.7
Details
I called with a problem on my AM Redefine container. Problem solved, no question and such a nice employee. WOW, wish all companies were so accountable.
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2 comments
Anonymous
#1602064

Did you really just say that Rodan and Fields is accountable? Have you read through all of these complaints?

Have you searched online to see what type of reputation R&F has? You and your fellow R&F shills are some of the worst people I have ever come in contact with.

And the company couldn't care less about their customers. Get out before you cause more damage to your financial situation and the situation of those that you suckered to join.

Anonymous
#1602232
@PissedConsumer1602064

Great response, RF sucks, period. Awful chemically laden products and all the people I know who use them still have less than par skin.

Covered up with makeup at best. Better products at your local drugstore.

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ID
#1405247 Review #1405247 is a subjective opinion of poster.
Location
Gainesville, Florida
Product
Rodan And Fields Redefine Beauty Set
Reason of review
Good customer service