Oh wow ..another big launch of doomed epic fail!!

So R&F launches a new acne product package...obviously Proactive was a bust when they launched it and they had to redeem themselves in some way ...lol This will be an epic fail too. Overpriced acne meds ($100 ...please!) that your local Walgreens carries. LOL same ingredients too!
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ID
#1473403 Review #1473403 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
New Reviewer

My Lashes Are Ruined!!!

My daughter recommended Lash Boost. I had long, thick, dark lashes but in my vanity thought this product would make them even better. Wrong!!! Lashes on one eye initially did ok. On the other eye, my lashes are ruined! They grow in different directions and are so curly they are growing backwards toward my eyelid. They also curl down and scratch/irritate my eye. Now lashes on both eyes are falling out! It’s been months since I used this product and I don’t think I’ll ever be able to look into the mirror and see lovely lashes again. I’m just sick that I ever tried Lash Boost.
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ID
#1465262 Review #1465262 is a subjective opinion of poster.
Location
New Bern, North Carolina
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Red eyeballs for days

Yes im aware of several complaints about eyelash serum...BUT THAT DOESNT GET MY MONEY BACK !!
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ID
#1464008 Review #1464008 is a subjective opinion of poster.
Location
Beaumont, Texas
Product
Rodan And Fields Serum
Reason of review
Bad quality
New Reviewer

Happy Unblemish User

At 34 I have suffered from acne since puberty. I have used all sorts of prescription and OTC products. I have found those experiences to cause cracked seeping skin or to give no results at all and sometimes even make acne worse. Enter Rodan and Fields and Unblemish! I have CLEAR skin for the first time since I was 11!! I am 100% satisfied. I don't mind paying the money as I am saving money by not going through foundation and cover up along with all the other failed products. I've also been using Lash Boost for about 5 weeks and am LOVING my results. I'm sorry to those who have not had a good experience.
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ID
#1463888 Review #1463888 is a subjective opinion of poster.
Location
Pearl River, New York
Product
Rodan And Fields Unblemish Beauty Set
Reason of review
Good quality
New Reviewer

Refused refund after serum caused extreme redness to eyeballs

Contacted company with complaint ..will mot refund my $150.
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1 comment
#1641400

You were using too much product, the product is suppose to dry immidiately after applying. If it does not you are using too much.

If you are getting too close to your eyelashes this will again happen. Most, not all cases, customers are not following directions which in turn causes such reactions.

ID
#1459524 Review #1459524 is a subjective opinion of poster.
Location
Beaumont, Texas
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
New Reviewer
I ordered the Reverse line. My face is red, swollen, dry and on fire. I am on day 3. I used it for the first time on Monday.
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1 comment
#1658049

Skin is an organ, and everyone is different. IF you ordered from R+F directly, and you are within 60 days of purchase, you can return them for a full refund.

Log onto their site & scroll to the bottom for return instructions. Ship back everything you received & save your tracking #! A consultant should have guided you through the ordering process and ensured you have no sensitivities.

If you are willing to try Soothe, it should calm down your skin within 24 hours of trying it. Good luck!

ID
#1459120 Review #1459120 is a subjective opinion of poster.
Location
Boise, Idaho
Product
Rodan And Fields Reverse Beauty Set
Reason of review
Bad quality
New Reviewer

CORRECTING ORDER

WE WANTED A BIGGER PACKAGE. THEY FIXED IT IMMEDIATELY AND PROMISED SAME DAY SHIPPING. ALREADY HAVE CONFIRMATION. yay
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ID
#1458830 Review #1458830 is a subjective opinion of poster.
Product
Rodan And Fields Beauty Set
Pros
  • Customer service prompt and direct attitude
Reason of review
Good customer service
New Reviewer

My eyes are on fire

Used this for a couple of weeks. Wasn’t attributing my swollen, itching, burning, painful eyes until I finally realized what I’ve been doing differently which is using this product. So disappointed in wasting my money and also worried about long term effects as my eyes are still swollen and red and crusty.
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1 comment
#1638356

Same here - eyes are on fire, gives me a headache, and the fragrance is way too strong. Never tried anything like this before - awful!

Thought I would end with that, but I can't post this until I have 50 words?? The person I talked to about this issue was not helpful.

Not only that, she talked so fast I could barely understand her....Her advise was to stop using the product. Really?

ID
#1457262 Review #1457262 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

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Verified Reviewer
New Reviewer

Refund of $135 plus tax problem

I used their lash boost for more than the recommended time and it did not work. Also, I got an irritated line on my left eye from it. I packed it up, filled out the required form after speaking with the company. I never received a confirmation email from them. So after two weeks over the appropriate refund time, I called. They claimed they didn’t received it asking for a tracking number which I did have. Unfortunately, my hubby couldn’t find it after bringing it to the P.O. When I asked them if I was still going to received a refund, they said they would escalate it and that it wasn’t going to be an issue. I have called nine times since and emailed them four times. No returned emails and all they can say is it is still under review and they don’t know when it will be out of that status. This is a lot of money to be out. Christina
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ID
#1453118 Review #1453118 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
Full refund
New Reviewer

Lash BUST

This is crazy. I used lash boost for about a year but recently stopped as the bottle ran out and I wasn’t sure I wanted to pay $$$ for a new bottle. However, within the last few weeks of stopping usage, I noticed my eyelids have changed (one more so than the other) and seemed to be hanging lower/drooping. I thought I was just going crazy and was in a bit of denial but when I researched my suspicions of Lash Boost being the cause, I have found MANY complaining about the same side effect! This is infuriating and a complete disgrace!!
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ID
#1452619 Review #1452619 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Horrific skin break out

I bought R&D reverse regimen from a friend. Used as directed and my entire neck broke out in a horrible red itchy rash. It lasted for weeks! I’ve never experienced this with any other product before. My skin was also very dry and I didn’t see any positive results even after 6 weeks. I returned everything within the 60 day guarantee and hopefully will receive a full refund.
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ID
#1441587 Review #1441587 is a subjective opinion of poster.
Product
Rodan And Fields Regimen Beauty Set
Reason of review
Bad quality

Can’t believe I got a “subscription”!!

This Company is the Scientology of skin care. Once you get in, it is difficult to get out! The products are decent but very overpriced. The biggest issue is the “subscription” that you had no idea that you had. They send you notices that “your order” is being sent in a few days...when you didn’t know you had an order! Do NOT sign up with this organization...they make getting out of the “subscription” pretty difficult.
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ID
#1439386 Review #1439386 is a subjective opinion of poster.
Location
Eagan, Minnesota
Service
Rodan And Fields Membership
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

0/5 stars...No stars ever

R&F sales rep said she ordered lash boost for me and R&F told her it was lost in shipping and then charged my account two more times immediately and refused to take it off stating I would have to wait and return the products (hmmm-I never got the first one). So I disputed with Citi card costco and they corrected my account, then I finally got one lash boost with no invoice or any papers- called R&F to ship it back and they said everything was cancelled. Then a month and a half later, Citi sided with R&F and sent me a statement stating my dispute was bogus because I finally got one product (seeming to forget I was charged three times with no product and had to dispute it!!!) R&F is a waste of time and energy! Not even one/5 stars...0
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ID
#1437232 Review #1437232 is a subjective opinion of poster.
Location
Hendersonville, Tennessee
Service
Rodan And Fields Customer Care
Pros
  • Local sales rep
Cons
  • Overcharge on my account
  • R&f not admitting their mistake to citi card
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer

No refund

I sent back my full order and followed the Rodan and Fields return policy exactly. No refund issued. I’ve spent hundreds of dollars with this company and planned to spend more.
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1 comment
#1621012

Keep following up. They will try to tell you that they didn’t receive order, that order was returned after the 60 day period (it’s 60 days since order was placed, not received by so consumer or by when consumer started to use—so it’s like 45 days or less). Keep on them and be sure to check your account and make sure you aren’t on auto ship.

ID
#1435098 Review #1435098 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
Agreed. I got sucked in too.... only to find out it’s a pyramid scheme: you make no money unless you sign up others and suck them in. The products (aside from lash boost) suck, period. Pay $100+ a month for 3 months to get minuscule results or spend $150 for immediate...
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ID
#1431089 Review #1431089 is a subjective opinion of poster.
Location
San Francisco, California
Reason of review
Bad quality