Rodan And Fields Reviews

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CORRECTING ORDER

WE WANTED A BIGGER PACKAGE. THEY FIXED IT IMMEDIATELY AND PROMISED SAME DAY SHIPPING. ALREADY HAVE CONFIRMATION. yay
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ID
#1458830 Review #1458830 is a subjective opinion of poster.
Product
Rodan And Fields Beauty Set
Pros
  • Customer service prompt and direct attitude
Reason of review
Good customer service
New Reviewer

My eyes are on fire

Used this for a couple of weeks. Wasn’t attributing my swollen, itching, burning, painful eyes until I finally realized what I’ve been doing differently which is using this product. So disappointed in wasting my money and also worried about long term effects as my eyes are still swollen and red and crusty.
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1 comment
#1638356

Same here - eyes are on fire, gives me a headache, and the fragrance is way too strong. Never tried anything like this before - awful!

Thought I would end with that, but I can't post this until I have 50 words?? The person I talked to about this issue was not helpful.

Not only that, she talked so fast I could barely understand her....Her advise was to stop using the product. Really?

ID
#1457262 Review #1457262 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

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Verified Reviewer
New Reviewer

Refund of $135 plus tax problem

I used their lash boost for more than the recommended time and it did not work. Also, I got an irritated line on my left eye from it. I packed it up, filled out the required form after speaking with the company. I never received a confirmation email from them. So after two weeks over the appropriate refund time, I called. They claimed they didn’t received it asking for a tracking number which I did have. Unfortunately, my hubby couldn’t find it after bringing it to the P.O. When I asked them if I was still going to received a refund, they said they would escalate it and that it wasn’t going to be an issue. I have called nine times since and emailed them four times. No returned emails and all they can say is it is still under review and they don’t know when it will be out of that status. This is a lot of money to be out. Christina
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ID
#1453118 Review #1453118 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
Full refund
New Reviewer

Lash BUST

This is crazy. I used lash boost for about a year but recently stopped as the bottle ran out and I wasn’t sure I wanted to pay $$$ for a new bottle. However, within the last few weeks of stopping usage, I noticed my eyelids have changed (one more so than the other) and seemed to be hanging lower/drooping. I thought I was just going crazy and was in a bit of denial but when I researched my suspicions of Lash Boost being the cause, I have found MANY complaining about the same side effect! This is infuriating and a complete disgrace!!
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ID
#1452619 Review #1452619 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Horrific skin break out

I bought R&D reverse regimen from a friend. Used as directed and my entire neck broke out in a horrible red itchy rash. It lasted for weeks! I’ve never experienced this with any other product before. My skin was also very dry and I didn’t see any positive results even after 6 weeks. I returned everything within the 60 day guarantee and hopefully will receive a full refund.
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ID
#1441587 Review #1441587 is a subjective opinion of poster.
Product
Rodan And Fields Regimen Beauty Set
Reason of review
Bad quality

Can’t believe I got a “subscription”!!

This Company is the Scientology of skin care. Once you get in, it is difficult to get out! The products are decent but very overpriced. The biggest issue is the “subscription” that you had no idea that you had. They send you notices that “your order” is being sent in a few days...when you didn’t know you had an order! Do NOT sign up with this organization...they make getting out of the “subscription” pretty difficult.
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ID
#1439386 Review #1439386 is a subjective opinion of poster.
Location
Eagan, Minnesota
Service
Rodan And Fields Membership
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

0/5 stars...No stars ever

R&F sales rep said she ordered lash boost for me and R&F told her it was lost in shipping and then charged my account two more times immediately and refused to take it off stating I would have to wait and return the products (hmmm-I never got the first one). So I disputed with Citi card costco and they corrected my account, then I finally got one lash boost with no invoice or any papers- called R&F to ship it back and they said everything was cancelled. Then a month and a half later, Citi sided with R&F and sent me a statement stating my dispute was bogus because I finally got one product (seeming to forget I was charged three times with no product and had to dispute it!!!) R&F is a waste of time and energy! Not even one/5 stars...0
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ID
#1437232 Review #1437232 is a subjective opinion of poster.
Location
Hendersonville, Tennessee
Service
Rodan And Fields Customer Care
Pros
  • Local sales rep
Cons
  • R&f not admitting their mistake to citi card
  • Overcharge on my account
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer

No refund

I sent back my full order and followed the Rodan and Fields return policy exactly. No refund issued. I’ve spent hundreds of dollars with this company and planned to spend more.
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1 comment
#1621012

Keep following up. They will try to tell you that they didn’t receive order, that order was returned after the 60 day period (it’s 60 days since order was placed, not received by so consumer or by when consumer started to use—so it’s like 45 days or less). Keep on them and be sure to check your account and make sure you aren’t on auto ship.

ID
#1435098 Review #1435098 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
Agreed. I got sucked in too.... only to find out it’s a pyramid scheme: you make no money unless you sign up others and suck them in. The products (aside from lash boost) suck, period. Pay $100+ a month for 3 months to get minuscule results or spend $150 for immediate...
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ID
#1431089 Review #1431089 is a subjective opinion of poster.
Location
San Francisco, California
Reason of review
Bad quality
Called customer swrvice about items returned. Ive never gotten an email stating they received my shipment. We were disconnected, never received a call back or email????? Hellooo
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1 comment
#1621015

That was my experience too. No communication from them and had to keep on them for months for my refund.

Weekly emails, calls etc to follow up and always got the run around. My consultant wasn’t any help either. After I returned my items and discontinued my auto shop she called me screaming at me that she can’t believe I did this to her. To?

Her?

When I return things at Macy’s I don’t get screamed at by the sales person that originally rang me up. This business is bogus and full or wackos.

ID
#1430036 Review #1430036 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Product
Rodan And Fields Face Care
Reason of review
Poor customer service

They charged me $11.95 to ship 4 grams of mineral power!!!

No, I have not contact them. They offer for $19.99 a preference custormer where you get free shipping when buy $80!! So seems charging 11.95 for a regular shipping they force you to spend more!!
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ID
#1427396 Review #1427396 is a subjective opinion of poster.
Service
Rodan And Fields Shipping Service
Reason of review
Problems with payment
New Reviewer

Bad reaction

After day 2, my eyes are sooooooo bloodshot!!! And my eyelids are swollen, itchy and lots of crusties in the morning when I woke up. My bottom lash line is swollen & red too. So disappointed. I hope it clears up soon. If not I'll have to go to my eye doc. It's that bad.
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6 comments
#1650166

I'm so sorry too hear about your experience. That's terrible and horrible that had that happen too you. Hope you get well and better soon

#1651396
@PissedConsumer1650166

Agreed with you and everything you're talking about. Products need too work anybody. I feel so bad and sad for people spending their money onto something that does not work for them!

#1641404

Too much product. Too much product.

Your consultant should have communicated with you. Too much product. You have to think of lashboost as eyeliner. You aren’t gonna let your eyeliner drip into your eyes?

Are you? Nope! That would be silly.

Hence treat it like eyeliner. Again if you would have communicated with your consultant they would have effortlessly instructed you to use less.

#1650165
@PissedConsumer1641404

You're not helping by being an jerk too others. How do you not know or do know how much this customer use?

Don't you got anything better too do than passing judgment.

You're acting like an jerk. And you should be treated like an jerk.

#1650389
@PissedConsumer1641404

Stop being an jerk too others. It's not an good look onto you if you're going too acting mean and nasty too others if they are doing nothings wrong.

#1735411
@PissedConsumer1641404

Not true I carefully applied the serum and like other people I was told my reactions were normal and your eye should become used to it. My eyes have not been the same as since I used the serum.

My eyes are constantly dry and bloodshot I have been unable to wear my contacts with the dryness. I never thought a over the counter cosmetics would possibly change my vision and eyes. I expressed concern to my consultant and read all the websites and was encouraged to keep using it to see the full results and your eyes will get used to it. I’m scared this is permanent and I never would have used or recommend this product knowing it contains a drug known to cause all kinds of eye damage.

They have deceived and failed to inform consumers of the serious side effects of ingredients that real doctors have known for many years. I’m so distraught that this has been going on for so long. They are still selling this as a safe alternative for longer thicker lashes. This is criminal fraud and they continue to operate without any consequences.

They should be liable for damages and suffering they willingly marketed as safe to make money.

They didn’t care about the damages they kept collecting money and failed to warn users! should

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ID
#1426742 Review #1426742 is a subjective opinion of poster.
Location
Kansas City, Missouri
Product
Rodan And Fields Lash Boost Serum
Pros
  • Sales reps
Cons
  • Products
Reason of review
Bad reaction with products. All of them.
Loss
$350
Preferred solution
Full refund
New Reviewer
After a year of friends hounding me about trying Rodan and Fields (hoping a happy consumer would create an enthusiastic co-seller) I broke down and purchased Lash Boost as well as a regimen. After one night of application my eye lids appear scoched. I use little to no...
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3 comments
#1629857

I was convinced to try lash boost by my daughter who had amazing results. After a few days of use, I noticed a skin darkening under my eyes.

I began an every other day routine but no improvement.

I foolishly continued and used concealer to hide the dark circles. Lashes grew well, but I look like a raccoon without heavy concealer....not worth it...not for the money or results

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ID
#1422422 Review #1422422 is a subjective opinion of poster.
Location
East Ridge, Tennessee
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
New Reviewer

Very Satisfied Customer

This is a glowing review. I love R&F's products. Yes, they're pricey and I have many friends who either cannot use the lash boost for one reason or another or saw little to no results. I guess I'm one of the lucky ones. My lashes are long, they do not fall out and I've had no health issues with them. The active hydration serum is a boost in making your moisturizer (both day and night) last longer. I also purchased the AMP MD system, use it once a day and my skin looks amazing. I'm sorry others are dissatisfied with R&F products. Of everything I've ever tried R&F, by far, delivers fabulous results. I am not a MLM and don't want to be. Just a satisfied customer.
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4 comments
#1621017

But you are in an MLM despite not wanting to be. That is, by their own business briefs what they call themselves.

What they don’t call themselves is a pyramid scheme. But they are that too. Hope that over priced face cream is worth putting another woman in debt and financial crisis. That is what this company does.

You do it to your downlone and your upline does it to you. Not a consultant?

Please. Like we just fell off the turnip truck.

#1618139

Multi level company. Amway??

#1617757

PS - We can go to you and all your consultant buddy's facebook pages to hear fake positive reviews. That is where you stalk your friends and families. You don't need to misuse this site to post a fake review.

#1617756

You are aware this is a place where people can write about issues with a company, not a customer testimonial site - right?? Also, nobody believes you are not a consultant.

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ID
#1419676 Review #1419676 is a subjective opinion of poster.
Location
San Francisco, California
Product
Rodan And Fields Serum
Reason of review
Good quality

Great podcast about the scam most of us know as MLMs

For those of you already neck deep in the Rodan and Fields or for those of you considering it, this podcast I found is a must listen. This woman traces the shady path of the MLM get rich scheme through rural Michigan, sadly documenting the desperation of the women who join and the financial toll MLMs take on them. https://www.stitcher.com/podcast/stitcher/the-dream
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ID
#1413518 Review #1413518 is a subjective opinion of poster.
Location
Portland, Oregon
Reason of review
business structure
Loss
$300
Preferred solution
Let the company propose a solution