Rodan And Fields
Reviews and Complaints
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$58.8K CLAIMED LOSSES
593 TOTAL REVIEWS
1.5M PAGE VIEWS
8 ISSUES RESOLVED
I was supposed to get an email 5 days prior to the order shipping. Well, twice in the last year that didn't happen and R&F just sends the last order you placed. I received the email that my order had been placed when I didn't want another order. I called...
Reason of review
Order processing issue
This product does work. It just works faster and better on younger skin. My lines and wrinkles are extra deep. I am only 65 years old, but look at least 70. After using product my skin is softer and lines are not as deep. I use redefine with roller and acute care strips. R & F sends me an email when they are ready to ship, and I either accept or postpone the shipment. No problems so far. I plan to continue treatment until I can't afford it anymore. Someone between the ages of 30 and 50 would REALLY benefit from this product.
Reason of review
Good customer service
this has been going on for several months...the Fedex drivers either leave our packages on the road by the mailbox, on the mailbox or throw them on the ground at our house....we live 100 yards from our mailbox and it is a long walk for us to go get the packages that we...
Reason of review
Poor customer service
Rodan and Fields - Billing Information Review from Fruita, Colorado
I also have a surplus of the stuff I've been using so tried to cancel on site and also removed my billing information as I have moved and an order was still sent and I was still charged. Furious as I have moved and no longer live where they shipped my items. This is the 2nd problem I've had with there auto ships, first time I called they still screwed it up. Cancelling entire service and will be posting reviews warning about their shady website and billing practices!!
Sales rep lied!!!
so my neighbor, who said she was a friend, gave me some Rodan and Fields TO TRY. I offered to pay and she said no. The product worked and so I ordered more. Well my shady neighbor signed me up on a replenishment plan WITH OUT ME KNOWING and when my shipment of products came in she took it and said it was HER REPLACEMENT! It's amazing what someone does for a sell1 I guess that is why they call them shady "salesmen"! Lets just say I called the headquarters and they were less than pleased. they called her and I was refunded!! So, if you live in Huntersville NC watch out for you rep!!! And if she takes you for a ride you know what to do!!
Huntersville, North Carolina
I have had success with the Proactiv skin care system. I used to buy it at a kiosk in my local mall, but last year they took it out. It seemed my only option was to go through their web site. I discovered after ordering that it was automatically set up to re-send...
Highlands Ranch, Colorado
Proactive membership scam
Get a three months' supply of proactive! Only pay $19.95! That sounded like a good thing to me. Paid the $19.95 plus shipping and handling. Got the proactiv. So far, so good. Then one month later, a charge for $33.00 shows up on my account. I called them. Oh, the $19.95 was only for a one-month supply. I will now automatically be charged $33.00/month and get a new supply every 90 days! That's about $100 for a three months' supply. The refused to reverse the $33. I got an email today saying my account t had been cancelled,and that I still owed $39.95 for which I would receive a bill. Total complete ripoff! Don't do it! If you love proactiv, and it isn't that great, go to the mall and get a three-months' supply for $40.
San Diego, California
Rodan And Fields Membership
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