Rodan And Fields
Reviews and Complaints
60.8K
CLAIMED LOSSES
599
TOTAL REVIEWS
1.5M
PAGE VIEWS
9
ISSUES RESOLVED
Rodan And Fields Reviews
Sold out eye cream
I've been a customer since September 2014. I was able to secure a jar of the eye cream, after waiting for 3 months. Knowing that this product was selling quickly, I placed another order immediately. Had to wait 4 months. Again, I placed an order in April, and today I got a notification that it's once again sold out, but I can still order this product if I also order the eye cleansing cloths($30). What a crock. This company had been taken over by Este Lauder, and does anyone buy this "out of stock" nonsense? It's in stock, but they want you to buy it with the wipes! This is similar to extortion! As much as I like the products, I detest they way they treat their customers. I more than likely, will not continue using R & F. Shame on them, for not putting their customers first.
13 comments
ID
Location
Cape Coral, Florida
Product
Rodan And Fields Cream
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
I place an order with Rodan and Fields every sixty day. Earlier this year, they were out of the Redefine eye cream. This month they are out of Redefine eye cream again, as well as the restorative cream. Interesting, if you want to buy a $300 redefine special, which...
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5 comments
PissedConsumer1124060
#1124060
It's not volume of sales, they actually make very little product, as 95% of business is a pyramid scheme. Growth is all selling to recruits, who sell to recruits and no products leaves the factory its all on paper.
Read the other reviews they will sell you cream if you order hundreds of dollars of other products because real money isn't in mailing out an eye cream every few months. The money is scamming your friends into becoming recruits.
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ID
Location
New Orleans, Louisiana
Product
Rodan And Fields Cream
Pros
- Product
Cons
- Service
Reason of review
Poor customer service
Rodan And Fields Product Review
I had to block Fran Duffy tonight on FB. The multiple posts daily about the AMAZING Rodan & Fields products and AWESOME business opportunity just got to be too much. She should realize that the same 4-5 people like these posts and she is just annoying the rest of her friends. She is NOT a skincare expert.
ID
Location
Stockbridge, Georgia
Reason of review
Poor customer service
Rodan And Fields Product Review
I have been asked repeatedly by Fran Duffy to try her AMAZING products. And, join her team and business opportunity. Please cut me a break. I've had to block her on Facebook. She just won't stop.
ID
Location
Marcus Hook, Pennsylvania
Reason of review
Poor customer service
Started using Reverse Regimen on 6/1/2015 after 9 weeks I have not seen any change in my face. I understand some times it may take a little longer but I don't see any difference in my skin not even 1% better. I used #3 and to reorder this one item is $98.00, really!!...
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10 comments
PissedConsumer1510492
#1510492
I have used the redefine and zero results . huge rip off as far as I’m concerned
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ID
Location
Wildwood, Florida
Reason of review
Not as described/ advertised
Loss
$239
Preferred solution
Full refund
Mail SCAM
CEO, Advertising Idiots: I received a letter in the mail that there was a problem with my debit card, when i called it directed me to PROACTIVE - a partner to Rodan & Fields.. how shady can you get! I will let anyone i know how shady this place is, and redirect them to Arbonne or any other company i can trust. How do you expect to get customers if you trick them to call your company. Ignorance! Dont play on peoples emotions with the scams that exist these days, thinking their credit card is compromised. Sincerely, Person who will never buy your products. Somewhere, USA.
2 comments
ID
Location
Helena, Montana
Reason of review
Poor customer service
Loss
$10000
Preferred solution
tell your company not to scam a possible customer! Idiots
I was supposed to get an email 5 days prior to the order shipping. Well, twice in the last year that didn't happen and R&F just sends the last order you placed. I received the email that my order had been placed when I didn't want another order. I called...
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19 comments
PissedConsumer1588866
#1588866
Had same issue.
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ID
Location
Chicago, Illinois
Reason of review
Order processing issue
Product works
This product does work. It just works faster and better on younger skin. My lines and wrinkles are extra deep. I am only 65 years old, but look at least 70. After using product my skin is softer and lines are not as deep. I use redefine with roller and acute care strips. R & F sends me an email when they are ready to ship, and I either accept or postpone the shipment. No problems so far. I plan to continue treatment until I can't afford it anymore. Someone between the ages of 30 and 50 would REALLY benefit from this product.
ID
Location
Troy, Ohio
Reason of review
Good customer service
this has been going on for several months...the Fedex drivers either leave our packages on the road by the mailbox, on the mailbox or throw them on the ground at our house....we live 100 yards from our mailbox and it is a long walk for us to go get the packages that we...
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7 comments
PissedConsumer1115066
#1115066
My checking account was drafted on January 13, 2015 for $174.37, no product was sent to me. So, on January 29th, I called to end my orders from you.
I tried to log in to discussed or track down my order but the password had been changed. I contacted Jackie Souther Easler because she directed my orders to her address because they could not deliver to my address. She said that she would handle. Since then she has blocked me from her Facebook site.
I'm very unhappy and would like for you to take care of this for me.
My name is Roberta Ward and can be reached at cookielover528@***.com or(864) 497-****. Thank you!!
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ID
Location
Bells, Tennessee
Reason of review
Poor customer service
Loss
$10
Rodan and Fields - Billing Information Review from Fruita, Colorado
I also have a surplus of the stuff I've been using so tried to cancel on site and also removed my billing information as I have moved and an order was still sent and I was still charged. Furious as I have moved and no longer live where they shipped my items. This is the 2nd problem I've had with there auto ships, first time I called they still screwed it up. Cancelling entire service and will be posting reviews warning about their shady website and billing practices!!
2 comments
ID
Location
Fruita, Colorado
Sales rep lied!!!
so my neighbor, who said she was a friend, gave me some Rodan and Fields TO TRY. I offered to pay and she said no. The product worked and so I ordered more. Well my shady neighbor signed me up on a replenishment plan WITH OUT ME KNOWING and when my shipment of products came in she took it and said it was HER REPLACEMENT! It's amazing what someone does for a sell1 I guess that is why they call them shady "salesmen"! Lets just say I called the headquarters and they were less than pleased. they called her and I was refunded!! So, if you live in Huntersville NC watch out for you rep!!! And if she takes you for a ride you know what to do!!
4 comments
ID
Location
Huntersville, North Carolina
I have had success with the Proactiv skin care system. I used to buy it at a kiosk in my local mall, but last year they took it out. It seemed my only option was to go through their web site. I discovered after ordering that it was automatically set up to re-send...
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8 comments
PissedConsumer1113261
#1113261
I think they bank on the fact that most people are either too busy/lazy to send the product back...it's a scam!
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ID
Location
Highlands Ranch, Colorado
Loss
$11
Proactive membership scam
Get a three months' supply of proactive! Only pay $19.95! That sounded like a good thing to me. Paid the $19.95 plus shipping and handling. Got the proactiv. So far, so good. Then one month later, a charge for $33.00 shows up on my account. I called them. Oh, the $19.95 was only for a one-month supply. I will now automatically be charged $33.00/month and get a new supply every 90 days! That's about $100 for a three months' supply. The refused to reverse the $33. I got an email today saying my account t had been cancelled,and that I still owed $39.95 for which I would receive a bill. Total complete ripoff! Don't do it! If you love proactiv, and it isn't that great, go to the mall and get a three-months' supply for $40.
12 comments
ID
Location
San Diego, California
Service
Rodan And Fields Membership
Loss
$72
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I have a feeling I know why most are having problems getting certain products from this company and their " associates" buy items in large quantities. They do this for a Two fold reason.
1) They buy in bulk, and entice new people to try their over priced products.
2) They move up in business due to volume and it seems the excess quantities purchased to get their lexus or their next promotion.
Like any MLM or Pyramid scheme there are people who do make money and the system can work. Though for most, and that would be app 98% never do "succeed"
Given today's economy, I can't see paying the average of $300-500 for products that are produces with certain chemicals that are banned in many countries.
I just say do your homework on the company and their products they sell and make an Educated decision.
Don't get caught in the sales hype from friends and others. Don't get caught up in the you can win " free trips, Cars, and be set for life" ect. All MLM or Pyramid scheme promise the world. We all have choices in life, just make sure you make the ones that is right for you.
Not what is right for someone else, what is right for you. Remember if it seems to good to be true, chances are it is..
I actually bought a kit with the roller in September 2016...The roller was on back order (out of stock) when I did receive it they had added a tube of body cream I AM TOTALLY SATISFIED!!
Customer is NOT first!!! This company is not in the business of selling skin care products!!!
They are in the business to recruit people. They make money by recruiting as much people as they can under them and building "Levels".
The more people you have, the more money you make via residual commissions. This why a set of skin care product is grossly over priced almost at $200 so that they can pay the residuals down the pyramid.
Please do a price comparison before you say that R+F is "too expensive". You obviously know nothing about the company
It appears that the way R and F's comp plan is set up reps are buying up the eye cream in large quantities. They move up in business due to volume and it seems the excess quantities purchased to get their lexus or their next promotion might be causing a lot of them to unload their inventory on amazon or ebay. There are companies out there that don't operate in that way.
aprioribeauty.com/antiaging
R+F has not been taken over by Estée Lauder. They are independently owned.
Their eye cream is AMAZING! It's no wonder it's so popular that it's currently out of stock.
Dermatologist developed skin care range, Rodan and Fields, was developed by two Stanford trained Dermatologists, Katie Rodan and Kathy Fields. Previously, they developed Proactiv and licensed the products to Guthy Renker.
Rodan and Fields was purchased in 2003 by Estee Lauder Companies but the business still operated somewhat independently.
I never said I was unhappy with the products. In fact, I love them.
But explain to me why I can purchase the eye cream along with the eye wipes, but not by itself. It's in stock so why not sell it?
The company has not been taken over by anyone. At one point the products were paired up with Este Lauder and sold retail at high end stores like Neiman Marcus.
The doctors separated themselves from EL and began the direct marketing approach which has exploded the same as their other product, ProActive. The eye cream works and is selling out faster than they can make it which should tell you something. Sorry you are not happy but get your facts straight and just ask if you are unhappy.
There is a 60-day money back guarantee which they do honor so there is no reason to be disgruntled. Just ask, please.
Doesn't seem like you have your facts right. Over zealous and desperate people seldom have their facts right.
Too busy conning friends and relatives for the almighty dollar to let truth get in the way. EL bought R&F from the Drs in 2002/2003 but the products could not compete with other high end products. Drs bought the company back from EL and went the direct marketing path that proved successful for Proactive. None of their products are better than average.
They are being pushed by desperate people to other desperate people. Look for R&F to suffer the same fate as VEMMA, Monavie, Visalus, etc. The growth they are seeing will be followed by the inevitable fall. If the products were really worth it, they would be sold in Department stores and eBay and Amazon.
Simple facts. Period