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Frustrated

1.0
Details
The customer service agent directed me on how to cancel my “services” but I am VERY upset that I’ve been charged for something I haven’t been using for over a year. There was no communication that I was being changed every month and the consultant that recruited me never told me I needed to send in any forms so I thought my CRP cancellation covered it. This is a total scam and I am going to be sure to tell people about it.
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2 comments
Anonymous
#1791431

Almost all mlm's require autoship to get a discount and almost ALL reps will leave that part out. It's usually in small writing somewhere that you're agreeing to auto shipments or reps want to sign you up themselves,so you won't see that little tidbit of info.

My advice is just don't buy from ANY mlm's. No reputable company makes people continue to get items every month just to get a sale price.

That would be like me ordering a pair of jeans from American Eagle, but having to agree to buy a pair every month, just to get that one pair that's on sale. Like I said,only shady mlm companies use this practice and they teach their reps not to tell customers because they know that people don't like auto ship.

Anonymous
#1728521

could not get into my online account for several days to change stop shipment of recurring order. My personnel rep couldn't get into my account either.

Took to long to get someone to respond. They charged my card and shipped my order anyway. Now I have to pay ship it back and interest on the charge. Not happy, products don't work for me.

After a year of using lash boost. My lashes are going backwards, and redefine makes me breakout.

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ID
#1477087 Review #1477087 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Problems with payment

Stopping my orders

4.5
Details
your products are great, but I don't need to order every 2 months. Therefore I am asking if I can just order when I want. I still have half of my products I have bought and therefore I don't need anymore at the present or in this case come march or april 2019.
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2 comments
Anonymous
#1653640

Yes, you can change your product shipment or your consultant can direct you. :) you can also delay a few times at a time.

(Ie 2 months at a time a few times).

This then avoids having to change shipments every 2 months or forgetting. :)

Anonymous
#1651734

You can change what is in your cart at any time as well as when you want to order.. You just need to log into your account and go to edit pc perks cart..

Your consultant should help you out if you know who that is..

If you have any other question please feel free to ask.. Hope that helps Klgillig@***.com

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ID
#1475584 Review #1475584 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Service
Rodan And Fields Membership
Pros
  • All the products
Cons
  • Have to order every 2 to3 months
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
order when I actually run out of my products.
1.5
Details
I fell for the pictures/reviews myself. Tried 2 rounds of Redefine and Reverse at $350 each. Tried for 2 months, NO RESULTS. Worse, I am STILL TRYING to get $700 in refunds on 2 different returns, unopened regimens, returned 3 months ago. Starts with "We didn't receive...
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3 comments
Anonymous
#1653643

If you’ve purchased through a third party such as Amazon, you are no longer able to get the mo eye back guarantee. Your products may be tampered with and they’re not directly from the source .

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ID
#1474085 Review #1474085 is a subjective opinion of poster.
Product
Rodan And Fields Redefine Beauty Set
Cons
  • Ripping me off
  • Products do not work
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund

Oh wow ..another big launch of doomed epic fail!!

1.0
Details
So R&F launches a new acne product package...obviously Proactive was a bust when they launched it and they had to redeem themselves in some way ...lol This will be an epic fail too. Overpriced acne meds ($100 ...please!) that your local Walgreens carries. LOL same ingredients too!
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ID
#1473403 Review #1473403 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

My Lashes Are Ruined!!!

1.0
Details
My daughter recommended Lash Boost. I had long, thick, dark lashes but in my vanity thought this product would make them even better. Wrong!!! Lashes on one eye initially did ok. On the other eye, my lashes are ruined! They grow in different directions and are so curly they are growing backwards toward my eyelid. They also curl down and scratch/irritate my eye. Now lashes on both eyes are falling out! It’s been months since I used this product and I don’t think I’ll ever be able to look into the mirror and see lovely lashes again. I’m just sick that I ever tried Lash Boost.
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ID
#1465262 Review #1465262 is a subjective opinion of poster.
Location
New Bern, North Carolina
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Red eyeballs for days

Yes im aware of several complaints about eyelash serum...BUT THAT DOESNT GET MY MONEY BACK !!
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ID
#1464008 Review #1464008 is a subjective opinion of poster.
Location
Beaumont, Texas
Product
Rodan And Fields Serum
Reason of review
Bad quality

Happy Unblemish User

At 34 I have suffered from acne since puberty. I have used all sorts of prescription and OTC products. I have found those experiences to cause cracked seeping skin or to give no results at all and sometimes even make acne worse. Enter Rodan and Fields and Unblemish! I have CLEAR skin for the first time since I was 11!! I am 100% satisfied. I don't mind paying the money as I am saving money by not going through foundation and cover up along with all the other failed products. I've also been using Lash Boost for about 5 weeks and am LOVING my results. I'm sorry to those who have not had a good experience.
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ID
#1463888 Review #1463888 is a subjective opinion of poster.
Location
Pearl River, New York
Product
Rodan And Fields Unblemish Beauty Set
Reason of review
Good quality
1.0
Details
Contacted company with complaint ..will mot refund my $150.
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1 comment
Anonymous
#1641400

You were using too much product, the product is suppose to dry immidiately after applying. If it does not you are using too much.

If you are getting too close to your eyelashes this will again happen. Most, not all cases, customers are not following directions which in turn causes such reactions.

ID
#1459524 Review #1459524 is a subjective opinion of poster.
Location
Beaumont, Texas
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
1.0
Details
I ordered the Reverse line. My face is red, swollen, dry and on fire. I am on day 3. I used it for the first time on Monday.
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1 comment
Anonymous
#1658049

Skin is an organ, and everyone is different. IF you ordered from R+F directly, and you are within 60 days of purchase, you can return them for a full refund.

Log onto their site & scroll to the bottom for return instructions. Ship back everything you received & save your tracking #! A consultant should have guided you through the ordering process and ensured you have no sensitivities.

If you are willing to try Soothe, it should calm down your skin within 24 hours of trying it. Good luck!

ID
#1459120 Review #1459120 is a subjective opinion of poster.
Location
Boise, Idaho
Product
Rodan And Fields Reverse Beauty Set
Reason of review
Bad quality

CORRECTING ORDER

5.0
Details
WE WANTED A BIGGER PACKAGE. THEY FIXED IT IMMEDIATELY AND PROMISED SAME DAY SHIPPING. ALREADY HAVE CONFIRMATION. yay
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ID
#1458830 Review #1458830 is a subjective opinion of poster.
Product
Rodan And Fields Beauty Set
Pros
  • Customer service prompt and direct attitude
Reason of review
Good customer service

My eyes are on fire

Used this for a couple of weeks. Wasn’t attributing my swollen, itching, burning, painful eyes until I finally realized what I’ve been doing differently which is using this product. So disappointed in wasting my money and also worried about long term effects as my eyes are still swollen and red and crusty.
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1 comment
Anonymous
#1638356

Same here - eyes are on fire, gives me a headache, and the fragrance is way too strong. Never tried anything like this before - awful!

Thought I would end with that, but I can't post this until I have 50 words?? The person I talked to about this issue was not helpful.

Not only that, she talked so fast I could barely understand her....Her advise was to stop using the product. Really?

ID
#1457262 Review #1457262 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund of $135 plus tax problem

1.0
Details
I used their lash boost for more than the recommended time and it did not work. Also, I got an irritated line on my left eye from it. I packed it up, filled out the required form after speaking with the company. I never received a confirmation email from them. So after two weeks over the appropriate refund time, I called. They claimed they didn’t received it asking for a tracking number which I did have. Unfortunately, my hubby couldn’t find it after bringing it to the P.O. When I asked them if I was still going to received a refund, they said they would escalate it and that it wasn’t going to be an issue. I have called nine times since and emailed them four times. No returned emails and all they can say is it is still under review and they don’t know when it will be out of that status. This is a lot of money to be out. Christina
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ID
#1453118 Review #1453118 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
Full refund

Lash BUST

1.1
Details
This is crazy. I used lash boost for about a year but recently stopped as the bottle ran out and I wasn’t sure I wanted to pay $$$ for a new bottle. However, within the last few weeks of stopping usage, I noticed my eyelids have changed (one more so than the other) and seemed to be hanging lower/drooping. I thought I was just going crazy and was in a bit of denial but when I researched my suspicions of Lash Boost being the cause, I have found MANY complaining about the same side effect! This is infuriating and a complete disgrace!!
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ID
#1452619 Review #1452619 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Horrific skin break out

I bought R&D reverse regimen from a friend. Used as directed and my entire neck broke out in a horrible red itchy rash. It lasted for weeks! I’ve never experienced this with any other product before. My skin was also very dry and I didn’t see any positive results even after 6 weeks. I returned everything within the 60 day guarantee and hopefully will receive a full refund.
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ID
#1441587 Review #1441587 is a subjective opinion of poster.
Product
Rodan And Fields Regimen Beauty Set
Reason of review
Bad quality

Can’t believe I got a “subscription”!!

This Company is the Scientology of skin care. Once you get in, it is difficult to get out! The products are decent but very overpriced. The biggest issue is the “subscription” that you had no idea that you had. They send you notices that “your order” is being sent in a few days...when you didn’t know you had an order! Do NOT sign up with this organization...they make getting out of the “subscription” pretty difficult.
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ID
#1439386 Review #1439386 is a subjective opinion of poster.
Location
Eagan, Minnesota
Service
Rodan And Fields Membership
Reason of review
Return, Exchange or Cancellation Policy