New Reviewer

Never buy Lash Boost

Rodan And Fields - Never buy Lash Boost
I used the lash boost. I have a swollen upper eyelid that now has turned into a huge lump. My lower eyelid is puffy. My eye is almost swollen shut. This has been going on for 9 days. I am on a steroid ointment and antibiotic drops. Never buy this product. R&F’s should be ashamed.
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ID
#1580256 Review #1580256 is a subjective opinion of poster.
Location
Champlin, Minnesota
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund

Used the lightning 1,2,3

My face broke out and is just now going back to almost normal after two weeks of red bumps
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ID
#1568572 Review #1568572 is a subjective opinion of poster.
Location
Houston, Texas
Product
Rodan And Fields Face Care
Reason of review
Bad quality
New Reviewer

Where are they going

Yes they grew initially.... now they are falling out in clumps!!!! How is the still being sold?
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2 comments
#1785442

Same thing happened to me as well

#1784539

Same happened to me. So discouraging

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ID
#1568498 Review #1568498 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Pros
  • Consultants
Cons
  • Lash boost serum
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund
New Reviewer

Auto ship without wanting it to happen

Auto ship went through to an address that no longer live at - said they would submit a request and see if it could be fixed and would know in 48 hours. Not really good enough at all
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ID
#1563896 Review #1563896 is a subjective opinion of poster.
Location
Charleston, South Carolina
Service
Rodan And Fields Shipping Service
Reason of review
Order processing issue
New Reviewer

Order issue

I didn’t have the lot # available. I will call back. But the customer service rep was very helpful.
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ID
#1521616 Review #1521616 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Good customer service
New Reviewer

Didn't receive registration to register for convention

When will.i receive email to register for convention
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ID
#1520129 Review #1520129 is a subjective opinion of poster.
Location
Ossining, New York
Service
Rodan And Fields Customer Care
Reason of review
Poor customer service
New Reviewer

Lash boost serum

I ordered the lash boost serum from a gf who sells R+F products. I was thrilled when I first received it. The first few months my eye lashes grew like crazy. They were much fuller, longer & I stopped wearing mascara all together. Then I noticed I was losing my lashes. They were falling out everyday. All of my lashes are now gone. They’ve either broken off or fallen out completely. This serum has ruined my lashes. This was a very expensive product & I am so very unsatisfied. I’ve always believe in R+F & talked highly of them but I can no longer stand by their products as this has been extremely upsetting as I’m sure you can imagine. At the very least, I believe a refund is deserved as I’d prefer not to jump on the lawsuit band wagon.
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3 comments
#1702841

I too have stopped using R&F Lash Boost and all of my lashes have fallen out!!! I am devastated!!! I am wondering how long it will take (if ever) my lashes will grow back...if anyone has any experience with this please let me know.

#1699220

Started using the LASH BOOST, to my surprise, my lashes grew in long, then I noticed I was loosing them at an alarming rate, now I have scattered lashes and all the ones that grew long are all falling out! I wish I had read about this issue before I started using it!

#1702842
@Meaghen Thb

I had the same experience...did your lashes grow back?? How long did it take??

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ID
#1495761 Review #1495761 is a subjective opinion of poster.
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

R+F S&P Global Company Rating Downgraded to Negative

As if you didn't need more evidence that this company is headed down the tubes. A BB- credit rating is considered junk. https://www.ademcetinkaya.com/2018/12/rodan-fields-llc-ratings-affirmed.html
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ID
#1485756 Review #1485756 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

Not happy

I've been using lash boost since Jan 1 of this year and at first it seemed to be doing just what it claims to do but now I have gaps with no lashes and my eyelashes are growing in sideways on my right eye. They haven't thickened yet have grown but now it takes me forever to make my right eye even close to looking like my left when applying mascara due to lashes just kind of random and growing in sideways. I won't buy this product again.
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ID
#1480577 Review #1480577 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality

Red itchy eyes

Every time ive tried the eye lash serum i have had super red itchy eyes
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ID
#1479288 Review #1479288 is a subjective opinion of poster.
Location
Santa Rosa, California
Product
Rodan And Fields Lash Boost Serum
Reason of review
Bad quality
New Reviewer
My husband bought me Replenish skin care by Rodan and Fields for Christmas from Amazon seller Maverick Ordonez from Coloumbus, Ohio they contacted him he sent a label for me to return cost 8 dollars told him had bad reaction to it after using have had no response....
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3 comments
#1791426

A lot of people have bought this through reps and are having the same issues with the lash serum. So you can't say it's because of it being from Amazon.

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ID
#1478503 Review #1478503 is a subjective opinion of poster.
Product
Rodan And Fields Face Care
Cons
  • Terrible consultant
Reason of review
Return, Exchange or Cancellation Policy
Loss
$178
Preferred solution
Price reduction
New Reviewer
Basically, they did not include a packing slip l, so I have to research the order #, etc. in order to send the product back. I is a lot of hassle. How hard would it have been for them to have included a packing slip?
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2 comments
#1653274

The packing slip is under your shipping label.

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ID
#1477856 Review #1477856 is a subjective opinion of poster.
Location
Snellville, Georgia
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Frustrated

The customer service agent directed me on how to cancel my “services” but I am VERY upset that I’ve been charged for something I haven’t been using for over a year. There was no communication that I was being changed every month and the consultant that recruited me never told me I needed to send in any forms so I thought my CRP cancellation covered it. This is a total scam and I am going to be sure to tell people about it.
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2 comments
#1791431

Almost all mlm's require autoship to get a discount and almost ALL reps will leave that part out. It's usually in small writing somewhere that you're agreeing to auto shipments or reps want to sign you up themselves,so you won't see that little tidbit of info.

My advice is just don't buy from ANY mlm's. No reputable company makes people continue to get items every month just to get a sale price.

That would be like me ordering a pair of jeans from American Eagle, but having to agree to buy a pair every month, just to get that one pair that's on sale. Like I said,only shady mlm companies use this practice and they teach their reps not to tell customers because they know that people don't like auto ship.

#1728521

could not get into my online account for several days to change stop shipment of recurring order. My personnel rep couldn't get into my account either.

Took to long to get someone to respond. They charged my card and shipped my order anyway. Now I have to pay ship it back and interest on the charge. Not happy, products don't work for me.

After a year of using lash boost. My lashes are going backwards, and redefine makes me breakout.

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ID
#1477087 Review #1477087 is a subjective opinion of poster.
Service
Rodan And Fields Customer Care
Reason of review
Problems with payment
New Reviewer

Stopping my orders

your products are great, but I don't need to order every 2 months. Therefore I am asking if I can just order when I want. I still have half of my products I have bought and therefore I don't need anymore at the present or in this case come march or april 2019.
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2 comments
#1653640

Yes, you can change your product shipment or your consultant can direct you. :) you can also delay a few times at a time.

(Ie 2 months at a time a few times).

This then avoids having to change shipments every 2 months or forgetting. :)

#1651734

You can change what is in your cart at any time as well as when you want to order.. You just need to log into your account and go to edit pc perks cart..

Your consultant should help you out if you know who that is..

If you have any other question please feel free to ask.. Hope that helps Klgillig@***.com

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ID
#1475584 Review #1475584 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Service
Rodan And Fields Membership
Pros
  • All the products
Cons
  • Have to order every 2 to3 months
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
order when I actually run out of my products.
New Reviewer

Product doesn't work, won't refund $700 of unopened product

I fell for the pictures/reviews myself. Tried 2 rounds of Redefine and Reverse at $350 each. Tried for 2 months, NO RESULTS. Worse, I am STILL TRYING to get $700 in refunds on 2 different returns, unopened regimens, returned 3 months ago. Starts with "We didn't receive either of those back", then I provide both tracking numbers proving they certainly did receive them back. Then "We'll look into it" but I don't hear back. Then "Are you doing a chargeback? We can't process this, it says you are doing a chargeback" (I wasn't). Then "We will process this now" then "If you don't hear back from us, maybe you should just do a chargeback", then "We are sending you a check now" and still no check 2 weeks later. My last call Friday for a status update was told "I don't have access to that information, I will call you back today after I research it", and shocking... no call. About 10 calls & emails since November and I'm out $700 and the product. I suspect many fake reviews, mostly from other multi-level pyramid sellers. When I tried to review on Amazon, it blocked reviews because of too many "unusual review patterns", and I notice reviews are turned off on their Facebook. SCAM.
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3 comments
#1653643

If you’ve purchased through a third party such as Amazon, you are no longer able to get the mo eye back guarantee. Your products may be tampered with and they’re not directly from the source .

#1654415
@PissedConsumer1653643

I purchased DIRECTLY from Rodan and Fields. I did not purchase on Amazon, just went there to leave a product review and found that R+F are vigilant about getting reviews removed for a variety of reasons.

My review was removed because I described the customer service and not only the product. Anyone can review a product on Amazon even if you didn't buy it there; if you buy it there, your review will say "Verified Purchase".

#1734480
@PissedConsumer1654415

Amazon is not the place to leave a product review when you purchased the product elsewhere. If they blocked your review because of "unusual review patterns", then it sounds like you have done this before.

I get that you are upset that RF is giving you the runaround. Just file the chargeback then and be done with it.

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ID
#1474085 Review #1474085 is a subjective opinion of poster.
Product
Rodan And Fields Redefine Beauty Set
Cons
  • Products do not work
  • Ripping me off
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund