Rodan And Fields Reviews

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A facebook friend posted before and after pictures. I decided to try it. I used Reverse for a couple of months and then switched to Unblemish. I'm so in love with these products. I'm 40 and my skin was still breaking out like a teenager. But now my skin is clear. I'm...
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ID
#850724 Review #850724 is a subjective opinion of poster.
Location
Alpine, Utah
Product
Rodan And Fields Unblemish Beauty Set
Pros
  • Reverse regimen
  • Love unbemish and reverse
Reason of review
Good quality
New Reviewer
Thank you for shopping with Rodan + Fields®. Below are the details of your recent product order. Your order has been processed and should arrive within 5-7 business days. To Whom It May Concern: I had mailed this item back on time before the 60 days limit. I have not...
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ID
#849079 Review #849079 is a subjective opinion of poster.
Location
Los Gatos, California
Service
Rodan And Fields Shipping Service
Cons
  • Terrible customer service
  • Not supporting the refund policy
Reason of review
Problem with delivery
Loss
$258
Preferred solution
Full refund
New Reviewer
After 54 days of trying the Reverse line, I decided to send it back for a refund per their policy. I took a picture of the invoice that had accompanied it since it was the only proof I had of ever owning the product. I also took a picture of the mailing receipt and...
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ID
#848653 Review #848653 is a subjective opinion of poster.
Location
Albany, New York
Service
Rodan And Fields Customer Care
Pros
  • Representative
Cons
  • Not supporting the refund policy
  • Product
Reason of review
Warranty issue
Loss
$162
Preferred solution
Full refund
I return the whole Redefine line, because to be hones I didn't get not benefit that a normal over the counter line couldn't offer me. I spent 210 dollars for the whole line and before the 60 days I returned on the same package, box and label. A week later they send me...
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ID
#846127 Review #846127 is a subjective opinion of poster.
Location
North Carolina, United States
Cons
  • I did not like
Reason of review
Return policy is scam
Loss
$210
Preferred solution
Full refund

SCAM! Won't refund me for something I returned

I returned 2 products (eye cream and night cream) within the 60 days. I only received a refund for the night cream. Of course, I tried to call and could not get a human so I sent an e-mail. I was told I only returned the night cream. Of course this in untrue so I e-mailed back. This time they told me that they checked my order and the warehouse inventory sheet and said I returned only the night cream then in another sentence they say I returned the night cream and a body exfoliation stick! I never ordered or received a body exfoliation stick!!! Plus they contradict themselves, first saying I only returned 1 product then saying I returned 2 products (one of which I never ordered). So I have e-mailed back again, with a copy of my return authorization form stating eye cream and night cream, just waiting for response. Terrible customer service, they are pretty much calling me dishonest! This product caused burns of my face and eyes!
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1 comment
#1326661

I contacted the BBB because I had the same issue for a refund they owed me from MARCH. CONTACT THE BBB!!!! Everyone needs to complain so we can stop this from happening and get our refunds!

ID
#843300 Review #843300 is a subjective opinion of poster.
Location
Antioch, Illinois
Service
Rodan And Fields Customer Care
Reason of review
Poor customer service

Changed my skin completely!

My skin is sensitive. Freckled and fair. I had begun to see signs of eczema and rosacea. SOOTHE regimen changed all of that. No ruddiness or patches of rough skin remain. I gave myself four months (two regimen cycles) to really see the difference because I'm not an *** and understand that there is no miracle cure. Once I got to the 120 day period, I wanted to move onto working on my fine lines and wrinkles so I tip-toed into the REDEFINE regimen and guess what? I freaking love this stuff! I've been a skincare junky my whole life. Tried everything from Neutrogena to La Prairie. Rodan & Fields taught me to be regimented and that the best results will appear if one uses the products as prescribed. I mean, if you took a month to ingest a 5-day Z-pak, you think it would work? This is the same thing. Do what the instructions say and you'll be so happy!
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1 comment
#1180467

I am a consultant and so happy to see a positive review on here! If you need products, I'lm happy to help! www.carlyevans.myrandf.com

ID
#840036 Review #840036 is a subjective opinion of poster.
Product
Rodan And Fields Regimen Beauty Set
Pros
  • Product
  • Redefine regimen
  • Soothe regimen
Reason of review
My skin is SO happy!
New Reviewer
Update by user Apr 29, 2016

I am sincerely disappointed in the quality of customer service I am receiving after placing my first order. My consultant was wonderful- knowledgeable, helpful, and quick to respond. Customer servicexperience has been unresponsive, unconcerned, and seems to care...

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ID
#837792 Review #837792 is a subjective opinion of poster.
Location
Dalton, Georgia
Pros
  • Consultant
Cons
  • Lack of service
  • Terrible customer service
  • Lack of tracking information
Reason of review
Poor customer service
Loss
$349
Preferred solution
Provide your customers with tracking numbers. Deliver in a timely manner. Provide timely customer service options.

Terrible return policy and Customer Service!

Cannot cancel order no matter what (I tried to cancel 12 hours after order was placed at a house party). Had to pay $16+ to return 2 small jars! The THANK-YOU note that was sent to me by the rep who had the party had NO phone number, NO return address, and NO last name! No way to contact her!! My third call to R&F was met with a "HANG-UP"!! The CSR actually hung up on me when I tried to reason with her to get a FULLrefund. Can't believe people actually deal with this company! I never will again...nor will anyone I tell about my experience!
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ID
#837405 Review #837405 is a subjective opinion of poster.
Location
Matthews, North Carolina
Service
Rodan And Fields Customer Care
Reason of review
Poor customer service
New Reviewer

Review in Cosmetics and Toiletries category from Windermere, Florida

Are you kidding me? This week my high school buddy who is posting daily+ about her RF business showed us all her groddy dead skin cells (presented nicely in the palm of her hand). RF consultants need to wake up. Facebook is not to show us shavings off your face. Of course, I am happy if this is what makes my friend happy and this is all she has in her life to share. Tell me something, don't sell me something. I just want to be your friend and don't appreciate the Facebook stalking, especially when I know you just want me to be part of your pyramid scheme. Keep your nasty face shavings in the bathroom ladies.
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ID
#831638 Review #831638 is a subjective opinion of poster.
Location
Windermere, Florida
Reason of review
Poor customer service
New Reviewer

Review in Cosmetics and Toiletries category from Reading, Pennsylvania

I signed up under a good friend of mine as a consultant. I was immediately added to multiple FB groups. I assumed this was a wonderful thing and would provide excellent help in building my business. What I discovered, however, was an exorbitantly large group of consultants posting asking what "spiel" to give when the products either failed to meet expectations or did more harm than good. What I saw in response to these queries was even more frightening! There appeared to be an answer for everything though none of the answers actually resolved the issues at hand. My two breaking points causing me to terminate as a consultant were as follows: 1.) A friend of mine inquired about signing under me. She is a single mother of two children and barely scraping by. I wanted to help her build an income as I was told I would, and knowing her financial situation, offered her the $45 dollar start up. My sponsor immediately chastised me stating that we must really get them to buy in at higher rates. Ok. I understand the concept of "up sell". I actually do it for a living. I explained to my sponsor that this poor girl was barely making it as it stood and I was not going to ask her To put out money she did not have. Her answer to this was to "ask her to take out a loan." "Have her sell her things." I cannot fathom a situation where I would ask a single mother to do either one of those things simply to make ME money. We all know she was not going to make back that "loan" in the time that her first payment would have been required. Absolutely horrid. 2.) On one of the FB groups, a consultant asked how to go about recruiting in her primarily college town, as most of the residents are students and broke. The overwhelming response was one of two things. "Have her ask her mom to get her a credit card but don't tell her what iT is for. Just do it." Or..."see if they're willing to sell their car if they have one to offset the start up cost." I cannot and will not lower my moral standard simply to make my upline wealthy. I find it appalling that these methods are practiced. This, and any MLM that uses these solutions as answers to their marketing problems are reprehensible.
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3 comments
#1265890

Someone I know sells R&F and a comment on her page left me shocked.A single Mom commented that she was saving up to buy the kit and the comment back to her was WAHOO can't wait to "rock this biz" with you!! First of all the little codes words are ridiculous and smart people see these things!!

Second of all how can you in good conscience take from someone you know is struggling and pretend they are going to get rich fast from a little "side gig"?? I am glad there are people out there like you that morals and a conscience!!

#1144863

You are an admirable person. I can only hope that our children have such scruples as you seem to have.

We gave a close relative who is involved in R&F which is her 3rd or 4th MLM and sure enough her daughters have been involved in multiple MLMs and none of them made much money if any.

And, along the way they took money from their friends & relatives that they couldn't afford to lose. Reprehensible!

#1144880
@PissedConsumer1144863

I am all for supporting a good business. I am a legitimate, non-MLM business owner as it stands.

Equine sales and training. I am aware of how the business world works.

What I will not do is put someone in a financial hole to create gain for myself. What I will also not do is promote a product I do not believe in based on its overwhelming poor performance.

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ID
#830013 Review #830013 is a subjective opinion of poster.
Location
Reading, Pennsylvania

Review in Cosmetics and Toiletries category from Moorestown Township, New Jersey

My wife recently blocked a friend Frans FB feed because of her multiple daily FB rants about how AMAZING R&F is. She stopped with the daily posts so we unblocked her for a while and things got back to normal. She is at it again and my husband thinks I should unfriend her. She is a good person so I don't want to do that. She is a nurse who makes good money so I don't get it. Now she is saying we need a Plan B. What should I do?
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7 comments
#1181179

How do you have a husband and a wife??

#1148694

You can unfollow her or click the ride side of her posts to hide those from your news feed..

#1146108

You have a wife AND a husband? Sounds like both your spouses are tired of the sales.

Don't need to unfriend her...just unfollow.

It's unreal how many of my friends are now relentlessly pitching this on FB! Sigh!

#1145998

There is a way to be friends with someone on FB, but not see their posts. I had to do this to a friend of mine that was posting things I didn't care to see.

I'm not going to go into detail on how to do it. Query your search engine, or ask any 14-year old to help you.

#1143800

Unfriend because the upsell won't stop. I did the same thing recently. It's like they're sleeping too close to the garden or something

#1142886

If you don't want to unfriend her all you need to do is unfollow her. You won't see her daily posts about R+F.

#1143746
@PissedConsumer1142886

If their Plan A is so screwed up that they are counting on a Plan B that is an MLM, can we really trust their Plan B.

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ID
#827674 Review #827674 is a subjective opinion of poster.
Location
Moorestown Township, New Jersey
Rodan And Fields - Very Satisfied Customer
Rodan And Fields - Very Satisfied Customer
I had combination skin (dry AND oily), dark spots and fine wrinkles. I was asked by a consultant to try Rodan + Fields products for 30 days. I did that and was pleasantly surprised. Friends and family began to ask what I was using on my face. I was pleased to report...
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11 comments
#1263906

Because there are two sides to every story unless you are closed-minded. Why post anonymously, walk into the light.

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ID
#827005 Review #827005 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma
Product
Rodan And Fields Regimen Beauty Set
Pros
  • Product
  • Reverse regimen
Cons
  • Way you are expected to reorder product
Reason of review
Good quality

Short Review on April 08, 2016

I gave you all the info. Please look up anything in my name, pics, reviews, everything.
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ID
#826261 Review #826261 is a subjective opinion of poster.
Location
Tulsa, Oklahoma

Short Review on April 07, 2016

I have an attorney willing to get involved if that post does not come down.
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ID
#825686 Review #825686 is a subjective opinion of poster.
Location
Tulsa, Oklahoma

Short Review on April 07, 2016

Rodan And Fields - Simple Review #1460070030
Rodan And Fields - Simple Review #1460070030
Rodan And Fields - Simple Review #1460070030
Rodan And Fields - Simple Review #1460070030
Rodan And Fields - Simple Review #1460070030
A friend took up for me after they found out I was being bullied. This is still on her post. If these girls want to sell your products this should have been taken down immediately. They love drama. Yes, I lost my Brother. Yes, I lost my Dad. This is not the way you represent a business. It makes your company look awful, to the point where people won't buy or join.
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ID
#825677 Review #825677 is a subjective opinion of poster.
Location
Tulsa, Oklahoma